hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Looking for Site Help?

    Learn about the features of the HP Customer Support site and how to use them to meet your online support needs. Click Here

     

hp-concentra-wrapper-portlet

Actions
Loading...

An 'Incompatible Ink Cartridge or 'Ink Cartridges Missing' Error Message Displays for HP Deskjet 1510 and 2540 All-in-One Printers

This document is for the following printers: HP Deskjet 1510, 1511, 1512, 1513, 1514, 2540, 2541, 2542, 2543, 2544, 2546, 2546B, 2546P, 2546R, 2547, 2548, and 2549; and Deskjet Ink Advantage 1515, 1516, 1518, 2545, 2546, and 2548 printers.
After you install a cartridge, an 'Incompatible Ink Cartridge' or 'Ink Cartridges Missing' error message displays on the computer screen.
One or both of the Cartridge lights on the front panel might be on or blinking.
Solution one: Check the compatibility of your cartridges
Important: Before you begin, make sure that the cartridges are compatible with your printer.
Visit HP SureSupply to check ink or toner cartridge compatibility or purchase replacement cartridges and other supplies.
  1. If necessary, select your country/region.
    Figure : Country/region selector
    Selecting your country/region
  2. Follow the on-screen instructions to order new supplies or check cartridge compatibility with your printer.
You can also purchase genuine HP cartridges and supplies from other retailers.
  • If the cartridges are compatible, continue with the solutions in this document.
  • If the cartridges are not compatible, continue to the step to replace the cartridge.
Solution two: Remove, inspect, and then reseat the cartridges
Follow these steps to make sure that the cartridges are inserted correctly.
  note:
HP cannot guarantee the quality of remanufactured or refilled cartridges. Use genuine HP cartridges for good print quality.
  1. If the printer is off, press the Power button to turn on the printer.
  2. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.
    Figure : Open the cartridge access door
    Image: Open the cartridge access door
  3. Press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot.
    Figure : Remove the cartridge
    Image: Remove the cartridge
      caution:
    Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure : Do not touch the contacts or nozzles
    Image: Do not touch the contacts or nozzles
  4. Remove any protective tape that still might be on the nozzles.
      caution:
    Do not try to remove the copper electrical strip.
    Figure : Remove the protective tape
    Image: Remove the protective tape
  5. Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the cartridge is inserted in the correct slot.
    • The tri-color cartridge () goes in the slot on the left.
    • The black cartridge () goes in the slot on the right.
    Figure : Reinsert the cartridge
    Image: Snap the cartridge into place
  6. Push the cartridge forward into its slot until it snaps into place.
  7. Repeat these steps to replace the other cartridge, if necessary.
  8. Close the cartridge access door.
    Figure : Close the cartridge access door
    Image: Close the cartridge access door
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution three: Restart the printer
Follow these steps to restart the printer.
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution four: Clean the cartridge contacts
Follow these steps to clean the contacts on the cartridge and in the cartridge slot.
  caution:
Clean the cartridges one at a time. Do not leave a cartridge outside the printer for more than 30 minutes.
  1. Gather the following materials:
    • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)
    • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the cartridges)
        caution:
      Do not use platen cleaners or alcohol to clean the cartridge contacts. These can damage the cartridge or the printer.
  2. Press the Power button to turn on the printer.
  3. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.
    Figure : Open the cartridge access door
    Image: Open the cartridge access door
  4. Disconnect the power cord from the rear of the printer.
  5. Press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot.
    Figure : Remove the cartridge
    Image: Remove the cartridge
      caution:
    Do not remove both cartridges at the same time. Remove and clean each cartridge one at a time. Do not leave a cartridge outside the printer for more than 30 minutes.
  6. Hold the cartridge by its sides.
    Figure : Hold the cartridge by its sides
    Image:  Hold the cartridge by its sides
  7. Inspect the contacts for ink and debris buildup.
  8. Wipe the contacts with a dry swab or other lint-free material until no debris remains on them.
      caution:
    Be careful to wipe only the contacts. Do not smear any ink or debris elsewhere on the cartridge.
  9. Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.
  10. Clean only the copper-colored contacts, and then allow the cartridge to dry for approximately 10 minutes.
      Figure : Clean the contacts
      Image: Clean the contacts
    1. Copper-colored contacts
    2. Ink nozzles (do not clean)
  11. Lightly moisten another cotton swab with distilled water, and then squeeze any excess water from the swab.
  12. Use the swab to clean the electrical contacts in the carriage, located inside the printer.
  13. Clean the contacts in the carriage.
    Figure : The carriage contacts
    Image: The carriage contacts
  14. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
      note:
    Make sure that the ink cartridge is not left out of the printer for more than 30 minutes.
  15. Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the cartridge is inserted in the correct slot.
    Figure : Insert the cartridge into the slot
    Image: Snap the cartridge into place
  16. Push the cartridge forward into its slot until it snaps into place.
  17. Repeat these steps to clean and then reinsert the other cartridges.
  18. Close the cartridge access door.
    Figure : Close the cartridge access door
    Image: Close the cartridge access door
  19. Reconnect the power cord to the rear of the printer.
  20. Press the Power button to turn on the printer if it does not turn on automatically.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution five: Remove and then reinsert the cartridges again
Repeat the steps that you performed earlier in this document to remove and then reinsert the cartridges.
  note:
Make sure that the cartridges snap firmly into place.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution six: Clean the cartridge contacts again
Cleaning the cartridge contacts again can help resolve the issue. Repeat the steps that you performed earlier in this document to clean the contacts of the cartridges.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution seven: Replace the cartridge
Follow these steps to replace the cartridge or cartridges indicated by the blinking light.
If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to hp.com/go/learnaboutsupplies, and then review the limited warranty information for your supplies.
The following video demonstrates how to replace a cartridge.
  note:
This video shows the HP Deskjet 1510 e-All-in-One printer, but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
  1. Press the Power button to turn on the printer, if it is not already turned on.
  2. Load plain white paper into the input tray.
  3. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the printer is idle and silent before continuing.
    Figure : Open the cartridge access door
    Image: Open the cartridge access door
  4. Lightly press down on the cartridge to release it, and then pull the cartridge out of its slot.
    Figure : Remove the cartridge
    Image: Remove the cartridge
  5. Remove the new cartridge from its packaging, and then pull the orange tab to remove the plastic tape.
      caution:
    Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure : Remove the plastic tape
    Image: Remove the plastic tape and do not touch the contacts or ink nozzles
  6. Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the cartridge is inserted in the correct slot.
    • The tri-color cartridge () goes in the slot on the left.
    • The black cartridge () goes in the slot on the right.
    Figure : Insert the cartridge into its slot
    Image: Insert the cartridge into its slot
  7. Push the cartridge forward into its slot until it snaps into place.
    Figure : Snap the cartridge into place
    Image: Snap the cartridge into place
  8. Repeat these steps to replace the other cartridge, if necessary.
  9. Close the cartridge access door.
    Figure : Close the cartridge access door
    Image: Close the cartridge access door
  10. Follow any prompts on the screen.
  11. Wait about 30 seconds for the alignment page to automatically print.
    Figure : The alignment page prints automatically after 30 seconds
    Image: The alignment page prints automatically after 30 seconds
      note:
    The printer prints an alignment page automatically only when a new cartridge has been installed.
  1. Lift the scanner lid.
  2. Place the alignment page with the print side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page.
    Figure : Place the alignment page on the scanner glass
    Image: Place the alignment page on the scanner glass
  3. Close the scanner lid.
  4. Press the Start Copy Black button () or the Start Copy Color button () on the front panel of the printer. The printer aligns the cartridges.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Service or replace your HP product if you completed all preceding steps.
To see if your product is still under warranty, go to the warranty check website http://www.support.hp.com/checkwarranty. Contact HP Support to schedule a repair or replacement. If you are in Asia Pacific, Contact HP Support to find a local service center in your area.
Repair fees might apply for out-of-warranty products.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country: Flag Ireland

hp-detect-load-my-device-portlet

Actions
Loading...