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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c08203200

Version: 2

HP Consumer Laptop PCs - Message 'Could not reconnect all network drives' is displayed when resuming from Modern Standby Mode

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 12-Apr-2022

Last updated : 12-Apr-2022

DESCRIPTION
The following message is displayed after the computer resumes from Modern Standby mode.
Could not reconnect all network drives. Click here to check the status of your network drives.
Figure 1. Network reconnect message.

SCOPE
The information in this document applies to the following:
Parts/Devices:
MediaTek MT7921 Wi-Fi 6 802.11ax PCIe Adapter
Computers:
  • HP 15.6 inch Laptop PC 15-d3000 series
  • HP ENVY 17 Laptop PC 17-ch2000 series
  • HP ENVY x360 15 Convertible PC 15-es2000 series
  • HP ENVY x360 15 Convertible PC 15-eu1000 series
  • HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000 series
  • HP Pavilion Laptop PC 14-dv1000 series
  • HP Pavilion Laptop PC 15-eg0000 series
  • HP Pavilion Laptop PC 15-eg1000 series
  • HP Pavilion x360 14 Convertible PC 14-dy1000 series
  • HP Pavilion x360 14 Convertible PC 14m-dy1000 series
  • HP Pavilion x360 14 Convertible PC Configurable Material
  • OMEN by HP 16.1 inch Gaming Laptop 16-n0000 series
  • Victus by HP 15.6 inch Gaming Laptop PC series
  • Victus by HP 15.6 inch Gaming Laptop 15-fa0000 series
  • Victus by HP 16.1 inch Gaming Laptop PC 16-d1 series
  • Victus by HP Gaming Laptop 15-fa0000 series
Operating Systems:
  • Microsoft Windows 11
  • Microsoft Windows 11
  • Microsoft Windows 10 21H2
  • Microsoft Windows 10 21H1
  • Microsoft Windows 10 20H2
  • Microsoft Windows 10 20H1 (Version 2004)
RESOLUTION
To resolve this issue, perform the steps to update the driver:
  1. Confirm the WLAN card and driver version are listed in Device Manager.
  2. Open Device Manager.
  3. Expand Network Adapters.
  4. Locate the MediaTek MT7921 Wi-Fi 6 802.11ax PCIe Adapter.
  5. Right-click and select Properties.
  6. Click the Driver tab.
  7. If the driver version is 3.0.1.1229 (or older) install the following SoftPaq to update the driver.
Products Affected
SoftPaq Description
Release Notes
Download SoftPaq
HP Pavilion 14 Laptop PC 14-dv2000
HP Pavilion Laptop PC 15-eg0000
HP 15-dy0000 Laptop PC
Victus by HP 16.1 inch Gaming Laptop PC 16-d0000
HP 17-p000 Notebook PC series
OMEN by HP 16.1 inch Gaming Laptop PC
Mediatek Wireless LAN Driver
Version: 3.4.1229.442
Revision: B
HP ENVY 17 Laptop PC 17-ch2000
HP ENVY x360 15.6 inch 2-in-1 Laptop PC
HP ENVY 17.3 inch Laptop PC
HP 15.6 inch Gaming Laptop PC
Victus by HP 15.6 inch Gaming Laptop PC
HP ENVY x360 15.6 inch 2-in-1 Laptop PC
Mediatek Wireless LAN Driver
Version:3.4.1225.442
Revision: B
HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-es0000
Mediatek Wireless LAN Driver
Version: 3.4.1225.411
Revision: B
HP Pavilion x360 14 Convertible PC 14-dy0000
Mediatek Wireless LAN Driver
Version: 3.4.1229.489
Revision: B
NOTE: A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers.

Hardware platforms affected : HP 15.6 inch Laptop PC 15-d3000 (2N8Y0AV), HP 15.6 inch Laptop PC 15-d3000 (2N8Y1AV), HP 15.6 inch Laptop PC 15-d3000 (35N69AV), HP 15.6 inch Laptop PC 15-d3000 (35N70AV), HP ENVY 17 Laptop PC 17-ch2000, HP ENVY x360 15 Convertible PC 15-es2000, HP ENVY x360 15 Convertible PC 15-eu1000, HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000 (549V8AV), HP Pavilion Laptop PC 14-dv1000, HP Pavilion Laptop PC 15-eg0000, HP Pavilion Laptop PC 15-eg0000 (9WF70AV), HP Pavilion Laptop PC 15-eg1000, HP Pavilion x360 14 Convertible PC 14-dy1000, HP Pavilion x360 14 Convertible PC 14m-dy1000, OMEN by HP 16.1 inch Gaming Laptop 16-n0000, Victus by HP 15.6 inch Gaming Laptop 15-fa0000, Victus by HP 16.1 inch Gaming Laptop PC 16-d1 (53F48AV), Victus by HP Gaming Laptop 15-fa0000 (680A6AV)

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA08203200

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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