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HP LaserJet MFP M433, M436, M437, M438, M439, M440, M442, M443, M42523, M42525, M42623, M42625 - Clearing jams

Introduction

The following information describes how to clear paper jams in several locations inside the printer and the scanner.

note:
To avoid tearing the paper, pull the jammed paper out slowly and gently.

note:
Illustrations in these topics may differ from your printer depending on its model or optional goods.

Tray 2

Pull out the tray.

Figure : Open Tray 2
Remove the jammed paper by gently pulling it straight out.

Figure : Remove jammed paper
Insert the tray back into the printer until it snaps into place.

Figure : Close the tray

In optional Tray 3

Pull out the optional tray.

Figure : Open the optional tray
Remove the jammed paper by gently pulling it straight out.

Figure : Remove the jammed paper
Insert tray back into the printer until it snaps into place.

Figure : Close the tray

If you do not see the paper in this area, stop and go to next step:
Open the SCF jam cover.

Figure : Open the jam cover
Remove the jammed paper by gently pulling it straight out.

Figure : Remove the jammed paper
Close the SCF jam cover.

Figure : Close the jam cover

In Multi-purpose Tray 1

Remove the jammed paper by gently pulling it straight out.

Figure : Remove the jammed paper from Tray 1

Inside the printer

Open the side cover.

Figure : Open the side cover
Open the jam guide and remove the jammed paper.

Figure : Open the jam guide and remove the jammed paper
Open the fuser jam cover and remove the jammed paper.

Figure : Open the fuser cover and remove the jammed paper
Close the side cover.

Figure : Close the side cover

In the exit area

caution:
The fuser area is hot. Take care when removing paper from the printer.

Remove the jammed paper by gently pulling it straight out.

Figure : Remove jammed paper from the paper exit area

If you do not see the paper in this area, stop and go to next step:
Open the side cover.

Figure : Open the side cover
Remove the jammed paper from the exit unit or fuser unit.

Figure : Remove jammed paper from the exit unit or fuser unit
Close the side cover.

Figure : Close the side cover

In the duplex unit area

Open the side cover.

Figure : Open the side cover
Remove the jammed paper from the transfer roller assembly.

Figure : Remove jammed paper from the transfer roller assembly
Release the transfer roller assembly and remove the jammed paper.

Figure : Release the transfer roller assembly and remove any jammed paper
Close the side cover.

Figure : Close the side cover

Clearing original document jams

The following topics describe how to clear paper jams in the scanner.

note:
To prevent document jams, use the scanner glass for thick, thin or mixed paper originals.

caution:
To avoid tearing the document, remove the jammed document slowly and carefully.

Original paper jam in front of scanner

Open the document feeder cover.

Figure : Open the document feeder cover
Gently remove the original carefully from the document feeder.

Figure : Remove the original from the document feeder
Close the document feeder cover.

Figure : Close the document feeder cover

Original paper jam inside of scanner

Open the document feeder cover.

Figure : Open the document feeder cover
Gently remove the original carefully from the document feeder.

Figure : Remove the original from the document feeder

If you do not see the paper in this area, stop and go to next step:
Open the scanner lid.

Figure : Open the scanner lid
Grasp the misfeed original, and remove the paper from the feed area by carefully pulling it.

Figure : Grasp the original and carefully pull it from the feed area
Close the scanner lid.

Figure : Close the scanner lid
Close the document feeder cover.

Figure : Close the document feeder cover

Original paper jam in exit area of scanner

Open the Cover-Open and lift up the stacker.

Figure : Open the Cover-Open and lift the stacker tray
Gently remove the original carefully from the document feeder.

Figure : Remove the original from the document feeder
Close the Cover-Open and lower the stacker.

Figure : Close the Cover-Open and lower the stacker tray

Original paper jam in scanner duplex path

Open the document feeder cover.

Figure : Open the document feeder cover
Open the duplex jam cover. Pull the original document gently out of the document feeder.

Figure : Open the duplex jam cover and carefully remove the original document
Close the duplex jam cover and document feeder cover.

Figure : Close the document feeder cover

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