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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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Samsung Printers - Diagnose the Fax Using Samsung Printer Diagnostics

This document introduces the flow of steps when you select the Diagnose Fax option in the Samsung Printer Diagnostics (SPD) application.
Run fax diagnostics
To use this application to run fax diagnostics, select Advanced options on the main SPD screen.
Figure : Select Advanced options
Advanced options
In Advanced options, select Diagnose Fax.
The SPD application checks the following:
  • Line Diagnostics: Diagnose FAX modem and Line Connection Status
  • Dial Diagnostics: Diagnose connection errors between fax and exchanger
  • Ring Diagnostics: Diagnose noise signals of received fax ring
  • Transmit/Receive Diagnostics: Diagnose job error in fax transmission/reception operation
Figure : Select Diagnose Fax
Select a connected printer
This screen lists the available printers. Choose the printer you want to check.
Figure : Select a printer
The application begins running fax diagnostics.
Diagnostic results
After running the fax diagnostics, the application lists the results.
Click View All Results or a specific diagnostic result to open a window with more detailed information.
Figure : Diagnostic results screen

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Country/Region: Flag Ireland

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