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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04225912

Version: 1

2013 EliteBook Notebooks and Workstations - No Support in WinPE 4.0 Driver Pack sp60858

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 03-Apr-2014

Last updated : 08-Apr-2014

DESCRIPTION
After starting Windows Preinstall Environment 4.0 (WinPE), the driver pack sp60858 will not install. WinPE 4.0 built with SoftPaq sp60858 containing x86 and x64 Driver Pack is not supported by 2013 EliteBook and Workstation products.

SCOPE
Information in this document applies to the following:
Computers:
  • 2013 EliteBook products
  • 2013 Workstation products
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
HP Client WinPE 4.0 x86 and x64 Driver Pack
Version: 1.01
Revision: A
note:
A more recent version of this software may be available. Check for newer versions at http://www.hp.com/. 2013 models requiring this driver pack may not be listed within the release notes or .cva file.

Hardware platforms affected : HP ZBook 15 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04225912

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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