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HP Customer Support - Knowledge Base

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  • Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

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HP Color LaserJet CP3505 Printer Series - Replace the Memory

To view a video demonstrating the procedure for removing the part click here to access the Services Media Library (www.hp.com/so/sml). Select Printers and Multifunction under the Product category, Select HP Color LaserJet Printers under the Product family, and then select the printer model under the product series category.

Memory replacement

The HP Color LaserJet CP3505 Series printers have one dual inline memory module (DIMM) slot that supports up to 1 GB RAM. Use the DIMM slot to upgrade the printer with the following items:
  • More printer memory: DIMMs are available in 128, 256, 512 MB, and 1GB DDR 2
  • Other DIMM-based printer languages and printer options
note:
Single in-line memory modules (SIMMs) used on previous HP LaserJet printers are not compatible with the printer.
You might want to add more memory to the printer if you often print complex graphics or PostScript documents, or if you use many downloaded fonts. Additional memory also allows the printer to print multiple collated copies at the maximum speed.
Before ordering additional memory, see how much memory is currently installed by printing a configuration page.

Install memory DIMMs

You can install more memory for the printer, and you can also install a font DIMM to allow the printer to print characters for languages such as Chinese or the Cyrillic alphabet.
  caution:
Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap, or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the printer.
  1. Turn the printer off, and then disconnect all power and interface cables.
  2. On the right side of the printer, gently pull the black tabs together, and then pull the formatter assembly from the printer.
  3. Place the formatter board on a clean, flat, grounded surface.
    To replace a DIMM that is currently installed, spread the latches apart on each side of the DIMM slot, lift the DIMM up at an angle, and pull it out.
  4. Remove the new DIMM from the antistatic package, and then locate the alignment notch on the bottom edge of the DIMM.
  5. Holding the DIMM by the edges, align the notch on the DIMM with the bar in the DIMM slot at an angle and firmly press the DIMM into the slot until it is fully seated. When installed correctly, the metal contacts are not visible.
  6. Push down on the DIMM until both latches engage the DIMM.
    note:
    If you have difficulty inserting the DIMM, make sure that the notch on the bottom of the DIMM is aligned with the bar in the slot. If the DIMM still does not go in, make sure that you are using the correct DIMM type.
  7. Align the edge of the formatter board in the tracks at the top and bottom of the slot, and then slide the board back into the printer. Push the formatter firmly until you hear the formatter latches click into place.
  8. Reconnect the power cable and USB or network cable, and then turn on the printer.

Enable memory

If you installed a memory DIMM, set the printer driver to recognize the newly added memory.
  1. On the Start menu, point to Settings, and click Printers or Printers and Faxes.
  2. Select this printer and select Properties.
  3. On the Configure tab, click More.
  4. In the Total Memory field, type or select the total amount of memory that is now installed.
  5. Click OK.

Verify the DIMM installation

Verify that the DIMMs are installed correctly and working.
  1. Turn the printer on. Check that the printer is in the Ready state after the it has gone through the startup sequence. If an error message appears, a DIMM may have been incorrectly installed.
  2. Print a configuration page.
  3. Check the Installed Personalities and Options section on the configuration page and compare it with the configuration page printed before the DIMM installation.
  4. The DIMM may not be installed correctly. Repeat the installation procedure.
    or
    The DIMM may be defective. Try a new DIMM.

Parts return


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