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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05321678

Version: 2

HP Chromebook 11 G5 PCs - Error Appears Stating "Chrome OS Is Missing or Damaged" Please Insert a Recovery USB Stick or SD Card

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 30-Oct-2016

Last updated : 14-Dec-2016

DESCRIPTION
When the computer is started, the following message is displayed:
Chrome OS is missing or damaged. Please insert a recovery USB stick or SD card.
When the Tab key is pressed, the following error code is displayed:
0x54 /0x08 TPM Read error in rewritable firmware.

sourceInformation

SCOPE
The information in this document applies to the following:
Computers:
HP Chromebook 11 G5
Operating Systems:
Google Chrome, version 50.0.2661
RESOLUTION
To resolve this issue, follow the steps to download and install the Chrome OS update:
NOTE: The Chromebook automatically downloads software updates when it is powered on and connected to Wi-Fi. After an update is downloaded, it will need to be installed.
To check if an update is ready:
  1. Click the status area where your account picture is located.
  2. Locate the Update icon. (This icon appears only when an update is ready.)
  3. Click Update >Restart to update.
  4. Follow the onscreen instructions.
To check for and install updates before the next automatic update:
  1. Click the status area where your account picture is located.
  2. Click Settings > About Chrome OS.
  3. In the About window, click Check for and apply updates. The Chromebook will install any available updates.
  4. Follow the onscreen instructions.
  5. After the updates are installed, click Restart to update.
  6. To confirm the Chromebook is up to date, click Settings > About Chrome OS.
NOTE: The solution is integrated in Chrome version 55.

Hardware platforms affected : HP Chromebook 11 G5

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05321678

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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