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HP LaserJet Enterprise MFP, HP OfficeJet Enterprise MFP, HP PageWide Enterprise MFP, HP Managed MFP - Change fax configurations
Learn how to configure the fax settings using the printer control panel.
Settings that are configured on the printer control panel override any settings made in the HP Embedded Web Server.
The following sections contain information on how to configure the fax dialing settings, the fax send settings, and the fax receive settings.
Click a section heading to expand it, and then follow the steps for your control-panel type.
Fax dialing settings
Configure the fax dialing settings using the printer control panel.
The steps vary according to the type of control panel.
FutureSmart 3 touchscreen control panel
FutureSmart 4 touchscreen control panel
Find your printer control-panel type in the options below, and then follow the steps to configure the fax dialing settings.
FutureSmart 3
Follow these steps if your printer has a FutureSmart 3 touchscreen control panel.
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From the Home screen on the printer control panel, scroll to and touch the Administration button.
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Open the following menus:
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Fax Settings
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Fax Send Settings
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Fax Send Setup
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Fax Dialing Settings
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Configure any of the following settings:
Fax dialing settings Menu item
Description
Fax Dial Volume
Use the Fax Dial Volume setting to control the printer's dialing volume level when sending faxes.
Dialing Mode
The Dialing Mode setting sets the type of dialing that is used: either tone (touch-tone phones), or pulse (rotary-dial phones).
Fax Send Speed
The Fax Send Speed setting sets the modem bit rate (measured in bits per second) of the Analog Fax modem while sending a fax.
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Fast (default): v.34/max 33,600 bps
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Medium: v.17/max 14,400 bps
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Slow: v.29/max 9,600 bps
Redial Interval
The Redial Interval setting selects the number of minutes between retries if the number dialed is busy or not answering, or if an error occurs.
Note:You might observe a redial message on the control panel when both the Redial On Busy and Redial On No Answer settings are set to off. This occurs when the fax accessory dials a number, establishes a connection, and then loses the connection.
As a result of this error condition, the fax accessory performs three automatic redial attempts regardless of the redial settings. During this redial operation, a message displays on the control panel to indicate that a redial is in progress.
Redial On Error
The Redial On Error feature sets the number of times a fax number will be redialed when an error occurs during a fax transmission.
Redial On Busy
The Redial On Busy setting selects the number of times (0 through 9) the fax accessory redials a number when the number is busy. The interval between retries is set by the Redial Interval setting.
Redial On No Answer
The Redial On No Answer setting selects the number of times the fax accessory redials if the number dialed does not answer.
The number of retries is either 0 to 1 (used in the U.S.) or 0 to 2, depending on the country/region setting. The interval between retries is set by the redial interval setting.
Detect Dial Tone
The Detect Dial Tone setting determines whether the fax checks for a dial tone before sending a fax.
Dialing Prefix
The Dialing Prefix setting allows you to enter a prefix number (such as a "9" to access an outside line) when dialing. This prefix number is automatically added to all phone numbers when dialed.
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FutureSmart 4
Follow these steps if your printer has a FutureSmart 4 touchscreen control panel.
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From the Home screen on the printer control panel, navigate to and touch Settings.
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Open the following menus:
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Fax
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Fax Send Settings
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Fax Dialing Settings
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-
Configure any of the following settings. Touch Done when you are finished.
Fax dialing settings Menu item
Description
Redial on Error
The Redial on Error feature sets the number of times a fax number will be redialed when an error occurs during a fax transmission.
Redial on No Answer
The Redial on No Answer setting selects the number of times the fax accessory redials if the number dialed does not answer.
The number of retries is either 0 to 1 (used in the U.S.) or 0 to 2, depending on the location setting. The interval between retries is set by the Redial Interval setting.
Redial on Busy
The Redial on Busy setting selects the number of times (0 through 9) the fax accessory redials a number when the number is busy. The interval between retries is set by the Redial Interval setting.
Redial Interval
The Redial Interval setting selects the number of minutes between retries if the number dialed is busy or not answering, or if an error occurs.
Note:You might observe a redial message on the control panel when both the Redial on Busy and Redial on No Answer settings are set to off. This occurs when the fax accessory dials a number, establishes a connection, and then loses the connection.
As a result of this error condition, the fax accessory performs three automatic redial attempts regardless of the redial settings. During this redial operation, a message displays on the control panel to indicate that a redial is in progress.
Fax Send Speed
The Fax Send Speed setting sets the modem bit rate (measured in bits per second) of the Analog Fax modem while sending a fax.
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Fast (v.34 – 33.6k)
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Medium (v.17 – 14.4k)
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Slow (v.29 – 9.6k)
Line Monitor Volume
Use the Line Monitor Volume setting to control the printer's dialing volume level when sending faxes.
Dialing Mode
The Dialing Mode setting sets the type of dialing that is used: either tone (touch-tone phones) or pulse (rotary-dial phones).
Dialing Prefix
The Dialing Prefix setting allows you to enter a prefix number (such as a "9" to access an outside line) when dialing. This prefix number is automatically added to all phone numbers when dialed.
Detect dial tone
The Detect dial tone setting determines whether the fax checks for a dial tone before sending a fax.
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General fax send settings
Configure the fax send settings using the printer control panel.
The steps vary according to the type of control panel.
FutureSmart 3 touchscreen control panel
FutureSmart 4 touchscreen control panel
Find your printer control-panel type in the options below, and then follow the steps to configure the fax send settings.
FutureSmart 3
Follow these steps if your printer has a FutureSmart 3 touchscreen control panel.
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From the Home screen on the printer control panel, scroll to and touch the Administration button.
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Open the following menus:
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Fax Settings
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Fax Send Settings
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Fax Send Setup
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General Fax Send Settings
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Configure any of the following settings:
General fax send settings Menu item
Description
Fax Number Confirmation
When the Fax Number Confirmation feature is enabled, the fax number must be entered twice to ensure that it was entered correctly. The feature is disabled by default.
PC Fax Send
Use the PC Fax Send feature to send faxes from a PC. This feature is enabled by default.
Fax Header
Use the Fax Header feature to control whether the header is appended to the top, and content is shifted down, or if the header is overlaid on top of the previous header.
JBIG Compression
Enabling the JBIG Compression feature can reduce phone-call charges by reducing fax transmission time and might be the preferred setting.
However, using this feature might cause compatibility problems when communicating with some older fax machines, in which case you might need to disable it.
Note:The JBIG Compression feature works only when both the sending and receiving machines have this capability.
Error Correction Mode
Normally, the fax accessory monitors the signals on the telephone line while it is sending or receiving a fax. If the fax accessory detects an error during the transmission and the Error Correction Mode setting is on, the fax accessory can request that the error portion of the fax be sent again.
This feature is enabled by default. You should turn it off only if you are having trouble sending or receiving a fax, and if you are willing to accept the errors in the transmission and a probable quality reduction in the image.
Turning off the setting might be useful when you are trying to send a fax overseas or receive one from overseas, or if you are using a satellite telephone connection.
Note:Some VoIP providers might suggest turning off this setting. However, this is not usually necessary.
Fax Number Speed Dial Matching
Enabling the Fax Number Speed Dial Matching can help when dialing faxes.
When you dial a fax number manually, this feature checks the stored speed dial entries for a number that matches the number you entered. This can speed the dialing process and help you if you do not remember the speed dial entry number for a given fax number.
If the printer finds a matching speed dial entry for the fax number entered manually, you can select Yes to send the fax to that number or have the number added to the fax distribution list.
FutureSmart 4
Follow these steps if your printer has a FutureSmart 4 touchscreen control panel.
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From the Home screen on the printer control panel, navigate to and touch Settings.
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Open the following menus:
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Fax
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Fax Send Settings
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General Fax Send Settings
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Configure any of the following settings. Touch Done when you are finished.
General fax send settings Menu item
Description
Fax Number Confirmation
When the Fax Number Confirmation feature is enabled, the fax number must be entered twice to ensure that it was entered correctly. The feature is disabled by default.
PC Fax Send
Use the PC Fax Send feature to send faxes from a PC. This feature is enabled by default.
Error Correction Mode
Normally, the fax accessory monitors the signals on the telephone line while it is sending or receiving a fax. If the fax accessory detects an error during the transmission and the Error Correction Mode setting is on, the fax accessory can request that the error portion of the fax be sent again.
This feature is enabled by default. You should turn it off only if you are having trouble sending or receiving a fax and if you are willing to accept the errors in the transmission and a probable quality reduction in the image.
Turning off the setting might be useful when you are trying to send a fax overseas or receive one from overseas, or if you are using a satellite telephone connection.
Note:Some VoIP providers might suggest turning off this setting. However, this is not usually necessary.
Fax Header
Use the Fax Header feature to control whether the header is appended to the top, and content is shifted down, or if the header is overlaid on top of the previous header.
Fax receive settings
Configure the fax receive settings using the printer control panel.
The steps vary according to the type of control panel.
FutureSmart 3 touchscreen control panel
FutureSmart 4 touchscreen control panel
Find your printer control-panel type in the options below, and then follow the steps to configure the fax receive settings.
FutureSmart 3
Follow these steps if your printer has a FutureSmart 3 touchscreen control panel.
-
From the Home screen on the printer control panel, scroll to and touch the Administration button.
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Open the following menus:
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Fax Settings
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Fax Receive Settings
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Fax Receive Setup
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-
Configure any of the following settings:
Fax receive settings Menu item
Description
Ringer Volume
Select the Ringer Volume drop-down menu and adjust the ringer volume settings.
Rings To Answer
The Rings To Answer setting determines the number of times the phone rings before the call is answered by the fax accessory.
Note:The default range for the available options for the Rings To Answer setting is country/region-specific. The range of possible Rings To Answer options is limited by country/region.
If you experience problems with the fax accessory answering, and the Rings To Answer setting is 1, try increasing it to 2.
Fax Receive Speed
Select the Fax Receive Speed drop-down menu and select one of the following options:
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Fast (default): v.34/max 33,600 bps
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Medium: v.17/max 14,400 bps
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Slow: v.29/max 9,600 bps
Ring Interval
Select the box beneath the Ring Interval heading to open a touch keypad. Enter a value for the ring interval on the keypad, and then touch the OK button.
The default setting for ring interval is 600 ms.
Ring Frequency
Select the box beneath the Ring Frequency heading to open a touch keypad. Enter a value for the ring frequency on the keypad, and then touch the OK button.
The default setting for ring frequency is 68 Hz, which detects rings up to 68 Hz.
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FutureSmart 4
Follow these steps if your printer has a FutureSmart 4 touchscreen control panel.
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From the Home screen on the printer control panel, navigate to and touch Settings.
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Open the following menus:
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Fax
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Fax Receive Settings
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Fax Receive Setup
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Configure any of the following settings. Touch Done when you are finished.
Fax receive settings Menu item
Description
Receive Mode
The Receive Mode setting determines how the fax accessory receives fax jobs. Select one of the following options:
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Automatic
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TAM
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Fax/Tel
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Manual
Rings to Answer
The Rings to Answer setting determines the number of times the phone rings before the call is answered by the fax accessory.
Note:The default range for the available options for the Rings to Answer setting is location-specific. The range of possible Rings to Answer options is limited by location.
If the fax accessory is not answering, and the Rings to Answer setting is 1, try increasing it to 2.
Ring Volume
Select the Ring Volume drop-down menu and adjust the ringer volume settings.
Fax Receive Speed
Select the Fax Receive Speed drop-down menu and select one of the following options:
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Fast (v.34 – 33.6k)
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Medium (v.17 – 14.4k)
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Slow (v.29 – 9.6k)
Extension Phone
This setting allows you use a separate telephone in conjunction with the fax functions.
Allow Reprinting
This setting allows you to reprint received faxes.
Receive to PC
This setting allows you to receive faxes directly to your computer.
Fax Polling
This setting allows you to enable or disable the fax polling function.
Fax/Tel Ring Time
This setting determines the number of times the phone rings before the fax/tel mode initiates.
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