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A 'Paper Jam' Message Displays for HP Deskjet 3050A e-All-in-One Printer Series (J611)

Issue

During printing, the product stops feeding pages, and the error message 'Paper Jam. Clear jam, and then press OK' displays on the product control panel. The Power light (

) on the product control panel might also blink fast.

Prevent paper jams

The following recommendations can help prevent recurring paper jams in your HP product:

Do not put any objects (such as paper clips, coins, or rubber bands) on top of the HP product that could potentially fall inside the input tray.
Before loading paper in the tray, hold the stack of paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides.
Make sure that the width adjusters on the tray are correctly positioned before inserting paper into the product.

caution:
Do not force paper into the tray.
Do not overload the tray with paper.
Only add paper to the tray when the product is not printing.
Make sure that the HP product supports the paper type. See the documentation that came with the HP product for more information.
Do not print on paper with paper clips or staples attached.
Do not use paper that is bent, torn, dusty, damp, wrinkled, curled, or paper that does not lie flat.
Use only one type of paper at a time. Do not mix different types, weights, or sizes of paper.
Do not use paper that is too thin, too thick, or too glossy for the product.

Causes

The following factors can cause paper jams:

Foreign objects (such as paper clips, coins, or rubber bands) might have fallen into the input tray.
Paper loaded incorrectly in the paper tray.
Damaged or dirty paper rollers.
Torn, wrinkled, or damp paper loaded in the paper tray.
The access door (on the rear or underside of the product) might not be closed securely.
Paper was added to a stack already in the tray while the HP product was printing.
The tray contains more than one type of paper.
The paper is jammed inside the HP product where you cannot see it.
An obstruction is blocking the paper path.
Torn pieces of paper from a previous jam are stuck in the product.
The tray is too full.
If printing on an envelope, the edges of the envelope are bent.

IMPORTANT: You must follow these solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.

Solution one: Clear the jam from the All-in-One

Follow these steps to clear the paper jam.

Step one: Remove any loose paper or foreign material from the trays

Press the Power button () to turn off the product.
Disconnect the USB cable from the rear of the product.
Disconnect the power cord from the rear of the product.

warning:
You must disconnect the power cord before reaching inside the HP product to avoid risk of injuries or electric shock.
Remove any loose sheets of paper from the input tray.
Look inside the input tray and remove any foreign materials such as paper clips or other objects that might have fallen inside.

note:
You might need a flashlight to illuminate the area.

Figure : Look inside the input tray and remove any foreign materials
Use your fingers to move the pick mechanism located inside the input tray and remove any foreign objects found.

Figure : Move the pick mechanism inside the input tray and remove any foreign objects found

caution:
Ensure that there are no foreign materials that remain inside the input tray as this could result in further paper jams or damage to the HP product.
Remove any loose sheets of paper or foreign materials from the output tray.

Step two: Clear the paper jam from the underside of the Printer

Follow these steps to check for and remove jammed paper from the underside of the printer.

Turn off the printer, and then disconnect the power cord.

warning:
Disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.
Tilt the printer and rest it on its backside, so that the bottom of the printer is facing you.

caution:
Do not turn the printer upside down because ink might leak from the cartridges.
Press in both tabs to open the cleanout door.
Gently remove any jammed paper or foreign materials from the inside of the printer.

note:
If the paper tears while removing it, check inside the door for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, more paper jams might occur.
To close the cleanout door, gently push the door forward until it snaps into place.
Tilt the printer back to its normal position.
Look inside the input tray for any foreign objects that might have shifted when the printer was tilted back, and then remove any foreign objects found.

Step three: Clear the jam from inside the All-in-One

Follow these steps to check for and remove jammed paper from inside the printer.

Open the cartridge access door.

Figure : Open the cartridge access door
Gently remove any jammed paper from inside the product.

Figure : Remove jammed paper from inside the product
Close the cartridge access door.

Step four: Clear the jam from the front of the All-in-One

If you cannot remove the jam from the underside or inside the product, follow these steps to remove the paper jam from the front.

Grasp the jammed paper with both hands and slowly pull it from the front of the product.

Figure : Remove jammed paper from the front of the product

note:
If the paper tears while removing it, check for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
Reconnect the power cord to the back of the product.
Press the Power button () to turn on the product.

Step five: Print a self-test report

Print a self-test report to make sure that the hardware functions correctly.

Load plain white paper in the input tray.
On the product control panel, press Setup (). The Setup menu displays.
Press the button () next to the Down Arrow () to select Tools, and then press the button () next to OK. The Tools menu displays.
Press the button () next to the Down Arrow () to select Printer Status Report, and then press the button () next to OK. The product prints the test page.

If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
If the issue persists, continue with the next solution.
If the test page does not print, continue with the next solution.

Solution two: Make sure that the carriage can move freely

Follow these steps to make sure that the carriage moves freely across the width of the product.

Step one: Check the carriage path for obstructions

If the product is not turned on, press the Power button () to turn it on.
Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.

Figure : Open the cartridge access door
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the power source or electrical outlet.

warning:
You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.
Check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find.

caution:
If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams can occur.
Reach inside the product through the cartridge access door, and then manually move the carriage.
- If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.
- If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.
- If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.
Remove any loose paper or obstructions found.
Make sure that the carriage can move freely across the width of the product. Firmly push the carriage to the left side of the product, and then to the right side.
Close the cartridge access door.
Reconnect the power cord to the rear of the product.
Plug the power cord back into the power source or electrical outlet.
Press the Power button () to turn on the product.

Step two: Print a self-test report

Print a self-test report to make sure that the hardware functions correctly.

How to print a self-test report

Load plain white paper in the input tray.
On the product control panel, press Setup (). The Setup menu displays.
Press the button () next to the Down Arrow () to select Tools, and then press the button () next to OK. The Tools menu displays.
Press the button () next to the Down Arrow () to select Printer Status Report, and then press the button () next to OK. The product prints the test page.

If these steps resolved the issue, and the self-test report prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
If the issue persists, continue with the next solution.
If the self-test report does not print, continue with the next solution.

Solution three: Clean the paper rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper feed rollers.

Step one: Clean the rollers

Turn off the printer, and then disconnect the power cord.

warning:
Disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.
Raise the input tray.
Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.
Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.
Press the cloth against the rollers and rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
Allow the rollers to dry completely (approximately 10 minutes).
Reconnect the power cord and any cables to the rear of the printer, and then turn on the printer.

Step two: Print a self-test report

Print a self-test report to make sure that the hardware functions correctly.

How to print a self-test report

Load plain white paper in the input tray.
On the product control panel, press Setup (). The Setup menu displays.
Press the button () next to the Down Arrow () to select Tools, and then press the button () next to OK. The Tools menu displays.
Press the button () next to the Down Arrow () to select Printer Status Report, and then press the button () next to OK. The product prints the test page.

If these steps resolved the issue, and the self-test report prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
If the issue persists, continue with the next solution.
If the self-test report does not print, continue with the next solution.

Solution four: Reset the All-in-One

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Follow these steps to reset the printer, which will clear a false paper jam error.

Step one: Perform a power reset

With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the printer.
Turn the printer on.

Step two: Print a self-test report

Print a self-test report to make sure that the hardware functions correctly.

How to print a self-test report

Load plain white paper in the input tray.
On the product control panel, press Setup (). The Setup menu displays.
Press the button () next to the Down Arrow () to select Tools, and then press the button () next to OK. The Tools menu displays.
Press the button () next to the Down Arrow () to select Printer Status Report, and then press the button () next to OK. The product prints the test page.

If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
If the test page prints successfully, but you continue to experience an issue with your printer, then the issue is not related to the hardware.
- Experiencing another issue?
  
  If your printer prints a test page and there is still an issue with your printer, go to HP Customer Support, type your printer model, and then browse for the appropriate support document to troubleshoot the issue.
If the printer does not print a test page, there is an issue with the printer hardware. Continue to the next step or solution.

Solution five: Service the All-in-One

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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