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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03841956

Version: 1

HP t510 Flexible Thin Client - Citrix Standard Receiver Cannot Login With Smartcard by Web Interface

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 15-Jul-2013

Last updated : 15-Jul-2013

DESCRIPTION
Citrix Standard Receiver does not logon by smartcard using the web interface or storefront.

sourceInformation

SCOPE
Information in this document applies to the following:
Systems:
  • HP t510 Flexible Thin Client
  • HP t610 Flexible Thin Client
  • HP t610 PLUS Flexible Thin Client
Operating Systems:
  • Microsoft Windows Embedded Standard 2009 (WES 2009)
  • Microsoft Windows Embedded Standard 8 (WES 8)
  • Microsoft Windows Embedded Standard 7 (WES 7)
RESOLUTION
Inform the customer that using Citrix Receiver (ver. 3.4.0.29577) to login using a smart card is not supported. Use the following link to upgrade to Citrix Enterprise Receiver ver. 3.4 :
NOTE: One or more of the preceding links will take you outside the Hewlett-Packard Web site. HP does not control and is not responsible for information outside the HP Web site.

Hardware platforms affected : HP t510 Flexible Thin Client, HP t610 Flexible Thin Client, HP t610 PLUS Flexible Thin Client

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03841956

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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