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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06704003

Version: 1

HP Commercial Notebook PCs - Stop Error 0xE6 Is Displayed When Resuming From S4/S5 Power States When Thunderbolt Dock Is Connected, Disconnected

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 21-Jul-2020

Last updated : 21-Jul-2020

DESCRIPTION
A Stop error code 0xE6 is displayed on a blue screen when the computer resumes from sleep or power off state. This occurs when Thunderbolt docks are connected or disconnected from the computer. This is exhibited on Windows 10 20H1 (2004). All HP platforms that support Kernel DMA Protection may be affected. Units with at least one Thunderbolt port, with Kernel DMA Protection enabled and Windows Hypervisor Platform disabled are affected.
Intel and Microsoft discovered incompatibility issues when Windows 10, version 2004 (Windows 10 May 2020 Update) is used with certain settings while a Thunderbolt dock is in use.
Refer to the following URL for known issues with Windows 10, version 2004: https://docs.microsoft.com/en-us/windows/release-information/status-windows-10-2004#422msgdesc.

SCOPE
The information in this document applies to the following:
Docks:
HP Thunderbolt Dock
Computer:
  • HP Elite Dragonfly Notebook PC
  • HP Elite x2 G4 Tablet
  • HP Elite x2 G4 Tablet with Keyboard
  • HP EliteBook 830 G6 Notebook PC
  • HP EliteBook 830 G7 Notebook PC
  • HP EliteBook 836 G6 Notebook PC
  • HP EliteBook 840 G6 Healthcare Edition Notebook PC
  • HP EliteBook 840 G6 Notebook PC
  • HP EliteBook 840 G7 Notebook PC
  • HP EliteBook 850 G6 Notebook PC
  • HP EliteBook 850 G7 Notebook PC
  • HP EliteBook x360 1030 G4 Notebook PC
  • HP EliteBook x360 1040 G6 Notebook PC
  • HP EliteBook x360 830 G6 Notebook PC
  • HP EliteBook x360 830 G7 Notebook PC
  • HP ZBook 14u G6 Mobile Workstation
  • HP ZBook 15 G6 Mobile Workstation
  • HP ZBook 17 G6 Mobile Workstation
  • HP ZBook Firefly 14 G7 Mobile Workstation
  • HP ZBook Firefly 15 G7 Mobile Workstation
  • HP ZBook Studio G7 Mobile Workstation
  • HP ZHAN X 13 G2 Notebook PC
Operating Systems:
Microsoft Windows 10 20H1 (2004)
RESOLUTION
To resolve this issue, download and install KB4565503 from the Microsoft Update Catalog. Select the appropriate download file according to your OS.
Refer to the following link:

Hardware platforms affected : HP Elite Dragonfly Notebook PC, HP Elite x2 G4 Tablet, HP Elite x2 G4 Tablet with Keyboard, HP EliteBook 830 G6 Notebook PC, HP EliteBook 830 G7 Notebook PC, HP EliteBook 836 G6 Notebook PC, HP EliteBook 840 G6 Healthcare Edition Notebook PC, HP EliteBook 840 G6 Notebook PC, HP EliteBook 840 G7 Notebook PC, HP EliteBook 850 G6 Notebook PC, HP EliteBook 850 G7 Notebook PC, HP EliteBook x360 1030 G4 Notebook PC, HP EliteBook x360 1040 G6 Notebook PC, HP EliteBook x360 830 G6 Notebook PC, HP EliteBook x360 830 G7 Notebook PC, HP Thunderbolt Dock, HP ZBook 14u G6 Mobile Workstation, HP ZBook 15 G6 Mobile Workstation, HP ZBook 17 G6 Mobile Workstation, HP ZBook Firefly 14 G7 Mobile Workstation, HP ZBook Firefly 15 G7 Mobile Workstation, HP ZBook Studio G7 Mobile Workstation, HP ZHAN X 13 G2 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06704003

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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