Wireless performance is poor and drops connections frequently. Device Manager may display an exclamation mark (yellow bang) on the Realtek wireless card. This occurs more frequently when the computer is running on battery power.
SUPPORT COMMUNICATION- CUSTOMER ADVISORY
Document ID: c06348554
Version: 3
HP ProBook 4xx G3, G5, G6, EliteBook 7xx G5, G6, ZHAN 66 Pro G2 Notebook PCs - WLAN Performance Is Poor, Connections Drops Frequently
Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.
Release date : 20-May-2019
Last updated : 20-May-2019
The information in this document applies to the following:
Computers:
- HP EliteBook 735 G5 Notebook PC series
- HP EliteBook 745 G5 Notebook PC series
- HP EliteBook 755 G5 Notebook PC series
- HP EliteBook 735 G6 Notebook PC series
- HP EliteBook 745 G6 Notebook PC series
- HP ProBook 430 G3 Notebook PC series
- HP ProBook 430 G5 Notebook PC series
- HP ProBook 430 G6 Notebook PC series
- HP ProBook 440 G3 Notebook PC series
- HP ProBook 440 G5 Notebook PC series
- HP ProBook 445 G6 Notebook PC series
- HP ProBook 445R G6 Notebook PC series
- HP ProBook 446 G3 Notebook PC series
- HP ProBook 450 G3 Notebook PC series
- HP ProBook 450 G5 Notebook PC series
- HP ProBook 450 G6 Notebook PC series
- HP ProBook 455 G5 Notebook PC series
- HP ProBook 455 G6 Notebook PC series
- HP ProBook 455R G6 Notebook PC series
- HP ProBook 470 G3 Notebook PC series
- HP ProBook 470 G5 Notebook PC series
- HP ZHAN 66 Pro 13 G2 Notebook PC series
- HP ZHAN 66 Pro 14 G2 Notebook PC series
- HP ZHAN 66 Pro 15 G2 Notebook PC series
Operating Systems:
Microsoft Windows 10 RS4 (Version 1803)
To resolve this issue, download and install the following SoftPaq to update the wireless driver:
|
SoftPaq Description
|
Release Notes
|
Download SoftPaq
|
|
Realtek RTL8xxx Wireless LAN Drivers
Version: 2024.0.10.209
Revision: S |
note:A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers.
Hardware platforms affected :
HP EliteBook 735 G5 Notebook PC, HP EliteBook 735 G6 Notebook PC, HP EliteBook 745 G5 Notebook PC, HP EliteBook 745 G6 Notebook PC, HP EliteBook 755 G5 Notebook PC, HP ProBook 430 G3 Notebook PC, HP ProBook 430 G5 Notebook PC, HP ProBook 430 G6 Notebook PC, HP ProBook 440 G3 Notebook PC, HP ProBook 440 G5 Notebook PC, HP ProBook 445 G6 Notebook PC, HP ProBook 445R G6 Notebook PC, HP ProBook 446 G3 Notebook PC, HP ProBook 450 G5 Notebook PC, HP ProBook 450 G6 Notebook PC, HP ProBook 455 G5 Notebook PC, HP ProBook 455 G6 Notebook PC, HP ProBook 455R G6 Notebook PC, HP ProBook 470 G3 Notebook PC, HP ProBook 470 G5 Notebook PC, HP ZHAN 66 Pro 13 G2 Notebook PC, HP ZHAN 66 Pro 14 G2 Notebook PC, HP ZHAN 66 Pro 15 G2 Notebook PC
Operating systems affected : Not applicable
Software affected : Not applicable
Support Communication Cross Reference ID : IA06348554
© Copyright 2023 HP Development Company, L.P.
HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.
Enter a topic to search our knowledge library
What can we help you with?
Need Help?