hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

    Information

    Audio or sound issues? Try our automated HP Audio check!

    Information
    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

hp-concentra-wrapper-portlet

Actions
Loading...

HP Notebook PCs - Using the TouchPad or ClickPad (Windows 10)

A TouchPad or ClickPad is a pointing device with a touch-sensitive surface located on the palm rest of the notebook. You can adjust the sensitivity of the TouchPad or ClickPad, enable or disable the features and gestures, and change the functionality of the buttons.

TouchPads have a touch-sensitive area bordered by two or more buttons that function like the left and right buttons on an external mouse.

ClickPads have unmarked areas for left and right clicking, instead of discrete buttons like on the TouchPad. To right-click using a ClickPad, press the bottom right corner. To left-click, tap anywhere on the ClickPad, or press the bottom left corner.

Note:

HP recommends periodically checking for software, drivers, and system BIOS updates to ensure you get the maximum functionality out of your notebook and pointing device. See the section Run Windows Update (Windows 10) in this document, or the HP document HP PCs - Downloading or Updating Software and Drivers.

Example TouchPad

Example of TouchPad touch-sensitive area and buttons

  1. Touch-sensitive area

  2. Left TouchPad button

  3. Right TouchPad button

Example ClickPad with click zones

Example ClickPad with click zones

  1. Left-click zone

  2. Right-click zone

Common navigation gestures

The most commonly used TouchPad and ClickPad actions are gesture-based and provide shortcuts for quickly navigating in and working with windows and files. Most models and software can perform all the gestures listed. In some cases these features are disabled in the software, and only need to be enabled or configured.

Common navigation gestures and their descriptions

Gesture

Description
Swipe gesture

Swipe your finger across the surface to move the cursor on the screen.
Tap gesture

Tap once to single-click and twice to double-click the cursor.
Rotate gesture

To rotate an image or portion of the screen, place two fingers on the TouchPad and then rotate them.

Rotation only works in those applications that already have a rotate function, such as a photo browser.
Drag-and-drop swipe gesture

To drag-and-drop an item, tap twice to select the item, swipe your finger to move it, and then lift your finger to release it.

Two-finger scroll gesture

To scroll a window, a screen, or a list, place two fingers on the TouchPad, then swipe them from side to side or up and down. Lift your fingers to stop scrolling.

Zoom-in or -out pinch gesture

To zoom-in or -out while working in a window, place two fingers on the surface and move them outward to zoom-in and inward to zoom-out.

Zooming only works in those applications that already have zoom functions, such as a photo browser or word processor.

Disabling the TouchPad or ClickPad in Windows

Disable the Touchpad or ClickPad when an external USB mouse is attached. You can also add a TouchPad icon to the taskbar for quick access to settings.

Note:

If the option to disable the touchpad is not available, download and install the latest touchpad driver from Windows Update. For more information, see Run Windows Update (Windows 10).

  1. In Windows, search for touchpad.

  2. From the results list, click TouchPad settings.

  3. In the Touchpad window, click Additional settings.

    Clicking Additional settings on the Touchpad window

  4. To disable the TouchPad when using a USB mouse, check Disable external pointing device when external USB pointing device is attached.

    Disabling the TouchPad when a USB mouse is in use

  5. Under Tray Icon, select if and how the touchpad icon is displayed in the taskbar.

    Tray icon settings

  6. Click Apply > OK.

Configuring the TouchPad or ClickPad settings in Windows

TouchPad and ClickPad configuration options are located on the TouchPad properties page. Use the following steps to open the properties page and enable or disable individual settings.

  1. In Windows, search for touchpad.

  2. From the results list, click TouchPad settings.

  3. In the Touchpad window, click Additional settings.

    Clicking Additional settings on the Touchpad window

  4. Click the TouchPad or ClickPad Settings tab . If you have a Synaptics device, the tab includes the Synaptics icon .

  5. Click Settings or ClickPad Settings.

    ClickPad settings

  6. Adjust the settings for scrolling, clicking, sensitivity, edge behaviors, and gesture actions to suit your personal preferences.

    Note:

    Not all notebooks use a Synaptics TouchPad or ClickPad; however, all TouchPads have similar features and configuration options.

    ClickPad Properties page

    The Properties window is divided into three areas to help you with TouchPad or ClickPad configuration.

    • The left side of the window lists gestures and actions. Click to highlight individual gesture or action. When highlighted, select the Help icon to find out more information or select the Settings icon to change the settings.

    • The lower-right side shows the finger movement associated with the gesture or action.

    • The upper-right side shows the on-screen response to the finger movements.

  7. Turn on or off individual gestures by clicking the checkbox next to each item. A checkmark in the checkbox indicates that gesture is enabled.

  8. Click Apply > OK.

Button clicking using a TouchPad or ClickPad

Enable or disable individual gestures on the TouchPad or ClickPad by clicking the checkbox next to each item. A checkmark in the checkbox indicates that gesture is enabled.

The TouchPad has dedicated left- and right-click buttons give you the same functionality as the buttons on an external pointing device.

The ClickPad uses the lower-left and lower-right side of the pad as the left- and right-click buttons. You can also tap and drag an item in the same way as you click and hold the left button on an external pointing device to drag an item around the screen.

Customizing left- and right-click on a TouchPad or ClickPad in Windows

By default, the left and right buttons on a TouchPad (or the bottom-left and -right areas on a ClickPad) function as left-click and right-click buttons. You can customize button clicks from the TouchPad Properties page. Use the following steps to customize the buttons.

Note:

Depending on your computer model and its configuration, the options in this section might vary slightly.

  1. In Windows, search for touchpad.

  2. From the results list, click TouchPad settings.

  3. In the Touchpad window, click Additional settings.

    Clicking Additional settings on the Touchpad window

  4. Click the Buttons tab. Under Button configuration, you can make selections to customize the button functions.

    Selecting the Buttons tab

  5. Click Apply > OK.

Customizing clicking on a ClickPad

You can customize actions for finger clicks or the area size for right-clicks from the ClickPad Properties page. Use the following steps to adjust and customize clicking.

  1. In Windows, search for touchpad.

  2. From the results list, click TouchPad settings.

  3. In the Touchpad window, click Additional settings.

    Clicking Additional settings on the Touchpad window

  4. Click ClickPad Settings.

    ClickPad settings

  5. Click to highlight Clicking. If the checkbox next to Clicking does not contain a check mark, click the checkbox until a check mark displays to enable clicking.

    Clicking on the ClickPad properties page

  6. Click the Settings icon to adjust clicking settings.

    Clicking settings window

  7. Customize one-finger, two-finger, three-finger, and corner click actions by clicking on the down icon to open the click action menu for each item. Scroll through the menu to make your selection. Some selections required additional information. If the Configure button is enabled after your selection, click Configure and follow the instructions.

  8. Click the Close button.

  9. Click the down icon next to Clicking, and then click Right Button Zone.

  10. Click the Settings icon to adjust the right-click button zone.

    A window displays showing a green area where the ClickPad recognizes a right-click.

    Example of the default right-click zone area

  11. Hover the cursor over the small black dot on the left side of the green box until a double-sided arrow displays, and then drag the mouse left to expand the right-click zone.

    Example of the right-click zone area expanded left

  12. Click Close to return to the ClickPad properties.

  13. Click Apply > OK to apply your changes and exit the properties screen.

Customizing tapping gestures on a ClickPad

Single- and double-tap gestures mimic the single- and double-click behavior on an external pointing device. Use the following steps to adjust and customize tapping.

  1. In Windows, search for touchpad.

  2. From the results list, click TouchPad settings.

  3. In the Touchpad window, click Additional settings.

    Clicking Additional settings on the Touchpad window

  4. Click ClickPad Settings.

    ClickPad settings

  5. Click to highlight Tapping. If the checkbox next to Tapping does not contain a check mark, click the checkbox until a check mark displays to enable clicking.

    Tapping on the ClickPad properties page

  6. Click the Settings icon to adjust the tapping settings. You can make the following adjustments:

    • Tap and Drag: Adjusts how you use the TouchPad to drag items on the computer screen.

    • TouchPad Disable Zones Settings: Allows using tapping to enable or disable the TouchPad

    • Top Left Action: Adjusts the length of time the TouchPad is disabled.

    Tapping settings window

  7. Click Close to return to the ClickPad properties.

  8. Click Apply > OK to apply your changes and exit the properties screen.

Scrolling using a TouchPad or ClickPad

Dedicated horizontal and vertical scroll gestures allow you to scroll inside a window. You can customize and adjust how you scroll using one finger or two fingers and how the TouchPad or ClickPad responds to gestures near the edge.

Adjusting single-finger scrolling

Use the following steps to adjust your TouchPad or ClickPad for one-finger scrolling.

  1. In Windows, search for touchpad.

  2. From the results list, click TouchPad settings.

  3. In the Touchpad window, click Additional settings.

    Clicking Additional settings on the Touchpad window

  4. Click ClickPad Settings.

    ClickPad settings

  5. Click to highlight Scrolling. If the checkbox next to Scrolling does not contain a check mark, click the checkbox until a check mark displays to enable clicking.

    Scrolling on the ClickPad properties page

  6. Click the Settings icon to adjust the scrolling settings. You can make the following adjustments:

    • Scrolling speed: Adjusts the speed of scrolling.

    • Set Scrolling Region: Adjusts the size of the scrolling region. The scrolling region is defined by the cross-hatched area. Click and drag the small black squares to make the region larger or smaller.

    • Enable vertical scrolling: Allows scrolling by sliding your finger up or down the left side of the TouchPad in the left side scrolling region.

    • Enable horizontal scrolling: Allows scrolling by sliding your finger along the lower edge of the TouchPad in the lower scrolling region.

    • Enable ChiralScrolling: Allows scrolling continuously with one, smooth, circular motion on the TouchPad.

    • Enable EdgeMotion when scrolling: Continues scrolling when your finger reaches the edge of the TouchPad.

    • Enable Coasting - Continues scrolling after you lift your finger off the TouchPad.

    Scrolling settings window

  7. Click Close to return to the ClickPad properties.

  8. Click Apply > OK to apply your changes and exit the properties screen.

Adjusting two-finger scrolling

Two-finger scrolling allows you to scroll vertically or horizontally from anywhere on the TouchPad surface, not just the designated scrolling area. Use the following steps to enable and customize two-finger scrolling.

  1. In Windows, search for touchpad.

  2. From the results list, click TouchPad settings.

  3. In the Touchpad window, click Additional settings.

    Clicking Additional settings on the Touchpad window

  4. Click ClickPad Settings.

    ClickPad settings

  5. Two-Finger Scrolling is located under MultiFinger Gestures. If you do not see Two-Finger Scrolling, click the arrow icon to the left of the MultiFinger Gestures checkbox.

  6. Click to highlight Two-Finger Scrolling. If the checkbox next to Two-Finger Scrolling does not contain a check mark, click the checkbox until a check mark displays to enable clicking.

    Two-finger scrolling on the ClickPad properties page

  7. Click the Settings icon to adjust the scrolling settings. You can make the following adjustments:

    • Scrolling speed: Adjusts the speed of scrolling.

    • Enable vertical scrolling: Allows scrolling by sliding your fingers up or down the TouchPad.

    • Enable horizontal scrolling: Allows scrolling by sliding your fingers left or right on the TouchPad.

    • Enable reverse scrolling direction: Changes the direction of scrolling.

    • Enable EdgeMotion when scrolling: Continues scrolling when your fingers reaches the edge of the TouchPad.

    • Enable Coasting - Continues scrolling after you lift your fingers off the TouchPad.

    Two-Finger Scrolling settings window

  8. Click Close to return to the ClickPad properties.

  9. Click Apply > OK to apply your changes and exit the properties screen.

Navigating using multi-finger gestures

MultiFinger gestures provide shortcuts to frequently used applications or easy navigation within an application.

To customize these gestures from the ClickPad Properties page, click the arrow icon to the left of the MultiFinger Gestures checkbox to open the MultiFinger options. If the checkbox next to MultiFinger Gestures does not contain a check mark, click the checkbox until a check mark displays.

Enabling pinch zoom

Zooming in and out is available within many applications. The pinch zoom gesture can be enabled from the ClickPad Properties page.

  1. Click to highlight Pinch Zoom. If the checkbox next to Pinch Zoom does not contain a check mark, click the checkbox until a check mark displays to enable clicking.

    Pinch Zoom on the ClickPad properties page

  2. Click the Settings icon to open a window that allows you to control response to pinch zooming.

    Pinch Zoom settings window

  3. Click Close to return to the ClickPad properties.

  4. Click Apply > OK to apply your changes and exit the properties screen.

Enabling rotating

Rotating is available for some objects and for photos. The rotate gesture can be enabled from the ClickPad Properties page.

  1. Click to highlight Rotating. If the checkbox next to Rotating does not contain a check mark, click the checkbox until a check mark displays to enable clicking.

    Rotating on the ClickPad properties page

  2. Click the Settings icon to open a window that allows you to select rotating options. TwistRotate allows you to turn items like photos using two fingers in a motion similar to turning a knob. Rotate turns items in 90-degree increments.

    Rotating settings window

  3. Click Close to return to the ClickPad properties.

  4. Click Apply > OK to apply your changes and exit the properties screen.

Navigating within applications using three-finger flick

The three-finger flick gesture can be configured to navigate within applications. Three-finger flick is used to browse the internet or scroll through photos. Use the following the steps to enable three-finger flick from the ClickPad Properties page.

  1. Click to highlight Three-Finger Flick. If the checkbox next to Three-Finger Flick does not contain a check mark, click the checkbox until a check mark displays to enable clicking.

    Note:

    For more information about three-finger flick, click the Help icon next to Three-Finger Flick.

    Three-Finger Flick on the ClickPad properties page

  2. Click Apply > OK to apply your changes and exit the properties screen.

Enabling the three-finger press gesture

Three-finger press can be used to navigate between applications. Three-finger press opens identified applications when enabled. The three-finger press gesture can be enabled from the ClickPad Properties page.

  1. Click to highlight Three-Finger Press. If the checkbox next to Three-Finger Press does not contain a check mark, click the checkbox until a check mark displays to enable clicking.

    Three-Finger Press on the ClickPad properties page

  2. Click the Settings icon to select programs that open when you use a three-finger press.

    Three-Finger Press Select programs window

  3. Click Close to return to the ClickPad properties.

  4. Click Apply > OK to apply your changes and exit the properties screen.

Enabling the four-finger flick gesture

Four-finger flick can be used to switch between applications, minimize a window, or restore a window. The four-finger flick gesture can be enabled from the ClickPad Properties page.

  1. Click to highlight Four-Finger Flick. If the checkbox next to Four-Finger Flick does not contain a check mark, click the checkbox until a check mark displays to enable clicking.

    Four-Finger Flick on the ClickPad properties page

  2. Click the Settings icon to choose four-finger flick options. Enable or disable either horizontal or vertical flicks. When enabled:

    Note:

    For more information about four-finger flicks, click Help.

    • A Four-Finger Horizontal Flick to the right opens the applications switcher.

    • A Four-Finger Horizontal Flick to the left opens the previously used application.

    • A Four-Finger Vertical Flick downward minimizes or restores the window on your desktop.

    • A Four-Finger Vertical Flick upward opens the application switcher.

    Four-Finger Flick settings window

  3. Click Close to return to the ClickPad properties.

  4. Click Apply > OK to apply your changes and exit the properties screen.

Enabling edge swipe

Edge swipes allow you to switch applications or navigate on the Start screen. The edge swipe gesture can be enabled from the ClickPad Properties page.

To enable edge swipe, click the checkbox next to Enable Edge Swipe until a check mark is displayed. Once enabled, a swipe toward the center of the TouchPad does the following:

  • From the left edge, switches to the previously open application.

  • From the right edge, opens or closes the Charms bar.

  • From the top edge, opens or closes the application bar.

Adjusting TouchPad or ClickPad pointing settings

Pointing settings allow you to adjust how the pointer moves in response to your gestures. Pointing includes Sensitivity, Momentum, EdgeMotion, and Accessibility features.

To customize these gestures from the ClickPad Properties page, click the arrow icon to the left of the Pointing checkbox to open the Pointing options.

Changing the TouchPad or ClickPad sensitivity settings

The Sensitivity options allow you to adjust the responsiveness of the touchpad to the pressure of your touch. You can open the sensitivity settings from the ClickPad Properties page.

  1. Click to highlight Sensitivity.

    Sensitivity on the ClickPad properties page

  2. Click the Settings icon to open a window that allows you to control how much finger pressure must be applied before the TouchPad responds.

    Sensitivity settings window

  3. Click Close to return to the ClickPad properties.

  4. Click Apply > OK to apply your changes and exit the properties screen.

Changing the TouchPad or ClickPad momentum settings

The Momentum options provides trackball-like responsiveness from the TouchPad. You can open the momentum settings from the ClickPad Properties page.

  1. Click to highlight Momentum. If the checkbox next to Momentum does not contain a check mark, click the checkbox until a check mark displays to enable clicking.

    Momentum on the ClickPad properties page

  2. Click the Settings icon to open a window that allows you to control how far the pointer glides and whether it stops at the screen edge or bounces back.

    Momentum settings window

  3. Click Close to return to the ClickPad properties.

  4. Click Apply > OK to apply your changes and exit the properties screen.

Changing edge behavior when scrolling

Scrolling behavior at the edge of the TouchPad is controlled within the scrolling settings pages. You can enable or disable EdgeMotion when scrolling. When enabled, EdgeMotion simplifies long-distance pointer motions. When you reach the edge of the TouchPad, the pointer continues to move until you lift your fingers off the TouchPad. From the ClickPad Properties page, customize EdgeMotion using the following steps.

  1. Click to highlight EdgeMotion. If the checkbox next to EdgeMotion does not contain a check mark, click the checkbox until a check mark displays to enable clicking.

    EdgeMotion on the ClickPad properties page

  2. Click the Settings icon to adjust the edge scrolling settings. You can make the following adjustments:

    • EdgeMotion: Enables or disables EdgeMotion for specific tasks. Choose to use EdgeMotion always, or only when using the tap-and-drag gesture.

    • EdgeMotion Region: Adjusts the size of the edge regions. The edge is defined by the cross-hatched area. Make the edge regions larger or smaller by clicking and dragging the small black squares.

    • EdgeMotion Speed: Controls the speed of the edge scrolling. Use the slider to adjust the speed.

    EdgeMotion settings window

  3. Click Close to return to the ClickPad properties.

  4. Click Apply > OK to apply your changes and exit the properties screen.

Changing the TouchPad or ClickPad accessibility settings

The Accessibility options allow you to specify and limit how the pointer responds. You can open the accessibility settings from the ClickPad Properties page.

  1. Click to highlight Accessibility.

    Accessibility on the ClickPad properties page

  2. Click the Settings icon to open a window that allows you to adjust the following accessibility features:

    • Sticky Borders: Restricts the pointer to the active window.

    • Slow Motion: Reduces the speed of the pointer for improved accuracy. Select your choice of Either Shift Key or Ctrl Key to enable or disable Slow Motion.

    • Constrained Motion: Limits pointer motion to purely horizontal or vertical. Select your choice of Either Shift Key or Ctrl Key to enable or disable Constrained Motion.

    Accessibility settings window

  3. Click Close to return to the ClickPad properties.

  4. Click Apply > OK to apply your changes and exit the properties screen.

Turning all TouchPad or ClickPad gestures off or on

If you want the TouchPad or ClickPad to function like a standard notebook mouse that does not use gestures, you can turn off these features.

To turn all gestures off:

  1. From the taskbar, find and right-click the ClickPad icon, or other pointing device icon in the Windows system tray.

    Opening the ClickPad settings

  2. Uncheck Enable Gestures.

    Enable Gestures unchecked

To turn gestures back on, replace the check by Enable Gestures in the pop-up menu.

Troubleshooting the TouchPad or ClickPad

There are several options for troubleshooting your TouchPad or ClickPad when it is not working. Use the following procedures, until a solution is found.

Turning the TouchPad off and then on

On some TouchPads, you can turn on or off the TouchPad by double tapping in the upper-left corner of the TouchPad.

  1. Double-tap to turn the TouchPad off.

    TouchPad on/off switch

  2. Repeat to turn the TouchPad on.

Power reset a laptop with removable battery

Perform a power reset on your notebook with a removable battery.

  1. Turn off the computer, and then unplug the power cord.

  2. Disconnect any peripheral devices, and then remove the computer from any port replicator or docking station.

  3. Remove the battery from the computer.

  4. With the battery and power cord unplugged, press and hold the Power button for approximately 15 seconds.

  5. After you drain the capacitors, re-insert the battery, and then plug in the power cord. Leave peripheral devices disconnected.

  6. Turn on the computer.

Power reset a laptop with a non-removable battery

Perform a power reset on your notebook with a non-removable battery.

  1. Turn off the computer, and then unplug the power cord.

  2. Disconnect any peripheral devices, and then remove the computer from any port replicator or docking station.

  3. With the power cord unplugged, press and hold the Power button for approximately 15 seconds.

  4. After you drain the capacitors, plug in the power cord. Leave peripheral devices disconnected.

  5. Turn on the computer.

Performing a Windows 10 system reset

If the issue persists, recover the computer back to its original configuration.

Microsoft provides a reset feature that repairs your computer by reinstalling the operating system. Before using this option, make sure you back up all your important files.

Go to HP PCs - Resetting Your Computer (Windows 10) for more information.

Finding driver updates on the HP website

Learn how to find driver updates on the HP website.

HP provides many free software and driver downloads.

Note:

For devices with Windows 10 in S mode, you can only get drivers through Windows Update. Go to HP PCs - Frequently Asked Questions about Windows 10 in S Mode for more information.

  1. Go to the HP Customer Support - Software and Driver Downloads page.

  2. If a Let's identify your product to get started page displays, click Laptop or Desktop.

  3. Type the model name for your computer in the Or, enter your serial number field, and then click Submit. For example, type Pavilion HPE h8-1360t Desktop, and then click Submit.

    Type the model name for your HP or Compaq computer in the search field

  4. If a Matching products webpage opens, select your model number from the list.

  5. The software results page for your computer displays with the default operating system selected. If you need to change the operating system, click Change, select your version, and then click Change.

    Note:

    If the operating system you want is not on the list, HP does not have drivers for that operating system. Use a different method to download software and drivers.

    Change your computer operating system

  6. From the list of available software and driver categories, click the category name, and then click Download.

    CAUTION:

    Sometimes there is more than one download available for a component, such as several DVD firmware updates. If this happens, identify the component installed in your computer, and then download the appropriate file. To find the name of a component, search for and open Device Manager. Find the component, and then expand the category (for example, DVD/CD ROM drives). The category lists the component’s original manufacturer name.

    Select a download

  7. Follow the on-screen instructions to install the software or driver.

Run Windows Update (Windows 10)

Update your Windows 10 computer using Windows Update.

  1. In Windows, search for and open Check for updates.

    If there are any available updates, they begin automatically.

  2. After the updates install, restart your computer when prompted.

Performing a System Restore to resolve an issue in Windows

If the issue is recent, restore the computer to a point before the problem began, to resolve the issue.

Go to HP PCs - Using Microsoft System Restore (Windows 10, 8) for more information.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Ireland

hp-detect-load-my-device-portlet

Actions
Loading...

hp-hero-support-search

Actions
Loading...