hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05040391

Version: 1

Advisory: HP EliteBook 850, Revolve 810, Folio 1020, Folio 1040 - External Monitor Remains Blank Until the Operating System Loads

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 10-Mar-2016

Last updated : 10-Mar-2016

DESCRIPTION
The external monitor remains blank, when starting the computer, until the operating system is loaded. This occurs if the external monitor is connected to the display port of an HP 2013 UltraSlim Docking Station.

sourceInformation

SCOPE
Information in this document applies to the following:
Computers:
  • HP EliteBook 820 G1 Notebook PC
  • HP EliteBook 820 G2 Notebook PC
  • HP EliteBook 840 G1 Notebook PC
  • HP EliteBook 840 G2 Notebook PC
  • HP EliteBook 850 G1 Notebook PC
  • HP EliteBook 850 G2 Notebook PC
  • HP EliteBook Folio 1020 G1 Notebook PC
  • HP EliteBook Folio 1040 G1 Notebook PC
  • HP EliteBook Revolve 810 G1 Convertible Tablet
Docking Station:
  • HP 2013 UltraSlim Docking Station
Operating System:
  • Microsoft Windows 7
RESOLUTION
To resolve this issue, please update the System BIOS.
HP EliteBook 820 G1, 840 G1, and 850 G1
SoftPaq Description
Release Notes
Download SoftPaq
HP Notebook System BIOS Update
Version: 01.35
Revision: A Pass: 1
HP EliteBook 820 G2, 840 G2, and 850 G2
SoftPaq Description
Release Notes
Download SoftPaq
HP Notebook System BIOS Update
Version: 01.12
Revision: A Pass: 1
HP EliteBook Folio 1020 G1
SoftPaq Description
Release Notes
Download SoftPaq
HP Notebook System BIOS Update
Version: 01.10
Revision: A Pass: 1
HP EliteBook Folio 1040 G1
SoftPaq Description
Release Notes
Download SoftPaq
HP Notebook System BIOS Update
Version: 01.33
Revision: A Pass: 1
HP EliteBook Revolve 810 G1
SoftPaq Description
Release Notes
Download SoftPaq
SoftPaq title (get from Release Notes)
Version: F.62
Revision: A Pass: 1
NOTE: More recent versions of this software may be available. Check for newer versions at http://www.hp.com/drivers.
.

Hardware platforms affected : HP 2013 UltraSlim Docking Station, HP EliteBook 820 G1 Notebook PC, HP EliteBook 820 G2 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 840 G2 Notebook PC, HP EliteBook 840 G2 Notebook PC, HP EliteBook 840 G2 Notebook PC (ENERGY STAR), HP EliteBook 850 G1 Notebook PC, HP EliteBook 850 G2 Base Model Notebook PC, HP EliteBook 850 G2 Notebook PC, HP EliteBook 850 G2 Notebook PC (ENERGY STAR), HP EliteBook Folio 1020 G1 Notebook PC, HP EliteBook Folio 1040 G1 Notebook PC, HP EliteBook Revolve 810 G1 Tablet

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05040391

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country: Flag Ireland

hp-detect-load-my-device-portlet

Actions
Loading...