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HP PCs - "We can't find your camera" error is displayed in Camera app in Windows 10

There are various reasons that a computer displays this error message when opening the Camera app.

If the error message We can't find your camera. Error code: 0xa00f4244<NoCamerasAreAttached> is displayed when you open the Camera app, use the steps in this document to troubleshoot the issue.

We can't find your camera error message

Verify that your computer has a camera installed

Take a moment to visually inspect the top of your computer monitor. If your computer has a webcam, you should see a small lens in the top center, above the screen. Some models do not come with a webcam and the area where the webcam would normally reside is replaced by a small plastic plug.

Also, you might go to HP Customer Support to check for a webcam in the product specifications for your computer.


Often, there are small holes near the top center of your monitor. These holes are for the microphone or other sensors and do not contain a webcam.

  • If your computer does not have a built-in webcam, you must use an external USB webcam.

  • If your computer has a built-in webcam and you cannot use it, find and use the webcam software that came with your computer.

    Webcam location replaced by a plug
  • Check for a webcam in the product specifications for your computer. Go to HP Customer Support and enter your product name. For help finding your product name, go to HP PCs -Computer Does Not Start (Windows 10, 8) .

Locate and toggle the webcam privacy switch or press the webcam shutter key

Select HP notebook models come with a webcam privacy switch or a webcam shutter key that turns the webcam off and on. By default, the webcam is turned on. You might need to turn the webcam on if it has been turned off.


Your HP notebook might also have a webcam privacy cover. Slide the cover right to uncover the webcam.

Reset the computer

If the error continues, perform a power reset (or hard reset) to clear information from the computer's memory without erasing personal data.

Go to HP PCs - Reset the computer.

Install a new USB camera

If the camera is still missing, install and connect a new USB camera.