The following control-panel messages and software error messages, which appear on the user's computer screen, indicate the current product status or situations that might require action.
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Software message
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Control panel message
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Description
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Solution
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Accessory Tray 3 Missing or Open
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Accessory Tray 3 Missing or Open
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The product cannot detect the tray.
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Install and close the tray.
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Add Paper to Multi-Purpose Tray
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Add Paper to Multi-Purpose Tray
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The product cannot detect paper in Tray 1.
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Load more paper into the tray, and then press or touch the OK button.
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Ink cartridge failure
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Cartridge Problem
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The cartridges listed above appear to be missing or damaged.
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HP recommends that you use genuine HP cartridges. HP cannot guarantee the quality or reliability of non-HP supplies. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit.
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Ink cartridge problem
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Cartridge Problem
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The cartridges listed above are damaged or have failed.
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HP recommends that you use genuine HP cartridges. HP cannot guarantee the quality or reliability of non-HP supplies. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit.
note:
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Clear Output Area
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Clear Output Area
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The product has detected a jam in the output area.
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Remove any paper from the output flap area.
Make sure that the flap can open and close. If it cannot, replace the output flap.
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Close Ink Access Door
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Close Ink Access Door
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The product has detected that the ink cartridge door is open.
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Close the door.
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Close Left Door
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Close Left Door
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The product has detected that the left door is open.
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Close the door.
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Counterfeit Cartridge Advisory
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Counterfeit Cartridge Advisory
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This is a software message only. The product has detected a possibly counterfeit cartridge.
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At the computer, click the hypertext link to report fraud, or click the Continue button to clear the message.
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Do not use SETUP cartridges
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Do not use SETUP cartridges
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The setup cartridges that came with the product cannot be used after the product has been initialized.
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Remove those cartridges, and then install non-setup cartridges. A new SETUP cartridge cannot be used in a printer that has already been initialized.
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Duplex Module Missing
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Duplex Module Missing
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The product cannot detect the duplex module.
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Install the duplex module.
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Empty Ink Cartridge?
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Empty Ink Cartridge?
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The product cannot detect ink in the indicated cartridge.
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If ink is still present in the cartridge, press or touch the OK button to continue printing. If the cartridge is empty, replace the cartridge.
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HP Protected Cartridge Installed
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HP Protected Cartridge Installed
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The product has detected cartridges that were locked in another product using the HP Cartridge Protection feature. Cartridges locked in another product will not work in this product.
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Replace the cartridge indicated in the error message.
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Incompatible ink cartridges
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Incompatible ink cartridges
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The product has detected a cartridge or cartridges that are not for use with the product.
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If a firmware upgrade is available, install it.
If that doesn’t help, service the printer.
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Ink cartridges depleted
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Ink cartridges depleted
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One or more of the ink cartridges is empty.
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Replace the empty cartridge or cartridges indicated in the error message.
If this message appears when the cartridge is new or appears to have ink, try the following:
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Ink Sensor Failure
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Ink Sensor Failure
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The product ink sensor has failed and the product no longer prints.
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Ink Sensor Warning
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Ink Sensor Warning
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The product ink sensor has detected an error. Printing with empty cartridge can lead to poor print quality.
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Either the cartridge has been refilled (and the printer cannot sense ink levels), or the sensor has failed.
If print quality is okay, it is unlikely that sensor failure is the cause of the message.
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Low on ink
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Low on ink
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The ink level in the indicated cartridge has reached a low level.
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It is not necessary to replace the cartridge at this point. HP recommends having a replacement cartridge ready for when the cartridge is empty.
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Main Tray 2 Missing or Open
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Main Tray 2 Missing or Open
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The product cannot detect the tray.
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Install and close the tray.
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Non-HP ink cartridges installed
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Non-HP Cartridge(s)
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The product has detected a non-HP cartridge or cartridges.
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HP cannot guarantee the quality or reliability of non-HP supplies. Replace the cartridges with HP cartridges to ensure the best print quality.
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Paper Jam
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Paper Jam
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The product has experienced a paper jam. Printing cannot continue until the jam has been cleared.
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Follow the instructions on the product control panel to clear the jam.
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Paper type mismatch
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Paper size mismatch
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The paper size detected by the product does not match the size selected in the software.
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Select the correct size in the software, load the size dictated by the software, or press or touch the OK button to continue the job with the size mismatch.
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Paper too short
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Paper too short
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The product cannot print on paper smaller than 12.5 cm in length.
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Load paper that exceeds the product minimum supported size and re-send the print job.
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Paper too short to auto-duplex
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Paper too short to auto-duplex
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The paper in the product does not meet the minimum size requirements for automatic two-sided printing (duplexing).
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Load paper that meets specifications for automatic duplexing.
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Paper type mismatch
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Paper type mismatch
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The paper type detected by the product does not match the type selected in the software.
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Select the correct type in the software, load the type dictated by the software, or press or touch the OK button to continue the job with the size mismatch.
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Print Quality Warning
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Print Quality Warning
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The product has detected a problem with the duplex module.
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Remove and then reinstall the duplex module. If the error persists, replace the duplex module.
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Printer Failure
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Printer Failure
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The product or ink system has experienced an error.
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Turn the product off and then on.
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Printer Supply Upgrade
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Printer Supply Upgrade
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The product has detected an upgrade cartridge.
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Press the OK button or touch the Upgrade button to install the upgrade cartridge, or replace the cartridge.
Touch the Upgrade button to install the upgrade cartridge, or replace the cartridge.
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Printer Supply Upgrade Problem
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Printer Supply Upgrade Problem
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A supply upgrade failed.
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Replace the ink cartridges.
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Printhead Jam
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Printhead Jam
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The product has detected a jam that is blocking the printhead.
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Follow the instructions on the product control panel to clear the jam.
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Problem with Printer Preparation
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Problem with Printer Preparation
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The product has detected an error with the product clock. Print quality can be affected.
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Problem with SETUP cartridges
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Problem with SETUP Cartridge(s)
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The product has detected a problem with the setup cartridges, which prevents the product from completing the initialization process during initial installation.
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Replace the cartridges.
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Service Ink Capacity Warning
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Service Ink Capacity Warning
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The waste ink container on the duplex module is full or almost full. This can cause print quality issues (smearing).
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Replace the duplex module, and then reset the service ink detection mechanism.
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Startup Routine Ink Alert
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Startup Routine Ink Alert
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The cartridge indicated might not have enough ink to complete the product startup process.
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Replace the cartridge indicated in the error message.
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Tray 2 Out of Paper
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Tray 2 Out of Paper
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The product cannot detect paper in the tray.
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Load more paper into the tray, and then press or touch the OK button.
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Tray 3 Door Open
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Tray 3 Door Open
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The product has detected that the jam access door on the right side of accessory Tray 3 is open or shut incorrectly.
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Close the door.
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Tray 3 Out of Paper
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Tray 3 Out of Paper
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The product cannot detect paper in the tray.
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Load more paper into the tray, and then press or touch the OK button.
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Use SETUP cartridges
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Use SETUP cartridges
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The product needs the setup ink cartridges that came with the product to perform the initial setup process.
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Replace the cartridges with the setup ink cartridges that came with the product. SETUP cartridges are required for initialization.
Once a SETUP cartridge has been used to initialize a printer, it can be used in the same or a different printer until it is depleted.
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Previously used genuine HP cartridges installed
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Used HP Cartridges
Used HP Ink Cartridge(s) installed
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The product has detected a used cartridge or cartridges.
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Press or touch the OK button to clear the message.
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Used or Counterfeit Cartridge Detected
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Used or Counterfeit Cartridge Detected
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This is a software message only. The product has detected a refilled or counterfeit cartridge.
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At the computer, click Yes or No to clear the message.
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Used, Refilled or Counterfeit Cartridge Detected
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Used, Refilled or Counterfeit Cartridge Detected
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This is a software message only. The product has detected a possibly counterfeit cartridge.
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At the computer, click the Buy Now button to purchase a genuine HP cartridge, or click the OK button to clear the message.
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Very low on ink
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Very Low on Ink
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The ink level in the indicated cartridge has reached a very low level.
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It is not necessary to replace the cartridge at this point. HP recommends having a replacement cartridge ready for when the cartridge is empty.
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