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HP LaserJet Pro 300/400 color M351/M451 Series Printer - Interpret control panel messages

Control panel message types

The control panel messages indicate the current product status or situations that might require action.
Alert and warning messages appear temporarily and might require you to acknowledge the message by pressing the OK button to resume or by pressing the Cancel  button to cancel the job. With certain warnings, the job might not complete or the print quality might be affected. If the alert or warning message is related to printing and the auto-continue feature is on, the product will attempt to resume the printing job after the warning has appeared for 10 seconds without acknowledgement.
Critical error messages can indicate some kind of failure. Turning off and then turning on the power might fix the problem. If a critical error persists, the product might require service.

Control panel messages

10.XXXX Supply error

Description
The memory chip for one of the print cartridges cannot be read or is missing.
  • 10.0000 = black memory chip error
  • 10.0001 = cyan memory chip error
  • 10.0002 = magenta memory chip error
  • 10.0003 = yellow memory chip error
  • 10.1000 = black memory chip is missing
  • 10.1001 = cyan memory chip is missing
  • 10.1002 = magenta memory chip is missing
  • 10.1003 = yellow memory chip is missing
Recommended action
Reinstall the print cartridge.
Turn the product off and then on.
If the problem is not solved, replace the print cartridge.

49 Error Turn off then on

Description
The product experienced an internal error.
Recommended action
Turn the product off, wait at least 30 seconds, and then turn the product on and wait for it to initialize.
If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
If the message persists, contact HP support.

50.X Fuser error Turn off then on

Description
The product has experienced an error with the fuser.
Recommended action
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.
Turn off the product, wait at least 25 minutes, and then turn on the product.
If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
If the message persists, contact HP support.

51.XX Error Turn off then on

Description
The product has experienced an internal hardware error.
Recommended action
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.
If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product on.
If the message persists, contact HP support.

54.XX Error Turn off then on

Description
The product has experienced an error with one of the internal sensors.
Recommended action
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.
If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
If the message persists, contact HP support.

55.X Error Turn off then on

Description
The product has experienced an internal error.
Recommended action
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.
If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
If the message persists, contact HP support.

57 Fan error Turn off then on

Description
The product has experienced a problem with its internal fan.
Recommended action
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.
If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
If the message persists, contact HP support.

59.X Error Turn off then on

Description
The product has experienced a problem with one of the motors.
Recommended action
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.
If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
If the message persists, contact HP support.

79 Error Turn off then on

Description
The product has experienced an internal firmware error.
Recommended action
  1. Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.
  2. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
  3. Make sure the printer is running the latest available firmware from HP.com.
  4. If the error is intermittent, attempt to isolate the issue to something specific in your environment.
    1. Delete all print jobs from all computers connected to the printer. Resend the job.
    2. In rare cases, a specific IP address has been seen to cause the error; assign a different IP address to the printer.
  5. If the message persists, contact HP support.

79 Service error Turn off then on

Description
An incompatible DIMM may be installed.
Recommended action
  1. Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.
  2. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
  3. Make sure the printer is running the latest available firmware from HP.com.
  4. If the error is intermittent, attempt to isolate the issue to something specific in your environment.
    1. Delete all print jobs from all computers connected to the printer. Resend the job.
    2. In rare cases, a specific IP address has been seen to cause the error; assign a different IP address to the printer.
  5. If the issue persists, remove any installed DIMMS and retest.
    1. If the printer prints fine, install a DIMM that the product supports.
  6. If the message persists, contact HP support.

Black cartridge low

Description
The print cartridge is nearing the end of its useful life.
Recommended action
Printing can continue, but consider having a replacement supply on hand.

Black in wrong position

Description
The print cartridge is installed in the incorrect slot.
Recommended action
Make sure that each print cartridge is installed in the correct slot. From front to back, the print cartridges are installed in this order: black, cyan, magenta, and yellow.

Black very low

Description
The print cartridge is at the end of its useful life. A customer configurable option on this product is "Prompt to Remind Me in 100 pages, 200 pages, 300 pages, or never." This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality.
Recommended action
To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You can continue printing until you notice a decrease in print quality. Actual cartridge life may vary.
Once an HP supply has reached very low, HP's premium Protection Warranty on that supply has ended. All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement.

Cleaning . . .

Description
The product periodically performs a cleaning procedure to maintain the best print quality.
Recommended action
Wait for the cleaning process to finish.

Cyan cartridge low

Description
The print cartridge is nearing the end of its useful life.
Recommended action
Printing can continue, but consider having a replacement supply on hand.

Cyan in wrong position

Description
The print cartridge is installed in the incorrect slot.
Recommended action
Make sure that each print cartridge is installed in the correct slot. From front to back, the print cartridges are installed in this order: black, cyan, magenta, and yellow.

Cyan very low

Description
The print cartridge is at the end of its useful life. A customer configurable option on this product is "Prompt to Remind Me in 100 pages, 200 pages, 300 pages, or never." This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality.
Recommended action
To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You can continue printing until you notice a decrease in print quality. Actual cartridge life may vary.
Once an HP supply has reached very low, HP's premium Protection Warranty on that supply has ended. All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement.

Device error Press [OK]

Description
An internal error occurred.
Recommended action
Press the OK button to resume the job.

Front door open

Description
The product front door is open.
Recommended action
Close the door.

Genuine HP supply installed

Description
A genuine HP supply was installed.
Recommended action
No action necessary.

Incompatible <color>

Description
You have installed a print cartridge that is intended for use in a different HP product model. The product might not function correctly with this print cartridge installed.
Recommended action
Install the correct print cartridge for this product.

Incorrect supplies

Description
More than one print cartridge is installed in the incorrect slot.
Recommended action
Be sure that each print cartridge is in the correct slot. From front to back, the print cartridges are installed in this order: black, cyan, magenta, yellow.

Install <color> cartridge

Description
The print cartridge is either not installed or not correctly installed in the product.
Recommended action
Install the print cartridge.

Invalid driver Press [OK]

Description
You are using an incorrect printer driver.
Recommended action
Select the correct printer driver.

Jam in <location>

Description
The product has detected a jam.
Recommended action
Clear the jam from the location indicated. The job should continue to print. If it does not, try reprinting the job.
If the message persists, contact HP support.

Jam in tray # Clear jam and then Press [OK]

Description
The product has detected a jam.
Recommended action
Clear the jam from the location indicated, and then press OK.
If the message persists, contact HP support.

Load tray # <TYPE> <SIZE>

Description
A tray is configured for the paper type and size that the print job is requesting, but that tray is empty.
Recommended action
Load the correct paper into the tray, or press the OK button to use paper in a different tray.

Load tray 1 plain <SIZE> Cleaning Mode [OK] to start

Description
The product is ready to process the cleaning operation.
Recommended action
Load Tray 1 with plain paper in the size indicated, and then press the OK button.

Load tray <X> Press [OK] for available media

Description
The tray is empty.
Recommended action
Load paper into the tray to continue printing. Press the OK button to select a different tray.

Load tray 1 <TYPE> <SIZE>

Description
No trays are configured for the paper type and size that the print job is requesting.
Recommended action
Load the correct paper into Tray 1, or press OK to use paper in a different tray.

Magenta cartridge low

Description
The print cartridge is nearing the end of its useful life.
Recommended action
Printing can continue, but consider having a replacement supply on hand.

Magenta in wrong position

Description
The print cartridge is installed in the incorrect slot.
Recommended action
Make sure that each print cartridge is installed in the correct slot. From front to back, the print cartridges are installed in this order: black, cyan, magenta, and yellow.

Magenta very low

Description
The print cartridge is at the end of its useful life. A customer configurable option on this product is "Prompt to Remind Me in 100 pages, 200 pages, 300 pages, or never." This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality.
Recommended action
To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You can continue printing until you notice a decrease in print quality. Actual cartridge life may vary.
Once an HP supply has reached very low, HP's premium Protection Warranty on that supply has ended. All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement.

Manual duplex Load tray <X> Press [OK]

Description
The first side of a manual duplex job has printed, and the page needs to be loaded to process the second side.
Recommended action
Load the page in the indicated tray with the side to be printed face up, and the top of the page away from you and then press the OK button.

Manual feed <TYPE> <SIZE> Press [OK] for available media

Description
The product is set for manual feed mode.
Recommended action
Press the OK button to clear the message or load the correct paper into Tray 1.

Memory is low Press [OK]

Description
The product memory is almost full.
Recommended action
Press the OK button to finish the job, or press the Cancel  button to cancel the job.
Break the job into smaller jobs that contain fewer pages.

Misprint Press [OK]

Description
Paper has been delayed as it moves through the product.
Recommended action
Press the OK button to clear the message.
To avoid this problem, try the following solutions:
  1. Adjust the paper guides in the tray. Make sure the front paper guide is pushing the paper against the back edge of the tray.
  2. Use paper that meets HP specifications. Store paper unopened in its original packaging.
  3. Use the product in an area that meets the environmental specifications for this product.

Output bin is full, remove all paper from bin

Description
The output bin has reached its capacity.
Recommended action
Remove all paper from the output bin.

Print failure, press OK. If error repeats, turn off then on.

Description
The product cannot process the page.
Recommended action
Press the OK button to continue printing the job, but output might be affected.
If the error persists, turn the power off and then on. Resend the print job.

Rear door open

Description
The product rear door is open.
Recommended action
Close the door.

Remove shipping lock from <color> cartridge

Description
A print cartridge shipping lock is installed.
Recommended action
Pull the orange tab to remove the shipping lock from the cartridge.

Remove shipping locks from cartridges

Description
A print cartridge shipping lock is installed on one or more print cartridges.
Recommended action
Pull the orange tab to remove the shipping lock from the cartridge.

Replace <color>

Description
The print cartridge is at the end of its useful like, and the product is customer-configured to stop printing when it reaches the very low state.
Recommended action
To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You can continue printing until you notice a decrease in print quality. Actual cartridge life may vary. Once an HP supply has reached very low, HP's premium Protection Warranty on that supply has ended. All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement.

Supplies low

Description
More than one supply item is low.
Recommended action
Check the supply level gauges on the control panel, or print a supplies status page to determine which print cartridges are low.
Printing will continue until a Very Low message displays. Consider having replacement supplies on hand.

Unexpected size in tray # Load <size> Press [OK]

Description
The product has detected paper in the tray that does not match the configuration for the tray.
Recommended action
Load the correct paper into the tray, or configure the tray for the size that you have loaded.

Unsupported <color> Press [OK] to continue

Description
The product has detected a print cartridge that was not made by HP.
Recommended action
Press the OK button to continue printing.
If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit. Service or repairs that are required as a result of using unsupported supplies is not covered under HP warranty.

Used <color> in use

Description
You are using a print cartridge that reached the default low threshold while it was installed in a product.
Recommended action
Prining can continue, but consider having a replacement supply on hand.

Used <color> installed Press [OK] to continue

Description
You have installed a print cartridge that reached the default low threshold while it was installed in another product.
Recommended action
Press the OK button to continue.

Used supplies in use

Description
You are using more than one print cartridge that reached the default low threshold while it was installed in a product.
Recommended action
Printing can continue, but consider having replacement supplies on hand.

Yellow cartridge low

Description
The print cartridge is nearing the end of its useful life.
Recommended action
Printing can continue, but consider having a replacement supply on hand.

Yellow in wrong position

Description
The print cartridge is installed in the incorrect slot.
Recommended action
Make sure that each print cartridge is installed in the correct slot. From front to back, the print cartridges are installed in this order: black, cyan, magenta, and yellow.

Yellow very low

Description
The print cartridge is at the end of its useful life. A customer configurable option on this product is "Prompt to Remind Me in 100 pages, 200 pages, 300 pages, or never." This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality.
Recommended action
To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You can continue printing until you notice a decrease in print quality. Actual cartridge life may vary.
Once an HP supply has reached very low, HP's premium Protection Warranty on that supply has ended. All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement.

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