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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05619883

Version: 1

HP EliteDesk, EliteOne, ProDesk, and ProOne All-in-One, Desktop Mini, Microtower and Small Form Factor PCs - Incorrect Version of OS DVDs Does Not Support Optane Drives

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 28-Jul-2017

Last updated : 28-Jul-2017

DESCRIPTION
The incorrect version of OS DVDs does not support Optane drives.

SCOPE
The information in this document applies to the following:
Systems:
  • HP EliteDesk 800 G3 Small Form Factor PC
  • HP EliteDesk 800 G3 Tower PC
  • HP EliteOne 1000 G1 23.8-in All-in-One Business PC
  • HP EliteOne 1000 G1 23.8-in Touch All-in-One Business PC
  • HP EliteOne 1000 G1 27-in 4K UHD All-in-One Business PC
  • HP EliteOne 1000 G1 34-in Curved All-in-One Business PC
  • HP EliteOne 800 G3 23.8 Non-Touch Healthcare Edition All-in-One Business PC
  • HP EliteOne 800 G3 23.8-inch Non-Touch All-in-One PC
  • HP EliteOne 800 G3 23.8-inch Touch All-in-One PC
  • HP ProDesk 400 G3 Desktop Mini PC
  • HP ProDesk 400 G3 Desktop Mini PC (ENERGY STAR)
  • HP ProDesk 400 G4 Microtower PC
  • HP ProDesk 400 G4 Microtower PC (ENERGY STAR)
  • HP ProDesk 400 G4 Small Form Factor PC
  • HP ProDesk 400 G4 Small Form Factor PC (ENERGY STAR)
  • HP ProDesk 480 G4 Microtower PC
  • HP ProDesk 480 G4 Microtower PC (ENERGY STAR)
  • HP ProDesk 600 G3 Desktop Mini PC
  • HP ProDesk 600 G3 Microtower PC
  • HP ProDesk 600 G3 Microtower PC (with PCI slot)
  • HP ProDesk 600 G3 Small Form Factor PC
  • HP ProOne 400 G3 20-inch Non-Touch All-in-One PC
  • HP ProOne 400 G3 20-inch Non-Touch All-in-One PC (ENERGY STAR)
  • HP ProOne 400 G3 20-inch Touch All-in-One PC
  • HP ProOne 400 G3 20-inch Touch All-in-One PC (ENERGY STAR)
  • HP ProOne 600 G3 21.5-inch Non-Touch All-in-One PC
Operating Systems:
Microsoft Windows 10 Pro (64-bit)
RESOLUTION
To resolve this issue to support Optane drives, follow the guidelines below:
  1. Use OSDVD version 937xxx-xx2.
  2. Use Intel Rapid Storage Technology version 15.5.2.1054 or later.
  3. Use BIOS 2.06 or later.

Hardware platforms affected : HP EliteDesk 800 G3 Small Form Factor PC, HP EliteDesk 800 G3 Tower PC, HP EliteOne 1000 G1 23.8-in All-in-One Business PC, HP EliteOne 1000 G1 23.8-in Touch All-in-One Business PC, HP EliteOne 1000 G1 27-in 4K UHD All-in-One Business PC, HP EliteOne 1000 G1 34-in Curved All-in-One Business PC, HP EliteOne 800 G3 23.8 Non-Touch Healthcare Edition All-in-One Business PC, HP EliteOne 800 G3 23.8-inch Non-Touch All-in-One PC, HP EliteOne 800 G3 23.8-inch Touch All-in-One PC, HP ProDesk 400 G3 Desktop Mini PC, HP ProDesk 400 G3 Desktop Mini PC (ENERGY STAR), HP ProDesk 400 G4 Microtower PC, HP ProDesk 400 G4 Microtower PC (ENERGY STAR), HP ProDesk 400 G4 Small Form Factor PC, HP ProDesk 400 G4 Small Form Factor PC (ENERGY STAR), HP ProDesk 480 G4 Microtower PC, HP ProDesk 480 G4 Microtower PC (ENERGY STAR), HP ProDesk 600 G3 Desktop Mini PC, HP ProDesk 600 G3 Microtower PC, HP ProDesk 600 G3 Microtower PC (with PCI slot), HP ProDesk 600 G3 Small Form Factor PC, HP ProOne 400 G3 20-inch Non-Touch All-in-One PC, HP ProOne 400 G3 20-inch Non-Touch All-in-One PC (ENERGY STAR), HP ProOne 400 G3 20-inch Touch All-in-One PC, HP ProOne 400 G3 20-inch Touch All-in-One PC (ENERGY STAR), HP ProOne 600 G3 21.5-inch Non-Touch All-in-One PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05619883

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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