hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

HP Printers - Enrolling in HP Instant Ink

This document is for all HP printers that are eligible for HP Instant Ink.
HP Instant Ink is an ink cartridge replacement service. You do not need to purchase replacement ink cartridges from retail stores when you are enrolled in HP Instant Ink.
To participate, enroll your HP Instant Ink eligible printer in an Instant Ink plan. The plan charges a fee based on the number of pages you print each month. The printer sends ink level information to HP, and when the printer runs low on ink, replacement ink cartridges are shipped to you at no charge. You return the empty ink cartridges to HP in a postage-paid envelope, and HP recycles them*. You do not need to purchase replacement ink cartridges from retail stores when you are enrolled in HP Instant Ink.
*Cartridge recycling is not available in Italy or Portugal. Follow local regulations to dispose of cartridges responsibly.
Video overview
This video shows you how to sign up for HP Instant Ink.
Step 1: Check HP Instant Ink requirements
Before you sign up your printer with HP Instant Ink, make sure you meet the following requirements.
  • A printer eligible for HP Instant Ink: Go to HP Instant Ink, then scroll down to the What do you need to enroll? section for a list of eligible HP printers.
  • A printer with an active Internet connection: The printer must be set up on a wired or wireless network and Web Services must be turned on. This connection is required so that HP Instant Ink can securely monitor your printer’s ink status. A daily connection between your printer and the Internet is not required, but HP recommends that you allow your printer to remain connected as often as possible. After your printer has been disconnected for a few days, you receive reminders to connect. If you fail to connect, eventually your HP Instant Ink cartridges stop printing.
    For more information about connecting your printer to your network, go to HP Customer Support. Type your printer model, and then search for the document on setting up your printer on a network
      note:
    A USB cable connection does not provide the required Internet access for HP Instant Ink.
  • An email address: A valid email address (Gmail, Hotmail, Yahoo, etc.) is required to sign up for the HP Instant Ink service.
  • A valid credit or debit card: A list of accepted credit and debit cards displays when you sign up for the HP Instant Ink service.
Step 2: Sign up and use the printer claim code to add your printer to HP Instant Ink
  1. Go to HP Instant Ink and click Sign Up Now to create a new account.
    Figure : Signing up on HP Instant Ink
    Signing up on HP Instant Ink
  2. Choose a plan or click Enter Key to enter an enrollment key.
    • If you purchased an enrollment kit or a prepaid card from a participating retailer, click Enter Key and then type the key found under the scratch-off portion of the enrollment or prepaid card.
      Make sure you type the enrollment key exactly as it displays on the enrollment card, or the enrollment cannot complete.
    • If you have not purchased an enrollment kit, select from the available plans.
    Figure : Choosing a plan or clicking Enter Key
    Selecting a plan
    Figure : Entering an enrollment key after clicking Enter Key
    Entering an enrollment key after clicking Enter Key
  3. Fill in the information to create an HP Connected account, or click Sign In if you already have one. An HP Connected account is required for HP Instant Ink.
    Figure : Creating an HP Connected account
    Creating an HP Connected account
  4. Make sure your printer is connected to the Internet. For help, click How do I connect? When the printer is connected, click Continue.
    Figure : Connecting the printer to the Internet
    Connecting the printer to the Internet
  5. To use HP Instant Ink, Web Services must be turned on. Look for an HP ePrint icon or button on the printer control panel. After you press the ePrint button or icon, click Continue.
    • If your printer control panel does not have an icon or button, navigate to the Network Setup or Wireless Settings menu to find the Web Services menu item.
    • HP Deskjet 2600 series: press Info and Cancelat the same time.
    • HP Deskjet 3700 series: press Info and Web Services at the same time.
    Figure : Pressing the ePrint icon
    Pressing the ePrint icon
  6. Follow the instructions displayed on your printer control panel to turn on Web Services, and allow the printer to check for and automatically install firmware updates.
    If you are prompted to update the firmware, touch or press OK.
  7. After you turn on Web Services, wait for the printer to print the Make the Most of Your Printer or Important Printer Setup Instructions page. The information page contains the printer claim code. After the page prints, click Continue.
    Figure : Waiting for the page to print
    Waiting for the page to print
  8. Locate the printer claim code on the information sheet.
    Figure : Example of the printer claim code from the information page
    Example of the printer claim code from the information page.
    If the information page lists an email such as abc234vbn3434@hpeprint.com, then the printer claim code is the number and characters before @hpeprint.com. For example, abc234vbn3434 would be the printer claim code.
    Deskjet 3630 series: If the page does not contain an email address or printer claim code, follow the instructions on the page to enable Web Services. After you enable Web Services, another page prints with the email address and printer claim code.
  9. Type the printer claim code exactly as it is displays on the information page, and then click Apply. If you have trouble with this step, click the 'Having trouble locating your claim code?' link.
    Figure : Typing the printer claim code
    Typing the printer claim code
Step 3: Add your shipping and billing information
Add your shipping address, credit or debit card information, and then review your order to complete the enrollment.
  1. On the Shipping page, enter the address which you would like HP to ship your Instant Ink cartridges to, then click Save & Continue.
  2. On the Billing Information page, enter a prepaid key or your payment card information, and then click Continue.
  3. On the Submit Order page, review your information, type a Special Offers key if you have one, check the box to agree to the Terms of Service, and then click Enroll.
    HP Instant Ink sends a welcome email with information about your account. Continue to the next step.
    Figure : Reviewing your HP Instant Ink order
    Reviewing your HP Instant Ink order
Step 4: Review HP Instant Ink account features
After you complete enrollment, click the View Account button to go to your HP Instant Ink account. Make sure to bookmark your HP Instant Ink account page. The page contains many tools and features:
  • View plan and rollover pages: View the total number of plan and rollover pages printed for the month. Click View Print History for more information.
  • Change your password: Click My Account, then Account Settings, and then Update my email and password on HP Connected, and then follow the on-screen instructions.
  • Check ink shipments: Find the current status of all cartridges in the My Ink section. If the status is Shipped, click the status to see the tracking number for your shipment.
  • Change your plan: Click Change Plan in the My Account section to make any changes or cancel enrollment.
  • Change your shipping, credit, debit, or prepaid card information: Click Change Shipping Information or Change Billing Information in the My Account section..
  • Get more help: See the Help Center for answers to frequently asked questions, helpful videos, and support forums. Click Chat at the top of your account page to contact support.
Figure : HP Instant Ink account page
Image of the HP Instant Ink account page
Frequently asked questions (FAQs)
Refer to these FAQs to learn more about the HP Instant Ink service.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country: Flag Ireland

hp-detect-load-my-device-portlet

Actions
Loading...