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HP Jumpstart Escalation of Privilege
A potential security vulnerability has been identified in the HP Jumpstart software, which might allow escalation of privilege. HP is recommending that customers uninstall HP Jumpstart and use myHP software.
- Severity
-
High
- HP Reference
-
HPSBHF03791 Rev. 2
- Release date
-
May 10, 2022
- Last updated
-
July 21, 2022
- Category
-
PC
- Potential Security Impact
-
Escalation of Privilege
Relevant Common Vulnerabilities and Exposures (CVE) List
Reported by: Ruslan Sayfiev
|
CVE ID |
CVS 3.0 |
Vector |
Vendor ID |
|---|---|---|---|
|
7.8 |
CVSS:3.1/AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H |
HP |
Learn more about CVSS 3.1 base metrics, which range from 0 to 10.
PSR-2021-0186
Resolution
HP Jumpstart software has been discontinued and has been replaced by myHP software. HP recommends using the HP Jumpstart Removal tool specified below to remove the HP Jumpstart software.
Due to an issue on certain Business PC products where the removal tool left associated Jumpstart apps in Apps and Features, Revision 2 of this bulletin adds SoftPaq SP140697, specifically for Business PC products, to fix this issue. This issue does not affect the original SoftPaq for Consumer PC products.
To remove the HP Jumpstart software, find your product type in the table below and use the specified SoftPaq.
|
Product Type |
SoftPaq # |
SoftPaq Link |
|---|---|---|
|
Business Notebook, Business Desktop, Retail Point-of-Sale System |
SP140697 |
|
|
Consumer Notebook |
SP140084 |
https://ftp.ext.hp.com/pub/softpaq/sp140001-140500/sp140084.exe |
HP Jumpstart Removal tool only offers installation of myHP for platforms that support myHP.
HP recommends keeping your system up to date with the latest firmware and software.
This bulletin might be updated when new information and/or SoftPaqs are available. Sign up for HP Subscriptions to be notified and receive:
-
Product support eAlerts
-
Driver updates
-
Security Bulletin updates
Affected products
Identify the affected products by category of PC.
Revision history
This document has been revised according to the information below.
|
Version |
Description |
Date |
|---|---|---|
|
2 |
Added statement and link for new SoftPaq required for Business PC products. |
July 21, 2022 |
|
1 |
Initial Release |
May 10, 2022 |
Additional information
Follow these links for additional information.
- Third-party security patches
-
Third party security patches that are to be installed on systems running HP software products should be applied in accordance with the customer's patch management policy.
- Support
-
For issues about implementing the recommendations of this Security Bulletin, visit http://www.hp.com/go/contacthp to learn about your HP support options.
- Report
-
To report a potential security vulnerability with any HP supported product, send email to: hp-security-alert@hp.com.
- Subscribe
-
To initiate a subscription to receive future HP Security Bulletin alerts via email, visit https://h41369.www4.hp.com/alerts-signup.php?lang=en&cc=US&jumpid=hpsc_profile.
- Security bulletin archive
-
To view released Security Bulletins, visit https://support.hp.com/security-bulletins.
It is strongly recommended that security related information being communicated to HP be encrypted using PGP, especially exploit information.
Legal information
System management and security procedures must be reviewed frequently to maintain system integrity. HP is continually reviewing and enhancing the security features of software products to provide customers with current secure solutions.
HP is broadly distributing this Security Bulletin in order to bring to the attention of users of the affected HP products the important security information contained in this Security Bulletin. HP recommends that all users determine the applicability of this information to their individual situations and take appropriate action. HP does not warrant that this information is necessarily accurate or complete for all user situations and, consequently, HP will not be responsible for any damages resulting from user's use or disregard of the information provided in this Security Bulletin. To the extent permitted by law, HP disclaims all warranties, either express or implied, including the warranties of merchantability and fitness for a particular purpose, title and non-infringement.
© Copyright 2022 HP Development Company, L.P.
HP Inc. (HP) shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. "HP Inc.," "HP" and the names of HP products referenced herein are trademarks of HP Inc. or its affiliates in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.
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