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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c01203943

Version: 1

HP iPAQ hw6500 Mobile Messenger - HP Protect Tools Software Not Included in Companion CD

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 18-Oct-2005

Last updated : 18-Oct-2005

DESCRIPTION
HP Protect Tools security software is not included in the HP iPAQ series hw6500 Mobile Messenger Companion CD. A misprint in the CD User's Guide contained a reference to the software, which could lead some customers to believe that Protect Tools is included with the hw6500 device. HP has taken immediate action to resolve this issue.

sourceInformation

SCOPE
This issue affects all models of the HP iPAQ series hw6500 Mobile Messenger.
RESOLUTION
HP regrets any inconvenience customers may have experienced as a result of the issue and has taken the following actions to resolve it, as follows:
  • RTF cards that correct the erroneous information in the User's Guide are now shipping with each hw6500 series device until the new CD-ROMs begin shipping. The RTF card text is as follows:
The User's Guide on the Companion CD for the HP iPAQ series hw6500 Mobile Messenger refers to HP Protect Tools security software. This software is not included with the HP iPAQ series hw6500 Mobile Messenger. We apologize for any inconvenience this may have caused.
  • The reference to HP Protect Tools has been removed from the User's Guide on the new CD-ROMs.
Downloadable Solutions
Downloadable File
Location
None

REVISION HISTORY : Release Date: 2005-10-18 Document ID: HH050818_CW01

Hardware platforms affected : HP iPAQ hw6500 Unlocked Mobile Messenger series

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA01203943

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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