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HP Customer Support - Knowledge Base

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  • Information
    Fix Windows 10 Update Issues

    > Print spooler or any other printer problems caused by a Windows 10 update or upgrade - Click Here
    > Resolve Windows 10 or update issues on HP computer – Click Here

    Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

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HP Printers - Slow Printing (Windows)

This document is for HP printers connected to a computer with Windows.
Print speeds are slower than expected, or do not meet the speeds noted in the printer specifications.

Step 1: Reset the printer

Resetting the printer can resolve some types of slow printing issues.
  1. With the printer turned on, disconnect the power cord from the printer.
  2. Unplug the power cord from the power source.
  3. Wait 60 seconds.
  4. Reconnect the power cord to a wall outlet and to the printer.
    note:
    HP recommends plugging the printer directly into a wall outlet.
  5. Turn the printer on.
Try to print. If the issue persists, continue to the next step.

Step 2: Use a different USB cable

Using a USB cable that is too long or improperly shielded can affect print speed.
If the printer is connected with a USB cable, try using a different USB cable, and then try to print. If the issue persists, continue to the next step.

Step 3: Check the printer preferences

Selecting certain paper types or printing in Best quality can slow print speeds. Print with plain paper in Normal or Draft quality for faster print speeds.
  1. Search Windows for printers, and then click Printers & scanners in the list of results.
  2. Click your printer, and then click Manage.
  3. Click Printing Preferences.
  4. Click the Paper or Paper/Quality tab.
  5. In the Type or Paper Type field, make sure Plain Paper is selected.
  6. Adjust the print quality.
    • HP Inkjet and LaserJet printers:
      In the Print Quality field, make sure Draft or Normal is selected.
    • HP Laser printers:
      Click the Graphics tab, and then click Standard in the Quality field.
  7. Click OK or Apply to confirm the changes.
  8. Try to print. If the issue persists, continue to the next step.

Step 4: Print with both cartridges

Some printer models allow you to print with only one cartridge installed. Printing with only one cartridge causes slower print speed.
Make sure all cartridges are properly installed. Replace empty cartridges as necessary, and then try to print. If the issue persists, continue to the next step.

Step 5: Reinstall the print driver

Remove and reinstall the print driver and software to make sure you have the latest version.
  1. In Windows, search for and open Add or remove programs.
  2. Select your printer in the list, and then click Uninstall.
  3. After uninstalling the print driver, go to 123.hp.com, and then follow the on-screen instructions to download and install the latest driver.
  4. Try to print. If the issue persists, continue to the next step.

Step 6: Check the network status

If your printer is connected to a wired or wireless network, there are several tips that might resolve slow printing issues.
  • On your computer, check the wireless signal strength by clicking the wireless connection icon in the Windows task bar. If the signal strength is low, move the router, computer, and printer closer together.
  • Make sure there are no additional strains on your network, such as downloading or streaming services. Depending on your bandwidth, these activities can significantly affect print speed.
  • If the printer is connected to the network with an Ethernet cable, make sure the cable connections are secure.
  • Restart your router by unplugging it, waiting 10 seconds, and plugging it back in.

Step 7: Update the printer firmware

Download available firmware updates from the HP website
  caution:
Do not use or power off the printer or computer while the firmware update is in process.
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, identify your printer, and then look for updates. Download and install any available firmware updates.
For more detailed steps, go to Updating or Upgrading Printer Firmware.

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