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HP Customer Support - Knowledge Base

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HP OfficeJet Pro 6900 Printers - 'Printer Failure' '0x610000f6' or '0x61xxxxxx' Error

This document is for HP OfficeJet 6962, OfficeJet Pro 6960, 6961, 6963, 6964, 6965, 6966, 6968, 6970, 6974, 6975, and 6978 printers.
A Printer Failure error message displays on the computer, and the printer does not print. This message might also include an error code such as 0x610000f6 or 0x61xxxxxx (where each 'x' can be any letter or number).
Example message that includes an error code
Example message that does not include an error code
Printer Failure
Printer Failure
There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP. 0x610000f6
There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP.
The solution to these errors depends on if the message you are experiencing includes an error code. Select from the following message types for steps to resolve the issue.

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