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HP Customer Support - Knowledge Base

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HP Color LaserJet Enterprise M652, M653, MFP M681, M682, Managed E65050, E65060, E65150, E65160, MFP E67550, E67560, E67650, E67660 - Clear paper jams in the fuser (13.B9, 13.B2, 13.FF)

Clear paper jams in the fuser (13.B9, 13.B2, 13.FF)

Use the following procedure to check for paper in all possible jam locations inside the right door. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.
  • 13.B9.XX Jam in fuser
  • 13.B2.XX Jam in <Cover or Door>.
  • 13.FF.EE Door Open Jam
  caution:
The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
  1. Open the right door.
    Figure : Open the right door
  2. Gently pull out any jammed paper.
    Figure : Remove the jammed paper
  3. If paper is visible entering the bottom of the fuser, gently pull downward to remove it.
      caution:
    Do not touch the transfer roller. Contaminants can affect print quality.
    Figure : Remove the jammed paper
  4. If paper is jammed as it enters the output bin, gently pull the paper downward to remove it.
    Figure : Remove the jammed paper
  5. Paper could be jammed inside the fuser where it would not be visible. Grasp the fuser handles, lift up slightly, and then pull straight out to remove the fuser.
      caution:
    The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
    Figure : Remove the fuser
  6. Open the jam-access door on the fuser. If paper is jammed inside the fuser, gently pull it straight up to remove it. If the paper tears, remove all paper fragments.
      caution:
    The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
    Figure : Remove the jammed paper
  7. Close the jam-access door on the fuser, and push the fuser completely into the printer until it clicks into place.
    Figure : Install the fuser
  8. Close the right door.
    Figure : Close the right door

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Country/Region: Flag Ireland

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