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Ink system

The ink system delivers ink to the paper.

Eco-Carton ink cartridges

Eco-Carton ink cartridges provide ink to the printheads.

The printer has a set of four Eco-Carton ink cartridges in the order CKYM, with a capacity of 1 L or 3 L each, depending on your printer model.

Ink cartridges require no maintenance or cleaning, but must be shaken before installation. High-quality printing is maintained even when the ink level is low.

CAUTION:

Avoid touching pins, leads, and circuitry when handling ink cartridges, because these elements are sensitive to electrostatic discharge. Such devices are called ESD-sensitive devices. See Glossary. Electrostatic discharges are one of the main hazards to electronics products. This type of damage can reduce the life expectancy of the device.

The status of each Eco-Carton ink cartridge is reported in the front panel:

OK: The cartridge is working normally.
Reseat: The cartridge is not responding, but removing and reinserting it may solve the problem.
Replace: The cartridge has been identified as faulty. It should be replaced by a functional cartridge.
Low on ink: The cartridge is low on ink. It should be replaced soon.
Very low on ink: The cartridge is very low on ink. It should be replaced very soon.
Empty: The cartridge has no ink. It should be replaced.
Missing: The cartridge is missing.
Wrong/Incompatible/Incorrect: The cartridge type is not suitable for this printer.
Expired: The cartridge has reached its expiration date.
Altered: The cartridge has been identified as refilled or altered.

Ink-cartridge LED indicators

Below each ink cartridge, the printer has two LED indicators: a padlock and an inkdrop.

The padlock LED is on when the cartridge is in use.

Important:
Do not try to remove a cartridge when the padlock LED is on.
The inkdrop LED turns yellow when the cartridge is almost out of ink, and turns red when the cartridge is empty or faulty.

Replace ink cartridges on the fly

You can replace a cartridge at any time when its padlock LED is off. If the padlock LED is on, you must pause the job queue and wait until the LED turns off.

Replace ink cartridges from the front panel (Pro 5200 MFP only)

The procedure for ink cartridge replacement is followed by some general advice.

http://www.hp.com/go/pagewidexl/load-ink/

Note:
If the ink cartridge you want to replace is locked, you will need to pause the job queue to continue.

Go to the front panel and tap , then the Ink cartridges tab, then Replace.
When prompted, press the old cartridge and slide it up to release it.
Shake the new cartridge six times.
Insert the new cartridge and push it in as far as it will go.
Follow the instructions in the front panel.
When you have replaced all cartridges that you want to replace, tap Finish and check.
Make sure that you comply with all applicable federal, state, and local regulations when disposing of ink system consumables.
- If the available ink is exhausted while printing a page, printing stops and the page is ejected.
- When a new cartridge is inserted, printing can resume, and the interrupted page is reprinted in full.
  
  Note:
  HP recommends that you replace an empty cartridge with a new HP cartridge. See Ink-cartridge part numbers.
  
  The use of refilled or altered ink cartridges has several serious disadvantages:
  - There is some risk of damaging the printer. In this case the printer warranty will not be valid for any printer repairs that are related to the cartridge, nor for any problems due to ink contamination.
  - You will invalidate the warranty of all printheads of the same color used in the printer subsequently.
  - Print quality may be impaired.
  - The printer will be unable to estimate the ink level in the cartridge, and will not report it.
If you want to force the printer to accept what it sees as an empty cartridge, proceed as follows:
1. Tap v on the front panel, then , , , .
2. The front panel notifies you that the cartridge is altered, and the cartridge acceptance process starts. Follow the instructions displayed on the front panel. If your cartridge is not an Original HP cartridge, HP recommends that you stop the process. To check the authenticity of your cartridges, go to http://www.hp.com/go/anticounterfeit.
3. If you proceed, the front panel displays a series of warning messages.
When the process is finished, the front panel gives the usual ink cartridge display, but the cartridge does not report its ink level.

This printer uses dynamic security, which may be updated periodically by firmware updates. The printer is intended to be used solely with cartridges using an original HP chip. Cartridges using a non‐HP chip may not function or may cease to function. More at: http://www.hp.com/learn/ds/.

Replace ink cartridges (Pro 8200 MFP only)

To replace an ink cartridge, you must remove the old cartridge and insert a new one.

http://www.hp.com/go/pagewidexlPro/load-ink/

Remove an ink cartridge

The following steps provide the complete procedure for this topic.

An ink cartridge should be removed and replaced when it is empty or past its expiry date. An empty cartridge is indicated in the front panel and by a red light beside the cartridge itself. You may also decide to remove a cartridge if it contains little ink and you want to provide for a long period of unattended printing.

The printer can continue printing without any ink cartridges for at least 10 minutes, depending on the print mode and the job being printed. Therefore, cartridges can be replaced while printing continues. A functional ink cartridge is required in order to start a new job.

Go to the cartridge that you intend to remove. The cartridges are located at the front left of the printer.
Disconnect the cartridge connector by pressing the tabs on each side of it and pulling it gently away from the cartridge.
Remove the empty cartridge from the printer.

Note:
Some residual ink can be expected in the cartridge, ranging from 2% to 5% of the original content.

Insert an ink cartridge

The following steps provide the complete procedure for this topic.

Note:

The ink cartridge is supplied in an insulating bag; do not open it until you are ready to use the cartridge.

Check that the new cartridge is of the correct color.
Place the cartridge on a flat surface and turn it four times (rotating it through 360 degrees) as indicated on the label, to ensure that the ink is well mixed before use.
Tear off the square and fold it inside the handle as illustrated.
Put the new cartridge into its correct place on the printer.

Tip:
Use both hands: the cartridge is quite heavy.
Check that the rubber part around the needle in the cartridge connector is clean. Clean gently if necessary.
Connect the cartridge connector to the cartridge.

Note:
The cartridge connectors will refuse connection to the wrong type or color of cartridge. If you cannot connect the connector easily to the cartridge, check that you have the correct cartridge.
Ensure that the tabs on each side of the cartridge connector are opened but in place, showing successful connection. You will hear a click.
A few seconds after you have connected the cartridge, the white LED should be lit. If it is not lit after 10 seconds, reconnect the cartridge. The LED will turn red if the cartridge is expired or not valid; see the Internal Print Server for further details and corrective action.

Note:

This printer uses dynamic security, which may be updated periodically by firmware updates. The printer is intended to be used solely with cartridges using an original HP chip. Cartridges using a non‐HP chip may not function or may cease to function. More at: http://www.hp.com/learn/ds/.

Although it is possible to use non-HP ink cartridges, this choice has several serious disadvantages. It may not be possible to determine with enough accuracy the ink level or status of used, refilled, or counterfeit ink cartridges. Any service or repair required as a result is not covered under the warranty. System ink flushing, color calibration, and printhead alignment are recommended. If you experience print-quality problems, HP recommends changing to Original HP inks.

Ink cartridge maintenance

During the normal lifetime of a cartridge, no specific maintenance is required. You should replace a cartridge when it has reached its expiry date.

You can find the expiry date in the the ink cartridge information on the front panel.

Ink cartridge troubleshooting

The following steps provide the complete procedure for this topic.

If you have a problem with an ink cartridge, try these suggestions.

Check that you have the correct type of cartridge (model number).
Check that the cartridge label is the same color as the slot label.
Check that the cartridge is correctly oriented: the arrow on the front of the cartridge should face upwards.

CAUTION:

Never clean inside the ink cartridge slots.

Print bar

The key printing element is a fixed 40 inch (1016 mm) print bar, composed of 8 printheads, numbered 1 to 8 from left to right, looking at the printer from the front. The paper advances at high speed underneath the print bar, which ejects pigmented inks in four colors.

The printheads are extremely durable and do not need to be replaced every time an ink cartridge is replaced. They provide excellent results even when the ink cartridges contain a low level of ink.

To maintain optimum print quality, the printheads are automatically tested at regular intervals, and automatically serviced when necessary. This takes a little time and can occasionally delay printing. When a printhead eventually needs to be replaced, the front panel will display a message.

The printer’s paper-loading system includes an auto-indexing facility: whenever paper is loaded, the printer moves the position of the roll to compensate for printhead nozzle usage and extend the lifetime of each printhead. This is an automatic behavior, but you may notice that the front and rear rolls change position slightly between rolls.

CAUTION:

Do not touch the printhead nozzles.

CAUTION:

Do not put the printhead down on any surface for any reason.

Tip:

Printheads are best preserved inside the printer. Moreover, if you remove the printheads, the printer will need to be recalibrated whenever you put them back. Therefore you are recommended not to remove them unnecessarily.

Printhead status

OK: The printhead is working normally.
Missing: No printhead is detected in the slot.
Replace: The printhead has been identified as faulty. It should be replaced by a new or working printhead.
Reseat: The printhead has been identified as faulty, but removing and reinserting it may perhaps solve the problem.
Remove: The printhead needs to be removed.
Printhead replacement incomplete. Restart it.

The printhead did not complete the replacement procedure. You must restart the replacement and fully complete it.
If the warranty status is Out of warranty, this indicates that the warranty conditions have expired (for example, ink consumption exceeds the warranteed limit).
Note:
If a printhead is out of warranty, one of three possible status values may be seen in its health gauge:
- OK: The printhead can print normally.
- Monitor IQ: Print quality may not be maintained in all prints.
- Recover: You are recommended to use enhanced printhead recovery on that printhead (see Enhanced printhead recovery).
If the warranty status is See warranty note, this indicates that the warranty conditions have been breached (for example, expired or non-HP ink has been used).

You can check the warranty status in the printer information app.

See the limited warranty document provided with your printer for details of the warranty implications.

Printhead part number

The HP 876 PageWide XL Pro printhead has the part number 3WW75A.

Replace printheads

Printheads rarely need to be replaced, but the front panel will tell you when a printhead is failing or has reached the end of its life.

Alternatively, a test print may indicate a printhead problem before the printer detects it.

CAUTION:

Avoid touching pins, leads, and circuitry when handling printheads, because these elements are sensitive to electrostatic discharge. Such devices are called ESD-sensitive devices. See Glossary. Electrostatic discharges are one of the main hazards to electronics products. This type of damage can reduce the life expectancy of the device.

Important:

Recalibrate the printer after any printhead replacement (see Color uniformity calibration). Make sure you have the right paper for the calibration loaded before replacing the printhead. Wear gloves when handling any component of the ink system.

http://www.hp.com/go/pagewidexl/change-printhead/

Replace a printhead

Follow these steps to replace a printhead:

Ensure that all ink cartridges are at least 25% full.
Start the printhead replacement from the front panel: tap , then the Printhead tab, then Replace.
Open the top stacker, if you have one.
Wait for the print bar to reach the replacement position.
Open the top cover by pressing the side button(s). Some models have two buttons, at left and right, which should be pressed simultaneously.
Open the print-bar cover.
Identify the printhead(s) that you want to replace.

Note:
You can replace more than one printhead at a time.
Pull up the printhead handle.
Lift the latch.
Extract the printhead carefully.

Important:
Printheads are fragile. Leave the printhead oriented as shown below, if you intend to use it again later. Never touch the nozzles, which could damage them. If you remove multiple printheads and intend to use them later, make sure to keep them in the right order.
Slowly remove the protective caps from the new printhead in the order shown below.
Insert the new printhead as shown below.
Press it in firmly until you feel resistance.
Close the latch.
Close the handle.
Close the top cover.
Close the top stacker, if you have one.
Tap Continue and wait about 24 minutes while the printer performs automatic calibrations and checks.
Make sure that you comply with all applicable federal, state, and local regulations when disposing of ink system consumables.

Printhead maintenance

The printer and the maintenance cartridge clean the printheads automatically.

Avoid removing printheads unnecessarily.

Printhead troubleshooting

The following steps provide the complete procedure for this topic.

If you have a problem with a printhead, try these suggestions.

Check that you have the correct type of printhead (model number).
Check that you have removed the orange protective caps from the printhead.
Check that the printhead is correctly oriented: compare it with the others.
Check that you have closed and latched the printhead cover.
If you still have problems when printing, see Print quality.

Cleaning container

The cleaning container is a replaceable part that collects waste ink in liquid form, with a capacity of about 5.5 liters.

The cleaning container is designed to keep the printer’s waste ink from damaging the printer and dirtying its surroundings.

In order to achieve these objectives, you must ensure that it is correctly installed and maintained, changing it when prompted by the front panel.

Tip:

You are recommended to wear gloves when replacing the cleaning container.

Always replace the cleaning container with the printer switched on, otherwise the counters may not work properly.

Important:

After removing the cleaning container, close it with the cap.

If the printer continues operating while the container is incorrectly installed or connected, HP will not be responsible for any resulting damage or cleaning expenses.

You can check the cleaning container status in the front panel.

Cleaning container status

Ready
Missing: The cleaning container is not detected.
Almost full: This is estimated by the printer.
Full: The printer has stopped printing. It will continue after the cleaning container has been replaced.

Cleaning container part number

The HP 874/876 PageWide XL Cleaning Container has the part number 3WW73A.

Replace the cleaning container

The following steps provide the complete procedure for this topic.

You should replace the cleaning container when requested by the front panel.

http://www.hp.com/go/pagewidexl/change-cleaning-container/

At the front panel, tap , then , then Cleaning container > Replace.
Locate the cleaning container.
Open the latch.
Extract the cleaning container: lift up the latch, lift the cleaning container a little, then pull it out.

Tip:
If you leave the printer without a cleaning container for long, some drops of liquid may escape and stain the floor. Try to replace it rapidly.
Close the cleaning container with the cap.
Remove the packaging from the new cleaning container.
Lift up the latch, and Insert the new cleaning container in place of the old one.

Note:
If you insert a cleaning container that has been used in another printer, the Almost full warning will be unreliable.
Close the latch.
The printer checks the installation.
Make sure that you comply with all applicable federal, state, and local regulations when disposing of ink system consumables.

Cleaning container troubleshooting

If the cleaning container is correctly installed but the printer does not detect it, first try taking it out and putting it back again. If that fails, take it out, rotate it 180°, and put it back again. If that also fails, contact your service representative.

Maintenance cartridge

The maintenance cartridge cleans and maintains the printheads, and stores waste ink.

The maintenance cartridge contains a roll of cloth, which is used to clean the printheads. It has a total capacity of 500 wipes (cleaning operations). A heavy user will need to replace it about every 2 months.

The printer will refuse to start a print job if it detects the end of the cleaning roll. You should then replace the maintenance cartridge with a new one.

Tip:

You are recommended to wear gloves when replacing the maintenance cartridge.

Maintenance cartridge status

Ready
Missing
Almost finished
Finished

Maintenance cartridge part number

The HP 841/874/876 maintenance cartridge has the part number 3WW99A.

Replace the maintenance cartridge

You should replace the maintenance cartridge when requested by the front panel.

http://www.hp.com/go/pagewidexl/change-maintenance-cartridge/

Important:

Be ready with the new maintenance cartridge before starting the replacement. Once the cartridge is moved to the replacement position, you have 40 seconds to change it. If you exceed that limit, the maintenance cartridge is automatically moved back so that the printheads do not become dry. If the front panel shows an error, close the service door.

Remove the packaging from the new maintenance cartridge.
Start the replacement from the front panel.
When prompted by the front panel, open the maintenance cartridge door.

Important:
When removing a maintenance cartridge, remember that it contains ink. Therefore, wear gloves and hold the cartridge by the handle.
To remove the maintenance cartridge, grip the handle and slide it out.
If you intend to insert a partially used replacement cartridge, make a note of the percentage of cloth remaining, which is shown approximately on the side of the cartridge. You will be asked for this figure later.
Insert the new maintenance cartridge into the slot.

Important:
Be careful to insert the maintenance cartridge correctly.
Push in the maintenance cartridge into place; do not use excessive force.

Note:
The front panel will not show the new maintenance cartridge until the door is closed.
Close the door.
Make sure that you comply with all applicable federal, state, and local regulations when disposing of ink system consumables.

Note:

In order to start printing, the printer needs all the ink cartridges, printheads, and maintenance cartridge to be installed, and the printer window and maintenance cartridge door to be closed.

The front panel asks whether the cartridge is new or used. If used, you are asked to enter the percentage of cloth remaining. This information is used by the printer to estimate when the cartridge will need replacing.

Maintenance cartridge troubleshooting

If the printer does not detect the maintenance cartridge that you have inserted, open the door and make sure the maintenance cartridge is correctly inserted. If this does not solve the problem, contact your service representative.

Safe mode

Under certain conditions, including printer operation outside of environmental specifications, and when a used, refilled, or counterfeit ink cartridge has been detected, the printer will operate in safe mode.

HP is unable to warrant the performance of the printing system when operated outside of environmental specifications or when a used, refilled, or counterfeit ink cartridge is installed. Safe mode is designed to protect the printer and the printheads from damage due to unexpected conditions, and is in operation when the icon is displayed on the printer’s front panel and by the Embedded Web Server and HP DesignJet Utility.

For optimal performance, use original HP ink cartridges. HP printing systems, including original HP inks and printheads, are designed and engineered together to provide uncompromising print quality, consistency, performance, durability, and value—with every print.

Note:

This printer is not designed to use continuous ink systems. To resume printing, remove the continuous ink system and install genuine HP (or compatible) cartridges.

Note:

This printer is designed for ink cartridges to be used until they are empty. Refilling cartridges prior to depletion might cause your printer to fail. If this happens, insert a new cartridge (either genuine HP or compatible) to continue printing.

Note:

Disposal instructions

HP provides many free and convenient ways to recycle your used original HP ink supplies.

Additionally, HP provides a free program for business customers to return signage printed using selected eligible and recyclable HP large-format papers. For more information about these HP programs, see the HP website: http://www.hp.com/recycle/. See also the video: http://www.hp.com/go/pagewidexl/recycle-ink/.

For your printer, the following items can be recycled through the HP Planet Partners program:

Ink cartridges
HP PageWide XL printheads
HP recyclable large-format papers

Note:

Visit the HP website http://www.hp.com/recycle/ for details of the HP Planet Partners program: features, availability, and how to participate. The program may not be available in your area. Where this program is not available, consult the Material Safety Data Sheet (MSDS) available at the HP website http://www.hp.com/go/ecodata/ to determine the appropriate method of disposal.

Note:

Recyclable HP papers can be recycled through commonly available recycling programs, or according to region-specific practices. Some HP papers are eligible for return through the HP Large Format Media takeback program, which may or may not exist in your area. See the HP website http://www.HPLFMedia.com/hp/ecosolutions/ for details.

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