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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04401587

Version: 1

HP Elitepad 1000 G2 Tablet PCs - Wireless Module Test Incorrectly Reports Wireless Module Is Not Installed

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 12-Aug-2014

Last updated : 12-Aug-2014

DESCRIPTION
The F2 System Diagnostics Wireless test tool reports there is no wireless card installed. The wireless card test message is inaccurate. It should not be assumed there is something wrong with the wireless card because of the incorrect report.
Figure 1: Wireless Module Check : NOT INSTALLED

SCOPE
Information in this document applies to the following:
Computers:
  • HP Elitepad 1000 G2 Tablet
RESOLUTION
Installing the BIOS update:
To update the BIOS and resolve this issue, download and install the following SoftPaq. Be sure that you are running on AC, not battery power when performing a BIOS update.
Softpaq Description
Release Notes
Download SoftPaq
HP Notebook System BIOS Update
Version: 01.20
Revision: A

If HP Wireless Assistant is not installed: download and install the following SoftPaq to verify the card is installed.
SoftPaq Description
Release Notes
Download SoftPaq
HP Wireless Assistant
Version: 3.50.12.1
Revision: A
NOTE: A more recent version of these SoftPaqs may be available. Check for newer versions at http://www.hp.com/.

Hardware platforms affected : HP ElitePad 1000 G2 Base Model Tablet, HP ElitePad 1000 G2 Healthcare Tablet, HP ElitePad 1000 G2 Healthcare Tablet, HP ElitePad 1000 G2 Rugged Tablet, HP ElitePad 1000 G2 Rugged Tablet, HP ElitePad 1000 G2 Tablet, HP ElitePad 1000 G2 Tablet, HP ElitePad 1000 G2 Tablet (ENERGY STAR), HP ElitePad 1000 G2 Tablet Bundle

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04401587

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