Occasionally you may see one of the following messages appear on the front-panel display. If so, please follow the advice in the Recommendation column.
If you see an error message that does not appear here, and you feel in doubt about the correct response, or if the recommended action does not seem to solve the problem, first try restarting the printer. If the problem remains, contact HP Support; see Contact HP SupportContact HP Support.
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Message
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Recommendation
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[Color] cartridge altered
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Check the cartridge.
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[Color] cartridge has expired
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Replace the cartridge. See Handling ink cartridges and printheadHandling ink cartridges and printhead.
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[Color] cartridge is low on ink
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Ensure that you have a new cartridge of the same color ready.
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[Color] cartridge is missing
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Insert a cartridge of the correct color. See Handling ink cartridges and printheadHandling ink cartridges and printhead.
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[Color] cartridge is non-HP ink
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You are recommended to install an HP original ink system for optimum system performance.
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[Color] cartridge is out of ink
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Replace the cartridge. See Handling ink cartridges and printheadHandling ink cartridges and printhead.
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[Color] cartridge is very low on ink
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Ensure that you have a new cartridge of the same color ready.
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Printhead error: not present
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Insert a printhead. See Handling ink cartridges and printheadHandling ink cartridges and printhead.
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Printhead error: replace
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Remove the non-functional printhead and insert a new printhead. See Handling ink cartridges and printheadHandling ink cartridges and printhead.
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Printhead error: reseat
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Remove and reinsert the same printhead, or try cleaning the electrical connections. If necessary, insert a new printhead. See The front-panel display recommends reseating or replacing the printheadThe front-panel display recommends reseating or replacing the printhead.
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Printhead out of warranty
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The printhead's warranty has ended, because of the length of time it has been in operation, because of the volume of ink used, or because non-HP ink has been used in the system. See the limited warranty document.
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Printhead replacement incomplete. Restart it.
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Restart the printhead replacement process.
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Replace [color] cartridge
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Replace the cartridge. See Handling ink cartridges and printheadHandling ink cartridges and printhead.
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Replace incorrect [color] cartridge
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Replace the cartridge. Check the supported ink cartridges and see Handling ink cartridges and printheadHandling ink cartridges and printhead.
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Reseat [color] cartridge
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Remove and reinsert the same cartridge. See Handling ink cartridges and printheadHandling ink cartridges and printhead.
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Error code
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Recommendation
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05.5:10
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Update the printer's BIOS.
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08:04
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Restart the printer. If the problem persists, update the printer's firmware. See Update the firmwareUpdate the firmware.
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08:08
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Retry the operation that you were attempting. If it fails again, restart the printer. If the problem persists, update the printer's firmware. See Update the firmwareUpdate the firmware.
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09:01
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Paper jam in the scanner. Remove all paper from the scanner and try again.
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09:02
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Calibrate the scanner. See Calibrate the scannerCalibrate the scanner.
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09:04
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Restart the printer. If the problem persists, update the printer's firmware. See Update the firmwareUpdate the firmware.
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39.1:01
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Roll 1 has been unexpectedly unloaded. Reload the roll.
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39.2:01
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Roll 2 has been unexpectedly unloaded. Reload the roll.
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61:01
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The file format is wrong and the printer cannot process the job.
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61:04.1, 61:04.2
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Update your printer's firmware. See Update the firmwareUpdate the firmware.
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61:08
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Resend the job.
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61:08.1
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The job cannot be printed because it is password-protected.
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61:08.2
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The job cannot be printed because it contains errors. Resend the job from the Embedded Web Server.
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61:09
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Resend the job.
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63:10
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63:20
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A potential problem has been detected in the network interface.
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71.03, 71.08
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Out of memory. To avoid this, in the HP-GL/2 driver select the Advanced tab and then Send job as a bitmap.
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74.01
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An error occurred when loading the firmware update file.
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74.1:04
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Try the firmware update again. Do not try to use your computer while the update is in progress.
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74.8:04
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The firmware update has failed. Your firmware file may be incorrect; try to download it again. See Update the firmwareUpdate the firmware.
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75.11:10
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Preventive maintenance 1 is recommended. See Contact HP SupportContact HP Support.
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75.21:10
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Preventive maintenance 2 is recommended. See Contact HP SupportContact HP Support.
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76:03
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The printer’s hard disk is full. You may want to use Disk Wipe to free some space; see Disk WipeDisk Wipe.
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78:08
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Borderless printing not possible; setting ignored. Ensure that the loaded paper supports borderless printing.
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79:03, 79:04
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Update the printer's firmware. See Update the firmwareUpdate the firmware.
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81:01
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Open the scanner and make sure that there are no obstacles restricting the movement of the drive roller. If the paper has jammed, clear the obstruction by following the instructions in the front panel.
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86:01
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Open the scanner and make sure that there are no obstacles restricting the movement of the printhead’s carriage. If the paper has jammed, clear the obstruction by following the instructions in the front panel.
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94, 94.1
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Restart color calibration. See Color calibrationColor calibration.
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