hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03870523

Version: 1

HP EliteBook, 8470p Notebook PC, HP ProBook 6470b Notebook PC - Error Using Windows 7 File Recovery Control Panel Applet in Microsoft Windows 8 Pro

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 25-Jul-2013

Last updated : 25-Jul-2013

DESCRIPTION
The following error occurs after starting the Windows 7 File Recovery Control Panel applet:
An internal error occurred. The system cannot find the file specified. (0x80070002)
note:
This issue occurs when trying to recover files from an encrypted drive. Windows 7 File Recovery is the correct term of the Control Panel applet for this issue although the OS is Windows 8 Pro.

SCOPE
Information in this document applies to the following:
Computers:
  • HP EliteBook 8470p Notebook PC
  • HP ProBook 6470b Notebook PC
Operating Systems:
  • Microsoft Windows 8 Pro
RESOLUTION
To resolve this issue, decrypt the drive before performing Windows 7 File Recovery.

Hardware platforms affected : HP EliteBook 8470p Notebook PC, HP ProBook 6470b Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03870523

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Ireland

hp-detect-load-my-device-portlet

Actions
Loading...