HP Instant Ink - Managing Your Account

Change the payment method on your HP Instant Ink account.

1. Sign in to your HP Instant Ink account.

2. Open Account or My Account from the left menu.

3. Click Billing or Billing Information, then Change Payment Method. Make sure postal codes are in the correct format.

PayPal can be used for payments, but not during initial printer set up. After set up, you can change to PayPal on your HP Instant Ink account page.

1. Sign in to your HP Instant Ink account.

   Note:

   You cannot use the HP Smart mobile app to change to PayPal.

2. Open Account or My Account from the left menu.

3. Click Billing or Billing Information, then Change Payment Method.

4. Select PayPal, and then click PayPal to link your account.

Prepaid cards apply a prepaid value to your account, which is used to pay for your monthly bill before charging any remaining balance to your payment method. They can be combined or applied at any time. Here is how to apply one.

1. Sign in to your HP Instant Ink account.

2. Click Instant Ink > Plan Overview in the left menu if those options are present.

3. Click Add to Prepaid Balance on the right side of the window.

4. Enter the key, found under the scratch-off area on the back of the prepaid card, exactly as it is printed.

View billing charges and print your invoice for any billing period.

1. Sign in to your HP Instant Ink account.

2. Click Instant Ink in the left menu if that option is present.

3. Click Print History and select the desired billing cycle in the dropdown menu.

4. A breakdown of the selected billing cycle appears on the right side of the screen. Click Download Invoice to generate a .pdf copy.

If your printing needs change, you can switch to a different monthly plan at any time.

1. Sign in to your HP Instant Ink account.

2. Look for HP Smart at the top left of your account page:

   • If you see HP Smart on your account page, click Instant Ink in the left menu, then Change Plan.

   • If you do not see HP Smart on your account page, click My Account in the left menu, then My Plan on the right side of the window.

3. A list of available plans displays, with your current plan selected. To change, select another plan.

   • If you upgrade, you may choose whether the change is applied immediately or in the next billing cycle.

   • If you downgrade, your plan automatically changes on the first day of the next billing cycle. Your rollover maximum changes with your new plan, so you may lose accumulated rollover pages in excess of your new plan maximum.

Change your shipping address from your account page.

1. Sign in to your HP Instant Ink account.

   Note:

   Your account can only have one shipping address.

2. Look for HP Smart at the top left of your account page:

   • If you see HP Smart on your account page, click Instant Ink in the left menu. Then click Plan Overview > Change Shipping Information > Edit Shipping Information.

   • If you do not see HP Smart on your account page, click My Account in the left menu. Then click Contact Information > Change Contact Information.

3. Make any required changes, and then click Save.

4. If your ink was shipped to the wrong address, go to HP Instant Ink support for assistance.

Change your email address from your account page.

1. Sign in to your HP Instant Ink account.

2. Look for HP Smart at the top left of your account page:

   • If you see HP Smart on your account page, click Account > Account Profile in the left menu. Make the desired updates, then click Apply Changes.

   • If you do not see HP Smart on your account page, click My Account in the left menu, then Account Settings > Edit Account Information. Make the desired updates, then click Save.

3. A confirmation email is sent to your new email address. Sign in to your email account, open the confirmation email, and then click Confirm email address.

Instant Ink Accounts are linked to the country/region of your HP account. If you want to change the country/region for a printer in Instant Ink, add the printer to a different HP account that is in the desired country/region.

Before you cancel, consider other plan options and be aware of what happens after cancellation.

1. Sign in to your HP Instant Ink account

2. Look for HP Smart at the top left of your account page:

   • If you see HP Smart on your account page:

     1. Click Instant Ink > Change Plan in the left menu.

     2. If you have more than one printer, make sure the printer you want to cancel is selected in the Select Printer box at the top of the screen. If you have more than one printer with the same model number, check by selecting Plan Overview, then clicking Printer Details in the Status area to see the printer's serial number.

   • If you do not see HP Smart on your account page:

     1. If you have more than one printer, make sure the printer you want to cancel is selected in the Select Printer box at the top of the screen.

     2. Click My Account > Account Settings.

3. Click Cancel my HP Instant Ink Subscription.

4. Select a reason for canceling your subscription from the list, then click Next.

5. Check the two boxes acknowledging the terms of cancellation, then click Cancel Enrollment.

6. A blue Keep Enrollment button appears on the Change Plan page until your cancellation is finalized at the end of the current billing cycle. You can click this button to reinstate your account.