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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04566424

Version: 1

HP EliteBook Folio 9480m Notebook PCs - Right Side USB Ports Do Not Recognize USB Flash Drive Media

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 04-Feb-2015

Last updated : 04-Feb-2015

DESCRIPTION
The USB ports on the right side of the computer do not recognize USB Flash Drive media, and the image cannot be loaded.

sourceInformation

SCOPE
Information in this document applies to the following:
Computer:
HP EliteBook Folio 9480m Notebook PC
Operating Systems:
Microsoft Windows 7 Enterprise (32-bit)
RESOLUTION
Enable the Fingerprint device in F10 settings. Refer to the steps below:
  1. Restart the computer and immediately press F10 to access BIOS.
  2. Select Boot Options.
  3. Under Startup Menu Delay, then select 5 seconds.
  4. Under Express Popup Delay, select 5 seconds.
  5. Select Save and Exit.

Hardware platforms affected : HP EliteBook Folio 9480m Notebook PC

Operating systems affected : Microsoft Windows 7 Enterprise (32-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA04566424

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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