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HP Customer Support - Knowledge Base

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  • Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

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HP Notebook PCs - Troubleshooting Error Messages on a Black Screen that may Occur During Startup or Boot

There are many reasons that a computer does not startup or boot into the Windows operating system. If your computer will not start or boot, you will see or hear symptoms to indicate the general area of the problem. If you are not sure what the problem is, see Overview of How to Troubleshoot Problems When a Computer Does Not Start Up or Boot Properly.

Startup Symptom: Computer may display an error message on a black screen during startup or boot

Use this document if the LED lights glow, you hear the sound of a fan or hard drive spinning, but a text message indicating an error displays on a black screen when the notebook power button is pressed.
The cause of this problem may be an error in the instruction being sent from the BIOS to a hardware component (e.g., keyboard failures), or an incompatible device driver. These types of problems can usually be resolved by clearing the error message and then installing updated firmware for a critical component.

DO THIS FIRST - Perform a hard reset

If a PC suddenly fails to boot properly, you should perform a hard reset as the first procedure.
  1. Disconnect all peripheral devices and remove all USB devices and media cards. You want to test the computer not the accessories!
  2. Disconnect the AC power adapter, remove the battery, and then press and hold the power button for at least 15 seconds.
  3. Reconnect the AC power adapter (but do not connect the battery), Press the Power button, Look for glowing LEDs near caps lock and num lock keys, and Listen for sounds of a disk drive and fan turning.
Actions to take after performing hard reset
Search Web for Specific Error Message

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Country/Region: Flag India

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