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HP Customer Support - Knowledge Base

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  • Information
    Apache Log4j Update

    Please see this document here for current information regarding the Apache Log4j vulnerability.

    Information
    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

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Multi-sheet tray has jammed

Paper can jam in the multi-sheet tray for a variety of reasons and there are steps to follow to correct an issue.

Proceed as follows:

  1. Remove as much paper as you can from the multi-sheet tray.

  2. Push down the multi-sheet tray extensions, which will make the tray easier to handle.

  3. Unlock the tray, using the rotary switch behind it.

    Unlock the tray
  4. Pull out the tray.

    Pull out the tray
  5. Remove all paper from the tray.

    Remove paper from tray
  6. Put the tray in again.

    Put the tray in
  7. Lock the tray.

    Lock the tray

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Country/Region: Flag Ireland

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