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Fixing an HP printer claim code error

After entering your claim code, one of the following error messages display and you cannot continue printer setup or Instant Ink enrollment. Resetting Web Services to get a new claim code might resolve the issue.

Invalid Claim Code
Unexpected Error
Expired Code
Error 500
Printer code not recognized
Printer already claimed

Reset the Web Services connection

Reset the Web Services connection to help clear any server connection issues or errors, or when you need a new printer claim code.

Note:

Resetting Web Services removes all custom HP ePrint settings.

Reset Web Services from the printer control panel (touchscreens only)

Reset the Web Services connection by turning it off then back on from the touchscreen control panel.

Make sure your printer is connected to the internet. Web Services does not support printers connected with only a USB cable.
On the control panel, touch the ePrint icon .

If an HP ePrint icon is not available, touch Setup ( or ), and then look for a Web Services menu.
From the Web Services Summary screen, touch Settings or the Settings icon .
From Web Services Settings, touch Remove Web Services > Yes.
When the ePrint screen displays, touch Set Up or Continue, and then follow the prompts to turn Web Services back on.

If enabling Web Services fails, go to Can't connect an HP printer to Web Services.

An information page prints with a new HP ePrint email address and claim code. The claim code might display on the printer control panel (touchscreens only).
If the information page does not print or a claim code does not display on the screen, touch Print Info or Print on the Web Services Summary screen.

Reset Web Services from the printer EWS

Reset the Web Services connection by turning it off then back on from advanced settings.

Choose one of the following methods to open the advanced settings for your printer.
- HP Smart app: Click the image of your printer to open the settings and management tools, and then click Advanced Settings under Settings.
- Printer EWS: Open the HP printer Embedded Web Server (EWS) using the printer IP address.
From the printer home page, click the Web Services tab.
If you are prompted to log in or enter the printer PIN, enter admin for the username (HP LaserJets only), enter the PIN from the printer label, and then click Submit or OK. This label is typically located inside the cartridge access area or printer door.
Under Web Services Settings, click Remove Web Services > Yes.
When the Web Services Setup page displays, click Continue or Enable, and then follow the instructions to turn it on.

If enabling Web Services fails, go to Can't connect an HP printer to Web Services.

For most printers released before 2020, an information page prints with the HP ePrint email address and printer claim code.
If the information page does not print, click Print Info Page or Print Information Sheet. If the issue persists, continue to the next step for alternative methods to get the code.

Find the printer claim code

After enabling Web Services, an information page prints that lists the HP ePrint email address and printer claim code.

Find the printer claim code on the information printout or on the printer control panel display. The claim code is a string of text and letters unique to your printer, typically listed underneath the ePrint email address.

Examples of the information page and the claim code location

Example information page printouts with a claim code listed

If the information page does not print after enabling Web Services, use an alternative method to get the code.

Using the Web Services Summary menu (touchscreens only): Touch the ePrint icon on the control panel.

From the Web Services Summary screen, touch Print Info or Print to print a new information page.

If the page still does not print, find the ePrint email address on the screen, and then write down everything listed before @hpeprint.com. For some printers, this string of text and letters is the claim code. Enter this value as the claim code in the HP Smart app or HP Easy Start setup window.
Using a Web Services Information page: Use your printer control panel to print a Web Services Information page with the claim code. Refer to the printer user guide for available reports and how to print them.

Note:
Not all printers support printing a Web Services Information page.

Examples of how to print a Web Services Information page for some HP printers:
- For touchscreen control panels, touch Setup ( or ). Depending on your control panel, touch Web Services, Reports, or Tools, and then touch Print Info Page or Web Services Information Page.
- For button-only control panels, press the ePrint and Information buttons at the same time.
  
  If you do not have an ePrint button, press the Cancel and Information buttons at the same time.

Manually claim your printer on the HP Smart website

As a workaround, manually claim your printer on the HP Smart website when you are experiencing issues claiming your printer during setup or Instant Ink enrollment, and then setup or enroll the printer.

Go to the HP Smart website, and then create or sign in to your account.
After signing in to your account, go to hpsmart.com/newprinter.
On the Add a Printer web page, enter the claim code, and then click Add.
- If claiming the printer is successful, continue with these steps.
- If claiming the printer fails, continue to the next step.
Finish setting up or enrolling the printer.
- HP Smart app: From the app home screen, click Add Printer or the Add printer icon ( or ), and then follow the prompts to finish the setup.
- HP Instant Ink: Go to HP Instant Ink account, and then sign in to your account. Click Sign Up Now, or Enroll or replace a printer in the top-right of the Instant Ink dashboard, and then follow the prompts to finish the enrollment.

Contact HP Customer Support

If the previous steps did not resolve your issue, contact HP Customer Support for further assistance.

Go to HP Customer Support - Contact.
Enter your product serial number to view warranty status and to change your location, if necessary.
Select a support option. If you are in Asia Pacific, you will be directed to a local service center in your area.

Additional support options

Try one of our automated tools or diagnostics

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