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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03945983

Version: 2

HP ProBook Notebook PCs - Cannot Downgrade to Microsoft Windows 7 from Microsoft Windows 8

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 02-Oct-2013

Last updated : 02-Oct-2013

DESCRIPTION
Microsoft Windows 7 cannot be activated after downgrading from Microsoft Windows 8 Pro.

SCOPE
Information in this document applies to the following:
Computers:
  • HP ProBook 430 G1 Notebook PC
  • HP ProBook 440 G0 Notebook PC
  • HP ProBook 445 G1 Notebook PC
  • HP ProBook 450 G0 Notebook PC
  • HP ProBook 455 G1 Notebook PC
  • HP ProBook 470 G0 Notebook PC
Operating Systems:
  • Microsoft Windows 8 Pro
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
Model Affected
SoftPaq Description
Release Notes
Download SoftPaq
HP ProBook 440 G0 Notebook PC
HP ProBook 450 G0 Notebook PC
HP ProBook 470 G0 Notebook PC
HP Notebook System BIOS Update
Version: F.21
HP ProBook 445 G1 Notebook PC
HP ProBook 455 G1 Notebook PC
HP Notebook System BIOS Update
Version: F.22
HP ProBook 430 G1 Notebook PC
HP Notebook System BIOS Update
Version: 01.05
note:
A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.

Hardware platforms affected : HP ProBook 430 G1 Notebook PC, HP ProBook 440 G0 Notebook PC, HP ProBook 445 G1 Notebook PC, HP ProBook 450 G0 Notebook PC, HP ProBook 455 G1 Notebook PC, HP ProBook 470 G0 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03945983

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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