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HP Officejet Printers - 'Ink System Failure' Error Displays

This document is for HP Officejet 6600, 6700, 7510, and 7612 printers with 932 or 933 ink cartridges, and a non-removable printhead.
An Ink System Failure error message displays on the printer control panel or computer, and the printer does not print.
Step 1: Use genuine HP ink cartridges
If your ink cartridges are not compatible with your printer, it might cause an error message.
HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).
Purchase replacement cartridges and other supplies from the HP Store or local retailers.
If the issue persists, continue to the next step.
Step 2: Reset the printer
In some cases, a printer reset can clear the error message.
  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
      note:
    HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.
If the issue persists, continue to the next step.
Step 3: Remove the ink cartridges
Removing the ink cartridges and checking for an error message can help diagnose the printer issue. Take the ink cartridges out of the printhead, and then check the printer control panel or computer for an error message.
  1. Open the ink cartridge access door.
    The carriage moves to the left side of the access area.
  2. Wait until the carriage is idle and silent before proceeding.
  3. Push in on the front of one of the ink cartridges to release it, and then pull the ink cartridge toward you to remove it.
    Figure : Removing the ink cartridge
    Removing the ink cartridge
  4. Repeat these steps for the other ink cartridges.
  5. Close the ink cartridge access door.
  6. Check the control panel to see if an error message displays.
    • If the printer displays an Ink System Failure message on the control panel, skip to the step to Update the printer firmware.
    • If the message has changed to Replace the, , , or Ink Cartridge, continue to the next step.
Step 4: Clean the ink cartridges, and then check the error message
Cleaning the ink cartridge contacts, and then reinstalling the ink cartridges one at a time can help determine if a specific ink cartridge is causing the error message.
  1. Gather the following materials:
    • A clean, lint-free cloth
    • A clean, dry cotton swab
    • Distilled or bottled water
        caution:
      Do not use tap water because it might contain contaminants that can damage the printhead.
  2. Lightly dampen a clean, lint-free cloth with bottled or distilled water.
  3. Gently wipe the copper-colored contact on one of the ink cartridges.
    Figure : Wiping the copper-colored contact
    Wiping the copper-colored contact
  4. Wipe the contact with a dry, lint-free cloth before proceeding to the next step.
  5. Repeat these steps for the three remaining ink cartridges.
  6. Carefully reinsert one of the ink cartridges into its slot, and then push the ink cartridge forward until it clicks into place.
    Figure : Reinserting the ink cartridge
    Reinserting the ink cartridge
  7. Make sure each colored dot on the ink cartridge label matches the colored dot on the print carriage.
    Figure : Matching the colored dot on the print carriage
    Matching the colored dot on the print carriage
  8. Close the ink cartridge access door.
  9. Check the printer control panel to see if the error message persists.
    • If the message is to Replace the, , , or Ink Cartridge, remove the specified ink cartridge(s) and clean the copper-colored contact again, and then reinsert the ink cartridge(s).
    • If the issue persists, continue to the next step.
Step 5: Update the printer firmware
The error might occur if the printer firmware is outdated. Download the firmware update from the HP website, and then install it on your printer.
If the error message persists, continue to the next step.
Step 6: Service the printer
If the previous steps did not resolve the issue, contact HP to service the printer.
Service or replace your HP product if you completed all preceding steps.
To see if your product is still under warranty, go to the warranty check website http://www.support.hp.com/checkwarranty. Contact HP Support to schedule a repair or replacement. If you are in Asia Pacific, Contact HP Support to find a local service center in your area.
Repair fees might apply for out-of-warranty products.

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