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HP PSC 2400 and 2500 Series - Error Message: Error, Remove and Check [Color/Black or Photo] Cartridge

Problem
One of the following error messages appears on the color graphics display after you insert a cartridge:
  • Error. Remove and Check Color Cartridge
  • Error. Remove and Check Black or Photo Cartridge
The printer will not print.
Solution
  1. Remove and then reinsert the cartridge indicated in the error message.
  2. If the error is still displayed, clean the contacts. Click here to see how.
  3. If the error message is Error. Remove and Check Black or Photo Cartridge, the following steps may help:
    1. Remove both cartridges, lower the latches, and close the printer access door.
    2. Turn off the unit by pressing the On button on the front panel. Wait for the printer to completely shut down.
    3. Turn the printer back on by pressing the On button.
    4. When the message display reads Insert Print Cartridges, open the access door and replace the cartridges.
  4. If neither of the steps above fixed the problem, either the cartridge or the printer is faulty. Click here to see how to decide whether to replace the cartridges or service the printer.

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Country: Flag India

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