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HP Designjet T1100 Printer Series - Support Options

Introduction
HP offers award-winning support to ensure you get the most from your HP Designjet, providing comprehensive, proven support expertise and new technologies to give you unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates, and self-maintenance services. To find out more about HP support options, please visit us at:
or call us on the telephone (see the Telephone numbers section).
HP Professional Services
Knowledge Center
Enjoy a world of dedicated services and resources to ensure you always get the best performance from your HP Designjet products and solutions.
Join the HP community at the Knowledge Center, your large-format printing community at http://www.hp.com/go/knowledge_center/djt1100/ for 24×7 access to:
  • Multimedia tutorials
  • Step-by-step how-to guides
  • Downloads — the latest printer firmware, drivers, software, paper profiles, etc.
  • Technical support — online troubleshooting, support contacts, and more
  • Workflows and detailed advice for completing various printing tasks from particular software applications
  • Forums for direct contact with the experts, both HP and your colleagues
  • Warranty tracking online, for your peace of mind
  • Latest product information — printers, supplies, accessories, software, etc.
  • Supplies Center for all you need to know about ink and paper
By customizing your registration for the products you have purchased and your type of business, and by setting your communication preferences, you decide the information you need.
HP Start-Up Kit
The HP Start-Up Kit is the DVD that comes with your printer; it contains the printer's software and documentation, including introductory multimedia tutorials to help you to get a good first print.
HP Care Packs and Warranty Extensions
HP Care Packs and Warranty Extensions allow you to extend your printer's warranty beyond the standard period.
They include remote support. On-site service is also provided if necessary, with two alternative response-time options.
  • Next business day
  • Same business day, within four hours (may not be available in all countries)
For more information on HP Care Packs, please visit http://www.hp.com/go/lookuptool/.
HP Installation
The HP Installation service unpacks, sets up, and connects the printer for you.
This is one of the HP Care Pack services; for more information, please visit http://www.hp.com/go/lookuptool/.
HP Instant Support
HP Instant Support Professional Edition is HP's suite of troubleshooting tools that collect diagnostic information from your printer and match it with intelligent solutions from HP's knowledge bases, allowing you to resolve problems as quickly as possible.
You can start an HP Instant Support session by clicking on the link provided by your printer's Embedded Web Server.
To be able to use HP Instant Support:
  • You must have a TCP/IP connection to your printer. HP Instant Support is accessible only through the Embedded Web Server.
  • You must have access to the World Wide Web. HP Instant Support is a Web-based service.
HP Instant Support is currently available in English, Korean, Simplified Chinese, and Traditional Chinese.
You can find more information about HP Instant Support at http://www.hp.com/go/ispe/.
HP Proactive Support
HP Proactive Support helps reduce costly printer downtime by preemptively identifying, diagnosing, and resolving printer issues before they become problems for you. HP's Proactive Support tool is designed to help businesses of all sizes reduce support costs and maximize productivity—all with the click of a mouse.
A component of the HP Imaging and Printing suite of services, Proactive Support helps you gain control of your printing environment—with a clear focus on maximizing the value of your investment, increasing printer uptime, and reducing printer management costs.
HP recommends that you enable Proactive Support right away to save you time and prevent problems before they occur, reducing costly downtime. Proactive Support runs diagnostics and checks for software and firmware updates.
You can enable Proactive Support in HP Easy Printer Care for Windows or HP Printer Monitor for Mac OS, where you can specify the frequency of connections between your computer and HP's Web server, and the frequency of diagnostic checks. You can also choose to run the diagnostic checks at any time. To change these settings:
  • In HP Easy Printer Care for Windows, select the Tools menu, then HP Proactive Support.
  • In HP Printer Monitor for Mac OS, select Preferences, then HP Proactive Support.
If Proactive Support finds any potential problem, it notifies you with an alert, which will explain the problem and recommend a solution. In some cases, the solution may be applied automatically; in other cases, you may be asked to perform some procedure to solve the problem.
Contact HP Support
HP Support is available to you by telephone.
What to do before you call:
  • Review the troubleshooting suggestions in this guide.
  • Review the relevant driver documentation.
  • If you have installed third-party software drivers and RIPs, see their documentation.
  • If you call one of the Hewlett-Packard offices, please have the following information available to help us answer your questions more quickly:
    • The printer you are using (the product number and the serial number, found on the label at the back of the printer)
    • If there is an error code on the front panel, note it down.
    • The printer's Service ID: at the front panel, select the Information menu icon , then View printer information
    • The computer you are using
    • Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems, or special software drivers)
    • The cable you are using (by part number) and where you purchased it
    • The type of interface used on your printer (USB or network)
    • The software name and version you are currently using
    • If possible, print out the following reports; you may be asked to fax them to the support center helping you: Configuration, Usage Report, and “all pages above” from Service Information.
Telephone numbers
An up-to-date list of HP Support telephone numbers is available on the Web: please visit http://welcome.hp.com/country/us/en/wwcontact_us.html.
If you have no access to the Web, try one of the numbers below.
  • Algeria: 213 17 63 80
  • Argentina: 0 800 777 HP INVENT, local 5411 4778 8380
  • Australia: 13 10 47
  • Austria: 0810 00 10 00
  • Bahrain: 800 171
  • Belgium: (0) 78 600 600
  • Bolivia: 0 800 1110, local 54 11 4708 1600
  • Brazil: 0800 157 751, local 55 11 3747 7799
  • Canada: 1 800 HP INVENT
  • Caribbean: 1 800 711 2884
  • Central America: 1 800 711 2884
  • Chile: 800 HP INVENT, 123 800 360 999
  • China: 800 810 59 59, 10 6564 59 59
  • Colombia: 01 8000 51 HP INVENT, local 571 606 9191
  • Czech Republic: 420 261 307 310
  • Denmark: 70 11 77 00
  • Ecuador: 999 119, 1 800 225 528
  • Egypt: 202 532 5222
  • Finland: 0203 53232
  • France: 08 26 10 49 49
  • Germany: 0180 52 58 143
  • Greece: 210 6073603, 801 11 22 55 47
  • Guadaloupe: 0800 99 00 11, 877 219 8791
  • Guatemala: 1 800 999 5105, 1 800 711 2884
  • Hong Kong: 852 3002 8555
  • Hungary: 06 1 382 1111
  • India: 1 600 112 267
  • Indonesia: 350 3408
  • Ireland: 1 890 946500
  • Israel: 09 830 4848
  • Italy: 02 3859 1212
  • Jamaica: 0 800 711 2884
  • Japan: software 0120 014121, hardware 0120 742594
  • Korea: 82 1588 3003
  • Luxembourg: 27 303 303
  • Malaysia: 1 800 80 5405
  • Martinique: 0 800 99 00, 877 219 8671
  • Mexico: 01 800 472 6684, local 5258 9922
  • Middle East: 4 366 2020
  • Morocco: 2240 4747
  • Netherlands: 0900 1170 000
  • New Zealand: 09 365 9805
  • Norway: 800 62 800
  • Paraguay: 00 811 800, 800 711 2884
  • Panama: 001 800 711 2884
  • Peru: 0 800 10111
  • Philippines: 632 888 6100
  • Poland: 22 566 6000
  • Portugal: 213 164 164
  • Puerto Rico: 1 800 652 6672
  • RSA: 27 11 258 9301, local 086 000 1030
  • Romania: 40 21 315 4442
  • Russia: 095 797 3520, 812 3467 997
  • Saudi Arabia: 6272 5300
  • Slovakia: 2 50222444
  • South Africa: 0800 001 030
  • Spain: 902 010 333
  • Sweden: 077 130 30 00
  • Switzerland: 0848 80 20 20
  • Taiwan: 886 2 872 28000
  • Thailand: 0 2353 9000
  • Tunisia: 71 89 12 22
  • Turkey: 216 444 71 71
  • UAE: 800 4520, 04 366 2020
  • Ukraine: 44 4903520
  • United Kingdom: 0870 842 2339
  • United States: 1 800 HP INVENT
  • Uruguay: 54 11 4708 1600
  • Venezuela: 0 800 HP INVENT, local 58 212 278 8000
  • Vietnam: 84 8 823 45 30
  • West Africa (French): 351 213 17 63 80

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