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HP Customer Support - Knowledge Base

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  • Information
    Facing print or scan issues after updating to macOS Catalina 10.15?

    Use AirPrint to print & Image Capture to scan.

    Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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HP Inkjet Printers - Printer Does Not Turn On

This document is for HP inkjet printers.
The printer does not turn on or respond when you press the Power button. All the lights are off, and there is no noise or movement from the printer.
Depending on the printer model, the power supply might include a power module inside the printer (internal), a power module that is separate from the printer (external), or a rechargeable battery if you have a mobile printer. For steps to resolve the issue, choose your printer power supply type.
  • Internal power supply example:
     Example of a power cord that plugs directly into an internal power module
  • External power supply example:
      Example of a power cord that plugs into an external power module
    1. Rear of the printer
    2. External power module
    3. Wall outlet
  • Mobile printer with battery example:
    Example of a battery in a mobile printer

Service or replace the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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Country/Region: Flag Ireland

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