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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05836795

Version: 1

Advisory: HP Business Desktops - Poor Audio Quality (No Bass)

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 15-Nov-2017

Last updated : 15-Nov-2017

DESCRIPTION
Audio quality is poor, lacking bass.

SCOPE
Information in this document applies to the following:
Audio driver
  • Conexant HD audio driver version: 8.65.186.53 Rev.A
Computers:
  • HP EliteDesk 800 35W G3 Desktop Mini PC
  • HP EliteDesk 800 65W G3 Desktop Mini PC
  • HP EliteDesk 800 G3 Small Form Factor PC
  • HP EliteDesk 800 G3 Tower PC
  • HP EliteDesk 880 G3 Tower PC
  • HP ProDesk 400 G3 Desktop Mini PC
  • HP ProDesk 400 G4 Microtower PC
  • HP ProDesk 400 G4 Small Form Factor PC
  • HP ProDesk 480 G4 Microtower PC
  • HP ProDesk 600 G3 Desktop Mini PC
  • HP ProDesk 600 G3 Microtower PC
  • HP ProDesk 600 G3 Small Form Factor PC
  • HP ProDesk 680 G3 Microtower PC
Operating Systems:
  • Microsoft Windows 10 All Editions (64-bit)
  • Microsoft Windows 10 IOT Enterprise 64-Bit (x86)
  • Microsoft Windows 7 Enterprise 32 Edition
  • Microsoft Windows 7 Enterprise 64 Edition
  • Microsoft Windows 7 Home Basic 32 Edition
  • Microsoft Windows 7 Home Basic 64 Edition
  • Microsoft Windows 7 Home Premium 32 Edition
  • Microsoft Windows 7 Home Premium 64 Edition
  • Microsoft Windows 7 Professional 32 Edition
  • Microsoft Windows 7 Professional 64 Edition
  • Microsoft Windows 7 Starter 32 Edition
  • Microsoft Windows 7 Ultimate 32 Edition
  • Microsoft Windows 7 Ultimate 64 Edition
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
Conexant High Definition Audio Driver
Version: 8.65.243.0 Revision: A
NOTE: A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers

Hardware platforms affected : HP EliteDesk 800 35W G3 Desktop Mini PC, HP EliteDesk 800 35W G3 Desktop Mini PC, HP EliteDesk 800 35W G3 Desktop Mini PC (ENERGY STAR), HP EliteDesk 800 35W G3 Desktop Mini PC (ENERGY STAR) Bundle, HP EliteDesk 800 35W G3 Desktop Mini PC Bundle, HP EliteDesk 800 65W G3 Desktop Mini PC, HP EliteDesk 800 65W G3 Desktop Mini PC, HP EliteDesk 800 65W G3 Desktop Mini PC (ENERGY STAR), HP EliteDesk 800 G3 Small Form Factor PC, HP EliteDesk 800 G3 Small Form Factor PC, HP EliteDesk 800 G3 Small Form Factor PC (ENERGY STAR), HP EliteDesk 800 G3 Small Form Factor PC Bundle, HP EliteDesk 800 G3 Tower PC, HP EliteDesk 800 G3 Tower PC, HP EliteDesk 800 G3 Tower PC (ENERGY STAR), HP EliteDesk 800 G3 Tower PC (ENERGY STAR) Bundle, HP EliteDesk 880 G3 Tower PC, HP EliteDesk 880 G3 Tower PC, HP EliteDesk 880 G3 Tower PC (ENERGY STAR), HP ProDesk 400 G3 Desktop Mini PC, HP ProDesk 400 G3 Desktop Mini PC, HP ProDesk 400 G3 Desktop Mini PC (ENERGY STAR), HP ProDesk 400 G4 Microtower PC, HP ProDesk 400 G4 Microtower PC, HP ProDesk 400 G4 Microtower PC (ENERGY STAR), HP ProDesk 400 G4 Small Form Factor PC, HP ProDesk 400 G4 Small Form Factor PC, HP ProDesk 400 G4 Small Form Factor PC (ENERGY STAR), HP ProDesk 400 G4 Small Form Factor PC Bundle, HP ProDesk 480 G4 Microtower PC, HP ProDesk 480 G4 Microtower PC, HP ProDesk 480 G4 Microtower PC (ENERGY STAR), HP ProDesk 600 G3 Desktop Mini PC, HP ProDesk 600 G3 Desktop Mini PC, HP ProDesk 600 G3 Desktop Mini PC (ENERGY STAR), HP ProDesk 600 G3 Microtower PC, HP ProDesk 600 G3 Microtower PC, HP ProDesk 600 G3 Microtower PC (ENERGY STAR), HP ProDesk 600 G3 Microtower PC Bundle, HP ProDesk 600 G3 Small Form Factor PC, HP ProDesk 600 G3 Small Form Factor PC, HP ProDesk 600 G3 Small Form Factor PC (ENERGY STAR), HP ProDesk 600 G3 Small Form Factor PC Bundle, HP ProDesk 680 G3 Microtower PC, HP ProDesk 680 G3 Microtower PC, HP ProDesk 680 G3 Microtower PC (ENERGY STAR)

Operating systems affected : Microsoft Windows 7 Professional (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA05836795

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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