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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04784693

Version: 1

Advisory: HP ProBook 645, 650, and 655 Notebook PCs - Bluetooth Device Has Yellow Triangle With Exclamation Mark in Device Manager After Upgrade to Windows 10

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 02-Sep-2015

Last updated : 03-Sep-2015

DESCRIPTION
After upgrading from Windows 7 to Windows 10, the Windows device manager flags Bluetooth devices with a yellow triangle and exclamation mark indicating that they are not working properly even though Bluetooth devices work normally.

SCOPE
Information in this document applies to the following:
Systems:
  • HP ProBook 645 G1 Notebook PC
  • HP ProBook 650 G1 Notebook PC
  • HP ProBook 655 G1 Notebook PC
Operating Systems:
  • Non-OS Specific
  • Microsoft Windows 10 Pro (64-bit)
RESOLUTION
The issue is cosmetic only. Bluretooth software and devices function normally even though the Device Manager indicates a problem.
Avoid the issue by removing the Windows 7 Bluetooth driver before upgrading.
If the issue is already occurring, run Windows Update or install the Windows 10 Bluetooth driver using the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
Broadcom Bluetooth Driver
Version: 12.0.1.695
Revision: A Pass: 1
NOTE: A more recent version of this software may be available. Check for newer versions at http://www8.hp.com/us/en/drivers.html.

Hardware platforms affected : HP ProBook 645 G1 Notebook PC, HP ProBook 650 G1 Notebook PC, HP ProBook 655 G1 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04784693

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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