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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04930117

Version: 1

HP 250 G4 Notebook PCs - Windows 8.1 Downgrade Recovery Media Is Not in Box

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 04-Jan-2016

Last updated : 04-Jan-2016

DESCRIPTION
A new computer does not include Windows 8.1 downgrade recovery media.

SCOPE
Information in this document applies to the following:
Computer:
  • HP 250 G4 Notebook PC
SKUs:
  • N2S71UT#ABA
  • N2S70UT#ABA
  • N2S69UT#ABA
Computers xxx535xxx - xxx537xxxx are affected by this issue.
RESOLUTION
A copy of Windows 8.1 downgrade recovery media and driver media are included with the purchase, but need to be ordered separately after registering the computer. Refer to the following link to register the computer:

Hardware platforms affected : HP 250 G4 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04930117

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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