hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

    Information
    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

hp-concentra-wrapper-portlet

Actions
Loading...

HP LaserJet Pro MFP - Solve problems sending or receiving faxes (including fax error messages)

Use the information in this document to troubleshoot issues with sending and receiving faxes and common fax error messages that might display on the printer control panel.

This document applies to HP LaserJet Pro MFP fax models that have a touchscreen control panel with a black background.

Touchscreen with black background

Touchscreen with black background

If you have an HP LaserJet Pro MFP M428, M429, or M479 fax model (these models have a touchscreen control panel with a white background (shown in the figure below)), go to HP LaserJet Pro MFP M428, M429, M479 - Solve problems sending or receiving faxes (including fax error messages).

Touchscreen with white background

Touchscreen with white background

About fax setup

Before you begin troubleshooting, review the following information about fax setup.

Fax configuration

Make sure to set up or review your current parameters and preferences for faxing. Using the correct settings for your situation can prevent many issues.

For example, you can set up send options and receive options. You can also specify reporting options, such as whether to print a notification report after a failed fax job, or whether to print a confirmation report after a successful fax job.

Make sure the telephone cable is connected to the fax port on the printer and to the telephone jack on the wall, and then review or update fax options.

  • For general fax setup, touch the Setup icon Setup icon (or Setup icon) on the Home screen of the printer control panel, and then touch the Fax Setup menu.

  • For additional fax features and options, touch the Fax icon Fax icon, and then touch the Fax Menu button.

Analog vs. digital environments

This printer is an analog fax device. HP recommends using the printer on a dedicated analog telephone line.

For a digital environment, such as DSL, PBX, ISDN, or VoIP, make sure to use the correct filters and configure the digital settings correctly. For more information, contact the digital service provider.

Fax sending problems

Click a section heading below that corresponds with the issue you are experiencing, and then try the solutions (in the order presented) to resolve the issue.

Fax receiving problems

Click a section heading below that corresponds with the issue you are experiencing, and then try the solutions (in the order presented) to resolve the issue.

Fax error messages

Find the fax error message in the options below, and then try the solutions (in the order presented) to resolve the error.


hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Ireland

hp-detect-load-my-device-portlet

Actions
Loading...