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Replacing Cartridges for HP Photosmart Premium Fax All-in-One Printers (C410a, C410b, C410c, C410d, C410e)

This document is for the HP Photosmart Premium Fax All-in-One Printers (C410a, C410b, C410c, C410d, C410e).
This document contains steps for replacing the cartridges.
Cartridge types
Consult the following table to identify the correct cartridges for your area.
Americas and Asia Pacific (excluding China, India, and Japan)
Western Europe
Africa, CIS, Japan, and Middle East
China and India
Ink cartridge
HP 564
HP 364
HP 178
HP 862
Visit HP SureSupply to check ink or toner cartridge compatibility or purchase replacement cartridges and other supplies.
  1. If necessary, select your country/region.
    Figure : Country/region selector
    Selecting your country/region
  2. Follow the on-screen instructions to order new supplies or check cartridge compatibility with your printer.
You can also purchase genuine HP cartridges and supplies from other retailers.
Replacing cartridges
Follow these steps to replace the cartridges.
  caution:
Do not leave cartridges outside the product for an extended period. This can result in damage to the product and the cartridges. Have a new cartridge available before removing an old cartridge.
The following video demonstrates the steps for replacing a cartridge in the product.
  1. Press the Power button () to turn on the product.
  2. Use the access handles on the sides of the product to open the cartridge door.
    Figure : Open the cartridge door
    Illustration: Open the cartridge access door.
  3. Press the tab on the front of the old cartridge to release it.
    Figure : Press the tab of the old cartridge
    Illustration of pressing the tab of  the old cartridge.
  4. Remove the cartridge from the slot.
    Figure : Remove the cartridge
    Illustration of removing the old cartridge.
  5. Remove the new cartridge from its packaging, and then pull the orange tab straight back to remove the plastic wrap.
    Figure : Remove the plastic wrap
    Illustration of removing the plastic wrap by pulling the orange tab.
  6. Twist the orange cap counterclockwise to snap it off.
    Figure : Remove the orange cap
    Illustration of removing the orange cap from the cartridge
  7. With the cartridge contacts facing the printhead, slide the cartridge into the empty slot.
      caution:
    Do not lift the latch next to the carriage to install the cartridges. Doing so can result in incorrectly seated cartridges and printing issues. The latch must remain down to install the cartridges correctly.
    Figure : Slide the cartridge into its slot
    Illustration: Slide the cartridge into its slot.
  8. Press down on the cartridge until it clicks firmly into place.
    Figure : Press down on the cartridge
    Illustration:  Press down on the cartridge
  9. Repeat these steps for each cartridge you replace.
  10. Close the cartridge door.
    Figure : Close the cartridge door
    Illustration: Close the cartridge  door

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