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HP Customer Support - Knowledge Base

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  • Information
    Fix Windows 10 Update Issues

    > Print spooler or any other printer problems caused by a Windows 10 update or upgrade - Click Here
    > Resolve Windows 10 or update issues on HP computer – Click Here

    Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

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HP ENVY - 13-aq0000na Product Specifications

Hardware

Product number
6BK06EA
Product name
HP ENVY - 13-aq0000na
Microprocessor
Intel® Core™ i5 8265U (1.6 GHz base frequency, up to 3.9 GHz with Intel® Turbo Boost Technology, 6 MB cache, 4 cores)
Chipset
Intel® Integrated SoC
Memory, standard
8 GB DDR4-2400 SDRAM (onboard)
Hard drive
256 GB PCIe® NVMe™ M.2 SSD
Optical drive
Optical drive not included
Display
33.8 cm (13.3") diagonal FHD IPS BrightView micro-edge WLED-backlit edge-to-edge glass (1920 x 1080)
Wireless connectivity
Intel® Wireless-AC 9560 802.11b/g/n/ac (2x2) Wi-Fi® and Bluetooth® 5 Combo (Supporting Gigabit file transfer speeds)
Expansion slots
1 microSD media card reader
External ports
1 USB 3.1 Gen 1 Type-C™ (5 Gb/s signaling rate, Power Delivery 3.0, DisplayPort™ 1.2, HP Sleep and Charge); 1 USB 3.1 Gen 1 Type-A (HP Sleep and Charge); 1 USB 3.1 Gen 1 Type-A (Data Transfer Only); 1 AC smart pin; 1 headphone/microphone combo
Minimum dimensions (W x D x H)
30.7 x 21.15 x 1.47 cm
Weight
1.2 kg
Power supply type
65 W AC power adapter
Battery type
4-cell, 53 Wh Li-ion polymer
Battery life mixed usage
Up to 15 hours and 30 minutes
Video Playback Battery life
Up to 12 hours
Webcam
HP Wide Vision HD Camera with integrated dual array digital microphone
Audio features
B&O, quad speakers, HP Audio Boost, HP Far-field Cortana support

Software

Operating system
Windows 10 Home 64
HP apps
HP 3D DriveGuard; HP Audio Switch; HP JumpStart; HP Support Assistant
Software included
McAfee LiveSafe™
Pre-installed software
Netflix
Software - Productivity & finance
1 month trial for new Microsoft Office 365 customers

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Country/Region: Flag Ireland

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