HP Customer Support - Knowledge Base




  • Information
    Win10 - USB Printing broke post Windows update

    USB connected printers don't print / not recognized. Fix Win10 USB Print issue

    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

  • Feedback




Document ID: c02949847

Version: 3

HPSBPI02698 SSRT100404 rev.3 - HP Easy Printer Care Software Running on Windows, Remote Execution of Arbitrary Code

Notice: The information in this security bulletin should be acted upon as soon as possible.

Release date : 04-Aug-2011

Last updated : 14-Jul-2017

Potential Security Impact:
Remote execution of arbitrary code

A potential security vulnerability has been identified with HP Easy Printer Care Software Running on Windows. The vulnerability can be remotely exploited to write arbitrary files to the system and execute them via the browser.
Reference Number
CVE-2011-2404 , ZDI-CAN-1092, CVE-2011-4786, ZDI-CAN-1093, CVE-2011-4787, ZDI-CAN-1117
SUPPORTED SOFTWARE VERSIONS*: ONLY impacted versions are listed.
HP Easy Printer Care Software v2.5 and earlier for Windows XP and Vista. This Windows software could be used in conjunction with the following Laser Jet and Color Laser Jet printer models:
Laser Jet P1005 / P1006 / P1007 / P1008
Laser Jet 1010 / 1012 / 1015
Laser Jet P1102 / P1102w
Laser Jet M1120 / M1120n
Laser Jet Pro M1132 / M1134 / M1136 / M1137 / M1138 / M1139
Laser Jet 1150
Laser Jet 1160
Laser Jet Pro M1212nf / M1213nf / N1214nfh / M1216nfh / M1217nfw / M1219nf
Laser Jet 1300
Laser Jet 1320
Laser Jet P1505
Laser Jet 2100
Laser Jet 2200
Laser Jet 2300 / 2300L
Laser Jet 2410 / 2420 / 2430
Laser Jet 3015 All-in-one
Laser Jet 3020/3030 All-in-one
Laser Jet 3050Z All-in-one
Laser Jet 3380 All-in-one
Laser Jet M3035mfp
Laser Jet 4000
Laser Jet 4050
Laser Jet 4100
Laser Jet 4100mfp
Laser Jet 4200 / 4240 / 4250
Laser Jet 4300 / 4350
Laser Jet M4345mfp
Laser Jet 4345mfp
Laser Jet 5000
Laser Jet M5035mfp
Laser Jet 5100
Laser Jet 5200 / Laser Jet 5200L
Laser Jet 8000
Laser Jet 8000mfp
Laser Jet 8100 / 8150
Laser Jet 9000
Laser Jet 9000mfp / 9000Lmfp
Laser Jet 9040 / 9050
Laser Jet 9040mfp / 9050mfp / 9055mfp / 9065mfp
Color Laser Jet CP 1215 / 1217
Color Laser Jet CP 1514n / 1515n / 1518ni
Color Laser Jet 2500
Color Laser Jet 2550
Color Laser Jet 2820 / 2840 All-in-one
Color Laser Jet 3000*
Color Laser Jet 3500 / 3550
Color Laser Jet 3600
Color Laser Jet 3700
Color Laser Jet 3800*
Color Laser Jet4500
Color Laser Jet 4550
Color Laser Jet 4600 / 4610 / 4650
Color Laser Jet 4700*
Color Laser Jet 4730mfp*
Color Laser Jet 5500 / 5550
Color Laser Jet 8500
Color Laser Jet 8550
Color Laser Jet 9500
Color Laser Jet 9500mfp
CVSS 2.0 Base Metrics
Base Vector
Base Score
Information on CVSS is documented in HP Customer Notice: HPSN-2008-002
HP Easy Printer Care Software v2.5 and earlier for Windows XP and Vista is no longer available from HP. HP Easy Printer Care Software is no longer supported by HP.
HP Recommends this software be uninstalled from the system as soon as possible.
The HPTicketMgr.dll ActiveX control that is vulnerable is CLSID 466576F3-19B6-4FF1-BD48-3E0E1BFB96E9, If the Easy PRinter Care software is not uninstalled, HP recommends setting the kill bit for the vulnerable ActiveX control Class identifier (CLSID) {466576F3-19B6-4FF1-BD48-3E0E1BFB96E9} . The kill bit is set by modifying the data value of the Compatibility Flags DWORD value for the CLSID of this ActiveX control to 0x00000400. This is explained in Microsoft's article KB240797 or subsequent. http://support.microsoft.com/kb/240797
Third Party Security Patches: Third party security patches that are to be installed on systems running HP software products should be applied in accordance with the customer's patch management policy.
Support: For issues about implementing the recommendations of this Security Bulletin, visit http://www.hp.com/go/contacthp to learn about your HP support options.
Report: To report a potential security vulnerability with any HP supported product, send email to: hp-security-alert@hp.com.
Subscribe: To initiate a subscription to receive future HP Security Bulletin alerts via email, visit https://h41369.www4.hp.com/alerts-signup.php?lang=en&cc=US&jumpid=hpsc_profile.
Security Bulletin Archive: To view released Security Bulletins, search the HP Support Site for "security bulletin".
Software Product Category: The Software Product Category is represented in the title by the two characters following HPSB.
HP Printing and Imaging
HP Hardware and Firmware
HP General Software
It is strongly recommended that security related information being communicated to HP be encrypted using PGP, especially exploit information.
To get the security-alert PGP key, please send an e-mail message as follows:
Subject: get key
System management and security procedures must be reviewed frequently to maintain system integrity. HP is continually reviewing and enhancing the security features of software products to provide customers with current secure solutions.

"HP is broadly distributing this Security Bulletin in order to bring to the attention of users of the affected HP products the important security information contained in this Bulletin. HP recommends that all users determine the applicability of this information to their individual situations and take appropriate action. HP does not warrant that this information is necessarily accurate or complete for all user situations and, consequently, HP will not be responsible for any damages resulting from user's use or disregard of the information provided in this Bulletin. To the extent permitted by law, HP disclaims all warranties, either express or implied, including the warranties of merchantability and fitness for a particular purpose, title and non-infringement."
REVISION HISTORY : Version:1 (rev.1) - 8 August 2011 Initial release; Version:2 (rev.2) - 11 Jan 2012 Added additional ZDI issues impacted in Easy Printer Care; Version:3 (rev.3) - 14 July 2017 Added boilerplate reuse c05565415

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.






Country/Region: Flag Ireland