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HP Officejet 4630 and HP Deskjet Ink Advantage 4640 e-All-in-One Printer Series - An 'Out of Paper' Message Displays on the Control Panel and the Printer Does Not Pick Up Paper

This document is for the HP Officejet 4630 and HP Deskjet Ink Advantage 4640 e-All-in-One Printer series.
An 'Out of paper' message displays on the printer control panel, and the printer does not pick up or feed paper from the input tray or the automatic document feeder (ADF). The printer might make noises as though it is printing, but no paper moves through it. Check the condition of the paper, make sure that the printer rests on a flat surface, adjust the paper settings in the print driver, and clean the paper feed rollers to resolve the issue. In some cases, you need to service the printer.
Paper feed issues might result from using ripped, dusty, curled, wrinkled, or bent paper. The quality of the paper can also make a difference. Use these guidelines to help avoid the issue.
  • Use only good quality paper that meets printer specifications.
  • Store all paper in a dry, cool place. Paper feed issues occur more often in humid environments.
  • Do not print on paper that is already printed. The dampness of the ink can cause the paper to stick together.
  • Wait for the printer to complete a job or for an Out of paper or Load Paper message to display before you reload the paper.
Step One: Check the Condition of the Paper
  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Remove the stack of paper from the tray.
  3. Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.
      note:
    If you find obstructions in the paper path, skip to the next solution.
  4. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.
  5. Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the tray. The printer can only process one type of paper at a time.
  6. Tap the stack of paper on a flat surface to align the edges.
  7. Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper.
      note:
    You need to use 10 to 25 sheets of paper only for purposes of these troubleshooting steps. When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your printer.
  1. Gently turn the printer onto its right side.
    Image: Pull out the input tray
  2. Check the surface directly under and around where the printer sits for the following:
    • Pieces of paper trapped in the input tray
    • Small, hard objects, such as cables, pens, pencils, and books
    • Soft or uneven surfaces, such as placemats or carpet-like material
  3. Remove any obstructions that might remain.
  4. Turn the printer to its normal position.
  5. Reconnect the power cord to the rear of the printer, and then turn on the printer.
  6. Touch OK to clear any messages on the printer control panel.
Step Three: Reload the Paper
Load plain, white U.S. letter or A4 size paper in the paper tray. Make sure that the print side or shiny side of the paper is loaded face down in the tray.
  1. Open the input tray door, and then pull it toward you to extend the input tray.
  2. Gently pull out the input tray extender, and then lift the paper catch.
    Image: Pulling out the  input tray and  tray extender.
  3. Slide the paper width guides to their outermost position.
    Image: Adjusting the paper width guides.
  4. Load a stack of U.S. letter, or A4 size paper into the paper tray with the short edge forward and the print side down.
    Image: Loading paper in the input tray.
  5. Push the stack into the tray until it stops.
  6. Slide in the paper width guides until they rest against the edges of the paper.
    Image: Sliding in the paper width guides.
  7. Push the input tray forward until it clicks into place.
      note:
    Push the input tray forward all the way to avoid an error message.
    Image: Push the input tray forward until  it clicks into place.
Step Four: Print a Printer Status Report
Print a test page to verify that the printer hardware functions properly. If the test page does not print successfully on the first try, load a different brand of plain paper or a different type of paper in the tray, and then try to print the test page again.
  1. On the printer control panel, press the Down Arrow () to select Tools, and then press OK.
  2. Press the Down Arrow () to select Printer Status Report, and then press OK. The printer prints the test page.
    Figure : Example of a Printer Status Report
    Image: Example of a Printer Status Report
  • If the test page prints successfully, continue to the next step.
  • If the test page does not print, skip to the next solution.
Step Five: Try to Print
If the test page printed successfully, try to print the original document again. If the document prints successfully, the issue is resolved.
Solution Two: Adjust the Paper Settings in the Print Driver
The printer might not pick up paper if the paper size and type in the paper tray do not match the paper size and type settings in the print driver. This feature helps you avoid wasting ink and paper if the paper is not what you expected. Select your operating system for steps to change the paper size and type settings in the print driver.
Solution Three: Clean the Paper Feed Rollers
Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper feed issues. Follow these steps to clean the paper feed rollers.
Gather these materials:
  • Long, lint-free cotton swabs
  • A clean, lint-free cloth, or any cloth that does not come apart or leave fibers
  • Distilled, filtered, or bottled water (tap water might damage the printer)
Step Two: Clean the Paper Feed Rollers
The paper feed rollers must be clean and function properly to feed paper.
  1. Turn off the printer if it is not off already.
  2. Disconnect the power cord from the rear of the printer if it is not disconnected already.
      warning:
    You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.
  3. Locate the slots on the left and right sides of the printer.
    Image: Locate the slots on the sides of the printer
  4. Slide your fingers into the two slots, and then gently lift up to open the ink cartridge access door.
    Image: Open the ink cartridge access door.
  5. Locate the paper path cover in the area behind the ink cartridge access area.
    Image: Locate the paper path cover.
  6. To remove the paper path cover, pinch the tabs together, and then lift up.
      Image: Remove the paper path cover.
    1. Pinch the tabs together
    2. Lift up
  7. Lightly dampen a lint-free swab with distilled or bottled water, and then squeeze any excess liquid from the swab.
  8. Press the swab against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
    Image: Clean the rollers inside the printer
  9. Allow the rollers to dry for 10 to 15 minutes.
  10. Check the rollers on the underside of the paper path cover. Make sure the rollers are not missing, that they turn easily, and that they are springy when you press them. If the rollers are damaged, replace the paper path cover with a new one.
    Image: Check the rollers on the paper path cover
  11. Replace the paper path cover with the spring-loaded tabs facing toward the front of the printer. Gently press the cover down at the left and right edges. The cover clicks into place.
      note:
    Make sure both edges of the paper path cover are in place.
    Image: Replace the paper path cover.
  12. Close the ink cartridge access door.
    Image: Close the ink cartridge access door.
  13. Reconnect the power cord to the rear of the printer, and then turn on the printer.
  14. Press OK to clear any messages on the printer control panel.
Step Three: Clean the ADF Rollers and the Separator Pad (Optional)
If you are trying to copy or fax a document, and the document does not feed into the Automatic Document Feeder (ADF), clean the ADF rollers and the separator pad. If you are not using the ADF, continue to the next step.
  1. Press the Power button to turn off the printer, if it is not off already.
  2. Disconnect the power cord from the rear of the printer, if it is not disconnected already.
      warning:
    You must disconnect the power cord before reaching inside the printer to avoid the risk of injuries or electric shock.
  3. Disconnect the USB cable from the rear of the printer, if you have a USB cable connection to the printer.
  4. Lift the ADF cover.
    Figure : Lift the ADF cover
    Image: Lift the ADF cover
  5. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
  6. Press the cloth against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
  7. With the lightly dampened cloth, wipe to clean the separator pad.
      Figure : Clean the rollers and separator pad
      Image: Clean the rollers and separator pad.
    1. Rollers
    2. Separator pad
  8. Allow the rollers and the separator pad to dry completely (approximately 10 minutes).
  9. Lower the ADF mechanism until it snaps in place.
  10. Close the ADF cover tightly at both ends.
    Figure : Close the ADF cover tightly at both ends
    Image: Close the ADF cover tightly at both ends.
  11. Reconnect the power cord to the rear of the printer.
  12. Plug the power cord back into the power source or electrical outlet.
  13. Reconnect the USB cable to the rear of the printer, if you have a USB connection to the computer.
  14. Press the Power button to turn on the printer.
  15. Press OK to clear any messages on the printer control panel.
Step Four: Print a Printer Status Report
Print a test page to make sure that the hardware functions correctly.
  • If the test page prints successfully, continue to the next step.
  • If the test page does not print, skip to the next solution.
Step Five: Try to Print
If the test page printed successfully, try to print the original document again. If the document prints successfully, the issue is resolved.
Important: Only service the printer if you tried all of the previous solutions and the printer does not print a test page on plain white paper.
Service or replace your HP product if you completed all preceding steps.
To see if your product is still under warranty, go to the warranty check website http://www.support.hp.com/checkwarranty. Contact HP Support to schedule a repair or replacement. If you are in Asia Pacific, Contact HP Support to find a local service center in your area.
Repair fees might apply for out-of-warranty products.

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