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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05838280

Version: 1

Advisory: HP Pro Tablet 608 G1 - Recording Output Is the Same After Audio Files Are Recorded at Different Levels

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 16-Nov-2017

Last updated : 17-Nov-2017

DESCRIPTION
When audio files are recorded with the Voice Recorder using different recording levels, the output volume of the files remain the same. This is exhibited when the "Enable HP Noise Reduction" option is unchecked/disabled in the DTS Audio Control Panel.

sourceInformation

SCOPE
Tablets:
  • HP Pro Tablet 608 G1
Operating Systems:
  • Microsoft Windows 10 Anniversary Update (RS1)
  • Microsoft Windows 10 Creators Update (RS2)
  • Microsoft Windows 10 Enterprise (64-bit)
  • Microsoft Windows 10 Home (32-bit)
  • Microsoft Windows 10 Home (64-bit)
  • Microsoft Windows 10 IoT (64-bit)
  • Microsoft Windows 10 Mobile
  • Microsoft Windows 10 Pro (32-bit)
  • Microsoft Windows 10 Pro (64-bit)
  • Microsoft Windows 10 TH1
RESOLUTION
To resolve this issue, follow the steps to enable the "Enable HP Noise Reduction" option in the DTS Audio Control Panel.
  1. Open the DTS Audio Control Panel.
  2. Click the DTS Audio icon in the system tray or click the Start Menu button and search for DTS Audio Control Panel.
  3. Select the Recording Experience tab.
  4. Check Enable HP Noise Reduction.
  5. Close the DTS Audio Control Panel.

Hardware platforms affected : HP Pro Tablet 608 G1

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05838280

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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