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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP Printers - Ink Cartridge and Printhead Limited Warranty

This document is for HP ink cartridges and customer-replaceable printheads.
This HP Limited Warranty is for HP ink cartridges and customer-replaceable printheads and applies only to HP branded products sold or leased a) from HP Inc., its subsidiaries, affiliates, authorized resellers, authorized distributors, or country/region distributors; and b) with this Limited Warranty.
  note:
This warranty supersedes all previous warranties.
What this warranty covers
Each HP ink cartridge and customer-replaceable printhead is warrantied to be free from defects in materials and workmanship during the period of the warranty. This warranty pertains to any HP ink cartridge or customer-replaceable printhead when used in its designated HP or authorized original equipment manufacturer (OEM) printing device. See the product manual for the printer to determine the correct ink cartridge and printhead selection.
For clarity, customer-replaceable printheads have latches which can be opened and closed to secure the part. Printheads that are not customer-replaceable are covered under a separate printer warranty.
What this warranty does not cover
This warranty does not cover HP ink cartridges or customer-replaceable printheads that have been refilled, remanufactured, refurbished, misused, or tampered with. If failure or damage to ink cartridges or customer-replaceable printheads is attributable to the use of non-HP ink, a non-HP, expired or refilled ink cartridge, or to the use with a non-designated HP or unauthorized OEM printing device, HP is not responsible for the cost of replacement or refund of the purchase price.
How long the coverage lasts
Ink Cartridges - The coverage lasts until the HP ink is depleted or the “Warranty Ends” date has been reached, whichever occurs first.
Standard Printheads - For all customer-replaceable printheads, except the "Other Printheads" discussed below, the coverage lasts until the “Warranty Ends” date or the warranted usage limit has been reached, whichever occurs first. For standard printheads, the original printhead that came with the printer is covered under warranty until the warranted usage limit has been reached, or for one year from the date of printer purchase, whichever occurs first, even if the “Warranty Ends” date has passed.
Other Printheads:
  • One-year/90-day Printheads – One-year/90-day printheads are identified by the ink cartridges that are used with them, which include the HP 564, 364, 178, 862, 920, 922, 950-959 ink cartridges. For printers using these types of printheads, the original printhead that comes with the printer is warranted for one year from the date of printer purchase. Replacement printheads are warranted for 90 days or the remainder of the applicable printer warranty, whichever is longest. Unlike other printheads, the date printed on the printhead is not the Warranty Ends date.
  • One-year Installation Printheads – One-year Installation printheads are identified by the ink cartridges that are used with them, which include the HP 711 ink cartridges. For printers using these types of printheads, both the original and replacement printheads are warranted for one year from the date of installation.
  • HP 727 Printheads - Replacement printheads are warranted for one year from the date of installation, as long as the printhead is installed on or before the Install-by on the printhead. The original printhead that came with the printer is warranted for one year from printer purchase, regardless of the Install-by date.
  • One-year/15,000 Page Printheads - One-year/15,000 page printheads are identified by the printers that use them. These printers include HP Deskjet GT printers. The original printheads that come with the printer, and any printheads that are replaced during the first year after printer purchase, are warranted for one year from printer purchase or 15,000 pages, whichever is earlier. Printheads that are replaced more than a year after printer purchase are warranted until the “Warranty Ends” date on the printhead.
  • One-year/20,000 Page Printheads - One-year/20,000 page printheads are identified by the printers that use them. These printers include HP Ink Tank (except for the HP Ink Tank 319) and HP Smart Tank (except for the HP Smart Tank 419) printers. The original printheads that come with the printer, and any printheads that are replaced during the first year after printer purchase, are warranted for one year from printer purchase or 20,000 pages, whichever is earlier. Printheads that are replaced more than a year after printer purchase are warranted until the “Warranty Ends” date on the printhead.
  • One-year/30,000 Page Printheads - One-year/30,000 page printheads are identified by the printers that use them. These printers include HP Ink Tank 319 and HP Smart Tank 419 printers. The original printheads that come with the printer, and any printheads that are replaced during the first year after printer purchase, are warranted for one year from printer purchase or 30,000 pages, whichever is earlier. Printheads that are replaced more than a year after printer purchase are warranted until the “Warranty Ends” date on the printhead.
Warranted usage limits
Some printheads have warranted usage limits, as shown:
  • HP 10 printheads:
    • Black: 530 ml
    • Color: 200 ml
  • HP 11 printheads:
    • Black: 530 ml
    • Color: 200 ml
  • HP 14 printheads:
    • Black: 550 ml
    • Color: 400 ml
  • HP 70 printheads: 1000 ml
  • HP 72 printheads: 1000 ml
  • HP 73 printheads: 1000 ml
  • HP 80 printheads: 1000 ml
  • HP 81 printheads: 1000 ml
  • HP 83 printheads: 1000 ml
  • HP 84 printheads: 200 ml
  • HP 85 printheads:
    • Black: 530 ml
    • Color: 200 ml
  • HP 90 printheads: 1000 ml
  • HP 91 printheads: 1200 ml
  • HP 705 printheads: 1000 ml
  • HP 706 printheads: 1200 ml
  • HP 711 printheads: 4000 ml
  • HP 727 printheads: 4000 ml
  • HP 729 printheads: 4000 ml
  • HP 731 printheads: 1200 ml
  • HP 744 printheads: 1000 ml
  • HP 761 printheads: 1200 ml
  • HP 762 printheads: 1200 ml
  • HP 771 printheads: 1200 ml
  • HP 773 printheads: 1200 ml
  • HP 789 printheads: 1000 ml
  • HP 792 printheads: 1000 ml
  • HP 831 printheads: 1000 ml
  • HP 841 printheads: 400 ml
  • HP 940 printheads: 560 ml
  • HP 941 printheads: 560 ml
  • HP LX600 printheads: 12000 ml
  • HP LX610 printheads: 12000 ml
  • HP LX881 printheads: 12000 ml
Warranty Ends date locations
To find the “Warranty Ends” date, look in the following table for the date's location on each product. The date follows the YYYY/MM/DD or YYYY/MM format, where YYYY indicates the year, MM indicates the month, and DD indicates the day. If the day is not specified, coverage extends to the last day of the month.
What HP will do
HP will, at HP's option, either replace products under warranty that prove to be defective or refund the purchase price.
HP Care Pack Services
Ink cartridges and most customer-replaceable printheads are not covered under HP Care Pack Services. However, printheads for some printers are eligible for HP Care Pack Services. For a list of these printers, see HP Products With Printheads That Are Eligible for Care Pack Services Coverage.
How to make a claim, or return an HP Inkjet product
If a problem with an HP Inkjet product occurs, visit the retailer, call the regional customer support phone number listed on the product insert, or click Contact HP on this page for more support options.
How state, province, or country laws apply
This warranty gives you specific legal rights. You may have other rights that vary from state to state, province to province, or country to country.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HEWLETT-PACKARD SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR SATISFACTORY QUALITY. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. IN NO EVENT SHALL HEWLETT-PACKARD BE LIABLE FOR ANY INCIDENTAL, DIRECT, CONSEQUENTIAL, SPECIAL, OR INDIRECT DAMAGES, OR LOST PROFITS FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE. SOME COUNTRIES, STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN TYPES OF DAMAGES INCLUDING INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

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