HP LaserJet Enterprise MFP M630 - 13.B2 jam error under the top cover and in the registration area

The following information describes how to clear a paper jam in the registration area under the top cover on the printer. When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.

• 13.B2.Az Paper Jam
• 13.B2.Bz Jam in top cover
• 13.B2.Dz Jam in top cover
• 13.B2.FF Paper Jam

In addition to the instructions provided in this document, you can view the following video of how to clear a paper jam in the registration area under the top cover of the printer:

1. Open Tray 1 and remove the envelope-feeder cover (or remove the optional envelope feeder, if it is installed).
   Figure : Remove the envelope-feeder cover

   
2. Lift the top-cover-release latch and open the top cover.
   Figure : Lift the release latch and open the top cover

   
3. Remove the toner cartridge.
   Figure : Remove the toner cartridge

   
4. At the front of the registration roller, lift the small green tab to raise the plastic roller shield, and then pull any jammed paper straight out.
   Figure : Lift the small green tab to raise the plastic shield and remove jammed paper

   
5. At the back of the roller, use the longer green tab to raise the metal shield, and then pull any jammed paper straight out.
   Figure : Raise the metal shield and remove jammed paper

   
6. Reinstall the toner cartridge.
   Figure : Reinstall the toner cartridge

   
7. Close the top cover.
   Figure : Close the top cover

   
8. Reinstall the envelope-feeder cover (or the optional envelope feeder).
   Figure : Reinstall the envelope-feeder cover