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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03588383

Version: 1

HP Notebook PCs - Intel Management Engine Interface Error After Update

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 27-Nov-2012

Last updated : 27-Nov-2012

DESCRIPTION
After updating the Intel Management Engine firmware to version 8.1.x.x, the following error message occurs after restarting the notebook:
WLAN update unsuccessful
This subsequently causes a failure when attempting to remote control the AMT system over a wireless network. Additionally, the IMSS always displays the wireless LAN IP as 0.0.0.0 even if the WLAN ME fuction has been enabled in the web interface.

SCOPE
HP EliteBook 2170p Notebook PC
HP EliteBook 2570p Notebook PC
HP EliteBook 8470p Notebook PC
HP EliteBook 8570p Notebook PC
HP EliteBook 8570w Mobile Workstation
HP EliteBook 8770w Mobile Workstation
HP EliteBook Folio 9470m Ultrabook
HP ProBook 6470b Notebook PC
HP ProBook 6570b Notebook PC
RESOLUTION
To resolve this issue, download and install the following SoftPaq.
Softpaq Description
Information
Download
Intel Management Engine Components Driver
VERSION: 8.1.0.1281 REV: A
Note: A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com/.

Hardware platforms affected : HP EliteBook 2170p Notebook PC, HP EliteBook 2570p Notebook PC, HP EliteBook 8470p Notebook PC, HP EliteBook 8570p Notebook PC, HP EliteBook 8570w Mobile Workstation, HP EliteBook 8770w Mobile Workstation, HP EliteBook Folio 9470m Ultrabook, HP ProBook 6470b Notebook PC, HP ProBook 6570b Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03588381

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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